Am a member (for now).. went in to convert some coins into paper... 1. They no longer have coin…read moremachines. 2. They wouldn't take the coins unless I rolled them (service no longer lives at NWFCU). Rolling them presents a challenge when you know you don't have enough of a certain denomination to fill a roll.

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

*3.5 stars* I…read moreusually visit the Fair Lakes location, but sometimes this one is more convenient. I've been banking with United since 2003. That's such a long time, yet there's not much I can really say about this place. I don't love it, yet I don't hate it - very ambivalent. I can say that the employees here are a little more friendly at this location compared to Fair Lakes - at least they smile more. Overall, they're efficient. I've never had any real issues with the employees and there's never been any error with my account - that's a solid plus.

The employees at this bank branch are an excellent team. They are efficient, friendly and willing…read moreto help in any way they can. The physical structure of the bank needs a little maintenance and paint but the actual banking experience is excellent.

Totally free checking Great people…read moreAlways friendly professional, and polite. Thursdays they stay open an extra hour.

I had the pleasure of working with Nicki and Miriam when my identity was stolen. Both Nicki and…read moreMiriam and the whole staff were awesome and very professional.

This was a good bank at first but its gotten bad. Upon trying to open a seperate savings account,…read morewe were told we needed 2 forms of id which is fine. However, my wifes dad said he did the same thing and he offered his id but they said no its fine. So they didnt id him. Then they told my wife that if she came in with her id, she could open an account in my name WITHOUT ME THERE. So they are not doing things completely legal if u ask me. Thinking about switching banks. You should too.

I have been banking with PWC Employee Credit Union for many years. I have gotten the best rate on…read morecar loans and have been treated great. They have always conducted themselves in a professional and friendly manner. I couldn't ask for more. Thank you guys!

Good personal customer service .... Neighborhood banking. I've had my checking / savings/ and HELOC…read morethere for years. Many branches in the region to choose from

The least I can say is this is not a friendly Bank. Their overdraft policies is unforgiving. if it…read morehappens you account lacks funds they will not only charge you $35 dollars, but they will call you, and send you an email to give you an ultimatum asking you to pay by 11am the same day otherwise they will refuse the payment, however they will keep the charge fees!!!

To lendmark financial. Specifically to the individual who helped me. Ms. Aleyda Romero!…read more I wanted to take a moment to express my sincere gratitude for your exceptional assistance throughout the loan process. Your professionalism, efficiency, and dedication truly went above and beyond my expectations, and I couldn't be more appreciative. I was in a rush bc I had to get to work but with your knowledge and your precise work u got me in and out and I made it to work with plenty of time. From the very beginning, you made the entire process smooth and stress-free. Your quick responses, clear communication, and attention to detail made all the difference, and I felt supported every step of the way. It's rare to encounter someone who is both so knowledgeable and so dedicated to ensuring their clients succeed. Thanks to your efforts, I was able to secure the loan I needed, and I'll be recommending your services to anyone I know who's in need of assistance. It's not often that one encounters someone who combines such friendliness with professionalism, and I am truly grateful for your help. Thank you again for everything. I look forward to working with you again in the future. donald

they only care about getting their money. they don't care anything about people's hardships and how…read morethey affect them making their loan payments! absolutely disappointing!!!

I was with SOFCU then they became APPLE FCU. I left after 2 straight months of errors. More errors…read morein 2 months then the 7 yrs that I was with SOFCU. Went to Fulton Bank because they were right across the street from my Special place. Walked in and met Jason G. the Asst Mgr. This guy is a 12 on a scale of 1-10 when it comes to Cust Service. Hooked me up, showed me what was best for what my situation was and best ways to save money with my banking style. Since, then I have had 3 major issues and he has saved me move, grief and most of all Time. I live in NYC now but I will not give up my acct with this branch. The cost I incur with an out of state back is nothing compared the service that I have gotten from. Jason G. Once I get my stuff together, I will go though him for my home loan and anything else I need. BilldogPoker on FaceBook.

I had a good customer service experience at this branch. I walked into the bank under 10 min til…read moreclosing on a Sat and the accountant helped me update my accounts and was willing to help me with a few other things as well even after they closed and did not give me a hard time at all. I greatly appreciated this.

Very nice staff and work ethics. We go there for our safety deposit box and every time they're…read morevery courteous and helpful