FNBA is all about the money. I live in Bemidji Minnesota, We had a devastating storm come through…read morecausing serious damage. The governor declared an emergency, but FNBA won't defer my payment for one month because FEMA didn't declare an emergency. I have damage to my house, trees on top of vehicles, and have no idea how long the insurance process will take. Just wanted a little help. They offered to skip this payment as long as I paid more than my payment the next six months. Times are hard. and I don't think this is right.

My experience with Marcus Gorham at FNBA was extremely frustrating and unprofessional. I didn't…read morechoose him--he was assigned through the lender--but after what happened, I wish I had never been placed with him at all. All of this unfolded on the actual day I was supposed to sign and close on my house. Instead of a smooth closing, everything collapsed because of major discrepancies, miscommunication, and Marcus's unwillingness to help. We were ultimately unable to close, and the day turned into hours of confusion, stress, and financial uncertainty. When problems arose, Marcus was openly combative and condescending. During the three-hour call we had trying to sort out the issues, he told us we were "lucky" he was even speaking to us because he "never talks to borrowers." His tone was dismissive, rude, and at times mocking--he even laughed at my dad while we were trying to get clear answers. He also spoke down to every woman involved in the call, and it felt like he was more interested in asserting authority than resolving the situation. One of the biggest problems was the "numbers" he kept insisting were final. He repeated that "the numbers are the numbers," even though the numbers he referenced were never provided to me, did not match the final documents I reviewed online, and did not match what the transfer office had printed for me to sign. The discrepancy was nearly $10,000, and no one on his side would explain it or claim responsibility. A large part of the mistake involved a $5,000 gift from my parents. That money had already been deposited into my account and included in my verified funds, yet Marcus treated it as if it were supposed to be brought separately to closing. This was communicated multiple times to the lender--who was in contact with Marcus--but the error persisted and was presented to me as a last-minute crisis I somehow needed to fix. I had no way to come up with another $5,000 on the spot, and this misinformation was a major reason my closing fell apart. On top of that, when I needed my appraisal transferred to a new lender, Marcus refused to release it despite having clear proof of payment: my bank statement, my receipt, and the full appraisal packet. He insisted I "hadn't paid what was required," even though I had documentation. My new lender immediately sent a transfer request, but Marcus repeatedly acted as though he was still "waiting" for something else. Overall, my experience with Marcus was defined by hostility, poor communication, inconsistent information, a refusal to take responsibility, and an unwillingness to work toward solutions. His behavior not only derailed my closing day but forced me to switch lenders entirely. Based on my experience, I would not work with this broker again nor recommend him to anyone.

The diligence and insight of the MSUFCU's fraud department saved me from a scam. I was grateful…read morefor their experience and spotting what I couldn't.

When you abandon me at this credit union, I MSU so much! I MSU more than anyone ever MSU before!…read morePlease come back soon! Pretty standard Federal Credit Union that Services all the kids of the University. Because it's so geared towards University kids and maybe a little bit towards making money off University kids, it's not as awesome as some of the other credit unions. But it's still way better than the big box banks, which all try to take your money in any way possible whereas this one is a little bit more geared towards working with the actual people in the area, which is good for them and good for the bank's morality.

great location right next to jimmy John's and there is a easy to access walk in atm. Workers were…read moreso helpful way better than over the phone customer service. Small branch but very helpful and knowledgeable!

Whoever Tasia is, her customer service over the phone is garbage. Every time I go into the branch…read moreeveryone is very nice and helpful, however I call for the branch managers name and email for a company related reason, and I'm met with a crap attitude and her asking me why I'm even asking for that information? Probably because I need it? Because my company banks there? Apparently, my reason for needing such basic information didn't make sense to her.

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

If your idea of customer service is walking into a credit union, playing twenty questions, and…read morewaiting in the lobby for your name to get called after a half hour, just so you can cash a $29 check, this is the place for you.

I used to love this CU but it seems like I have to schedule running to the bank on a Saturday. I'm…read morenot sure why I have to wait 20-30min to make a payment on my Visa. Very bad system and the drive throughs are a nightmare...

Got stuck here when McHenry Savings was acquired. Boat Loan was with McHenry Savings. What a…read moremistake McHenry Savings made selling out. Online banking is the worst, their chat bot is awful.

I just purchased a boat and MSU bought the bank I had the loan with. I have bill pay through Schwab…read moreand sent my first payment to MSU, I Got a verification it was delivered to MSU. After 10 days I noticed they did not deposit the check to my account. I Called and they claimed they never got the check even though I had a confirmation letter that they did. They claimed it's my fault and charged a late fee. Big 0 for customer service. Way to treat a new customer.

Notary standing within sight doing nothing ,saying he is booked up for the day .. it's a 2 minute…read morething .. thanks , I'll spend another hour driving around

The customer service representative put me on hold and very clearly either left for lunch or hopes…read moreI'm going to hang up. Worst. Bank. Ever.

absolutely a horrible bank, absolutely horrible customer service that you cannot even get to. It…read moretook me filing a federal complaint against this bank to actually get them to do what I needed to be done for my client.

I have been a member of this CU for over 30 years. I discovered there was false information on…read moretheir website, regarding shared branches. I called and waited 15 minutes on hold. I pointed out the incorrect information and asked them for the correct info-which they refused to provide. The agent actually told me it was my responsibility to verify information on their site-not theirs. The disrespect was astounding. I am now going to make a formal complaint.

I reached out to the Frandor branch for help with my Bank of America credit card. The issue was…read morethat I had paid off my card, resulting in a positive balance. This positive balance disappeared one day, with no notifications, no record of any kind in the transaction history, nothing. I checked my balance one day in March and saw that I had a 0.00 balance -- my money was just gone. I met with Justine in April. She was very nice and promised to pass the issue to their main office. Apparently there's a policy where positive balances get dispersed to the customer after a certain period of time. A notification about that would've been nice. Justine assured me I'd receive the check soon, and we even made sure the address on file was correct. Weeks went by, and nothing. In June I met with (I think Jason?). He called the main office for me and assured me I'd receive a check soon for the missing balance. Weeks went by, and nothing. In July I got a call from Michelle, who assured me the check was on the way. We called back and forth a few times. Weeks and months went by, and still no check. Now it's September (almost October!). Does it take over 6 months to send a check? I ended up closing my account because Bank of America stole money from me, and everyone who tried to help was unable to solve the issue.

Clearly BOA is shutting down branches....pandemic or not, this has been the only location my area…read moreopen for 1.5 years. They keep lying, saying the Okemos branch should open in the next month...its been months of them saying that. They are open minimal hours and with a minimal staff. Its ridiculous and inconvenient. ALL THE OTHER LOCAL BANKS ARE OPEN. Quick with the lies and excuses and just close down already...I'm taking my business and personal accounts to MSUFCU. My patience has run out. Beware- this is not a good bank to be with any longer!