Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.

I love SECU. I have been banking with them for years. I am going to miss the nice and helpful staff…read morehere because this location is going to Self-Service. But this location is conveniently located near my home and I like that I will still be able to take care of my banking needs.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

Never had any issues at this location. The staff is very friendly, and my money is always available…read moreand the amount is always correct.

Although we always wait for the personal bankers, they are always really helpful and very friendly…read more I would recommend this location and Wells Fargo in General to anyone.

Excellent customer service and clean banking area. This credit Union has many financial tools to…read morehelp you save and protect your monetary assets.

Great service with a smile and very helpful! They great you when you walk in the door. The…read morepersonnel are very patient and helpful. Very friendly and take time to answer all your questions! A+

Standard cookie-cutter office style bank in Odenton. On entering the alcove you can here the A/C…read morefan bearings running in the fan overhead. Though the next door and then your in the bank. Four office style desks on the left and three teller stations on the right behind four inch glass. The tellers are nice and appeared to know just about every person who walked in while I was there. They didn't know me but each was friendly. Overall it seems like a good bank.

Christopher Phillips,the manager in charge of small businesses deserves recognition…read more I walked in the bank on for an online appointment I booked.He was right at the door to welcome me. He ushered me into his office and asked if I needed water or anything. We went straight to business and he was superbly friendly,helpful and very professional. I highly recommend him. Thanks again Mr.Christopher A Phillips,you made my day. Michael DaCosta CEO/Founder DaCostas Consulting Llc DCL Washington DC,Greater Baltimore Region

12/2016 review that yelp reminded me that I never posted…read more My friend bought a car from me and went here to get the cash from her account. She Is a Bank of America customer. I was told over the phone that the didn't have large bills but they could go with smaller bills. Not a big deal. I was depositing directly into my banks acct that same eve. Got there 45 minutes later and 18 minutes before closing. They were already closing the gate around the front door and I guess getting ready to get out of there. Again , we came in ready to finish our business. The teller was soo rude. First rolling her eyes and shaking her head continuously during our interaction with her. She first said she could not withdraw that amount because the vault was closed. Then she says it's too late for her to get that amount of money out. Then she said she could only give me a certified check because it was too late at night. Again Rolling her eyes and telling me I could then the next day take it where ever I wanted to in the morning. Lies! I tell her I called and spoke to Laurie and Laurie said it was fine just be there before the closed and it would have to be in smaller bills. A woman in yellow, I believe Laurie, intervened and repeated what she told me over the phone. Took us to another window and did everything for us. Very polite and professional. The first woman Mary? Terrible service! The WORSE! Downright RUDE to our faces! I can understand wanting to leave work on time, having to pick up your kids, get to margarita happy hour etc. DO YOUR BEST JOB! Everyday all day! Maybe her job as a teller is so secure that she doesn't feel the need to up her game. There are too many people out here without jobs who will gladly come work there if she can't be bothered. Smh

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

I will be closing my Navy Federal Account after being a member for 30 years!…read moreI have banked with Navy Federal all over the globe active duty and civilian life with multiple loans paid off. The ATM machine ate $450.00 and did not record it as a deposit. I escalated this through their call center, who were very pleasant btw. Their call center referred me to the branch management. The bank manager would not meet with me. After going round and round with the assistant bank manager she finally went back to the bank manager and they provided a credit after basically asking me to beg. What are we buying a car here?? They were condescending and rude and kept referring to their problems as a bank. Your poor business practices are not my problem. My problem is you stole $450.00 from me and basically calling me a crook. Adios Navy Federal.

Completely discriminated against, this must be the only reason because I have not ran into this…read moreissue any other place. I like Capital one banking, online, however the staff on this particular day really showed me that discrimination is real and had a good laugh when I tried to stand up for myself. The job is simple, treat everyone fairly and follow normal bank practices. This was Gambrills, MD. Not sure why it says California on my review.

Use to be my favorite location now machines lag. Always having trouble with the machines either…read morefroze or black screen. Just wow

This bank is straight out of the time before internet or social media. They pretty much still do…read moreeverything by paper. Its not an issue as I only use them for a car loan. I dont even have a savings or checking account with them Pros: Personal old fashioned customer service Great used car loan rates Convenient location near home Cons: Old fashioned type of servicing Early hours during the work week They get an extra star for the nostalgic service

One teller working while a long line. Worst location i have been into very disappointedread more

Going to the bank is a hassle all by itself... I have been coming here a lot recently after 3pm and…read morethere are usually only 2 tellers working. 2 tellers to handle the lines inside as well as outside does not seem efficient. The people waiting outside were hitting the call button but no one was able to tend to them until the line inside had gone down. I was in line and I felt for the people that had to wait even longer than I had to. I have just been really annoyed with the wait here and I will try the other location on Route 3 to see if I can get faster service.