We made an appointment to get a document signed with a medallion guarantee. Due to a scheduling…read morechange on our part, we arrive 1/2 hour early knowing we would have to wait. We were greeted right away and offered water or coffee. We asked for water. The waiting area is comfortable - couches, chairs, and a table to write on. We waited our turn. Unfortunately, ten minutes after our appointment was supposed to start we were still waiting. We had another appointment coming up, so finally said something - if we didn't get helped soon, we couldn't stay. They spoke with the one person at the branch who was able to do medallion guarantees. He said he'd be with us soon. We waited a few minutes more and said something again. This time, they got him out of the meeting he was in that ran so long and he was able to help us. I appreciate that Chase offers this service to their customers. However, the wait without good explanation or updates was frustrating.

Worst customer service every. Would not recommend going to this location. The staff is not friendly…read moreand not accommodating at all.

This has been my bank since I moved to illinois in the early 90's. Never had a problem, the bank…read moreuse to treat you good. Now I am being charged a service fee every month. $9 service fee $9 atm withdraw fee. Because I used another banks atm machine. I cannot afford being an First American bank customer anymore. I would recommend to anyone to find another bank. They use to treat their customers good now not so much.

The BOA branches that closed over a year ago for "covid" were never re-opened. Remaining branches…read moreare opened just six hours a day making it very very difficult for business owners. There is a coin shortage in America but BOA still has no coin counting machines in its branches. In short, BOA is focused 100% on profits and 0% on customer service.

95% of the time I do my banking online. I walked into the Lake Zürich branch today on route 22 and…read morewas immediately bombarded with an arsenal of questions. The woman had a cattish attitude, talked very quickly and had a strong accent which made it hard for me to understand. I didn't realize they had out of state and in-state deposit slips that you had to fill out. When I approached the counter I was met by another cattish women that was sure to remind me of that again. This experience reminds me how wonderful mobile banking is. It's also got me thinking of taking my business accounts elsewhere. Oh ladies, thanks for banking with us and have a nice day!

Terrible place!! The worst bank I've EVER dealt with. Save yourself a lot of time and heartache and…read morejust go to BMO Harris, CHASE, Bank America, etc.. ANYWHERE BUT HERE! If you don't live right next to the bank then you're SOL.. they have two locations right next to each other by mundelien and one more or so somewhere on the southside. If you have to go to the bank it's a long trip and a hassle. Also if you're living paycheck to paycheck expect to get screwed by this bank repeatedly. They'll allow your account t to go negative if a business is trying to take out cash but there's not enough funds. But then a day later they "return" (take back) that cash back so the payment that the allowed your account to go negative over is still due and now you have a bunch of fees from the bank. Even though they said all you'd have to do is pay back the negative amount. Another thing! **Probably most important** For some reason THIS BANK is never able to help you out with any disputes. You call them right away when you see the pending charge. They told me I have to wait until it's no longer pending and to call back then to start a dispute. I call then and they give you other reasons why they can't help you. And they do this kind of stuff all the time. Unfortunately I have my direct deposit and a bunch of other accounts linked to that account. As soon as I start another account at a better bank and move ever over there I'm canceling this account ASAP. Or I might leave it open with two cents in it and never use their services

I have been a customer of this bank since it opened in 1996. The staff is great and always very…read morefriendly. I like banking where "everybody knows your name". I wouldn't hesitate to recommend Inland Bank to anyone in the community.

Excellent office! Staffed with the best people…read more The location is convenient. The team helped me through some complex documents, and the branch manager followed up with me explaining all the detail. I recommend this office to all my friends.

I came in for help to set up an account that I set up online. The manager or whomever he was,…read moreliterally came in in the mist of me speaking to the lady up front, did not introduce himself or anything but I saw a flyer w his name, title, and picture on it at the front desk, and started to talk to me. Literally was the most condescending conversation I had with any one in the banking world. There's a form I need to hand in by either mailing it in or dropping it off at a location. He asked me how do I need to do anything with a form if I don't have it?! He also told me that there's 1800 numbers that I can call for help. I literally drove there to be told I should had come in cuz I don't know what I'm doing! Rude! Don't come here! Call the 1800 number instead!

I am new to this neighborhood and went into the Barrington branch to ask to change a $20 into rolls…read moreof quarters. They would not do this since I was not a customer. This is a $20 that I got out of their ATM and paid $3.50 extra for the privilege. This is petty and ridiculous. Guess what? I'm not going to be a BMO customer.

I grew up in Barrington Hills, so my family has banked with this location since the Yuppie…read more1980s--so, WAY before BMO (Bank of Montreal) took over Harris Bank! The employees at this location have been consistently professional, pleasant, knowledgeable and efficient for all our banking needs, whether it was for simple daily savings and checking account transactions or matters pertaining to family trust accounts! This location is also physically and aesthetically pleasant to visit; very professional inside but still with a nice homey feel to it! If they also sold books and had a Starbucks Coffee inside, they could be a Barnes & Noble! I am not surprised that this location has successfully thrived all these years!

Rude employees These people don't seem to know what they're…read moredoing. Also, they change their bank name how many times in the last couple years? That's truly shows you're there trying to hide their prior bad reviews.

I had been a client of Fifth Third Bank for over 25 years. It became time to close an account and I…read morecame into the Lake Zurich branch to do that. The Personal Banker that "assisted" me, Mr. G. Swatch, was able to finalize my business but insisted on making the Cashiers Check payable to my closed business. He knew I no longer had a business account and insisted he MUST make the check payable in the business name. I asked, repeatedly, for him to make it in my name as I was the owner, signer and only name on the account. Of course no other bank could negotiate the check until I went into another 5/3 bank where the manager reopened my account, deposited the check and cut me a replacement, IN MY NAME, the next day. Mr. Swatch was completely UNHELPFUL and seemed to want to cause trouble for me. He most certainly needs retraining! My experience, my opinion. I would seriously think before doing any banking at this location until retraining and changes in operation happen!

Even though I closed the account AFTER they took out 12 months of fees in one month, they are now…read morepursuing me for $5 overdraft. This bank just gets worse and worse. I want my $100 back.

Customer service at BOA continues to deteriorate. No coin machine. Need to go to Walmart and pay 13…read morepercent for your coins BEFORE you have the honor of depositing them. I am changing my bank to TCF. They have coin counters and they are free for customers.

This review isn't for any specific branch. I've only dealt with them over the phone in regards to…read moremy mortgage. I mistakenly accepted the Covid relief option to miss 3 payments and put them to the back of my mortgage. Little did I know this was signing a deal with the devil. I am now held hostage. I am attempting to refinance with my credit union and I was told I needed to pay the deferred balance prior to refinancing, I am fine with that. I gave BOA my account information twice to withdrawal the monies to pay off the deferred balance, for some reason I'm told they couldn't access my account, yet they ere able to deposit and withdraw .51 from my account. SO... I just sent BOA the amount owed for the deferred balance only to find out they don't know how to allocate the funds correctly. It's now been over 4 weeks, calls to BOA every 3 days and I'm still waiting for this to be taken care of. I have sent them the money over 2 weeks ago and I'm still waiting to have the funds applied correctly so I can refinance. I've never been late on a payment and have always been an excellent customer since 2014.