24 hour atm great hours posted with a picture!read more

From the owner: First Community is the largest credit union in Missouri and among the Top 10 financial institutions…read morein the region. Our membership continues to grow as we fulfill our mission to provide quality products and affordable financial services, as we’ve done since 1934.

Pro - Epic Checking rate is far higher than other institutions…read more Con - Today was the SECOND time our teller counted cash deposit $100 less than we counted. Once, I thought maybe I just made an error, twice, I'm not sure. Three people counted my cash before I presented at the drive through. I'm unsure how all three could've made the exact same error. The issue is complicated by COVID, as I'm unable to enter the branch. Both times the teller took my cash to a location out of my sight to count. To prevent future misunderstanding, I'll be counting the cash out in front of the teller at the drive through. I'll then ask they do the same, WITHOUT leaving my sight. Admittedly, this could be my error, but I feel it unlikely with three people counting and I was the final person to count. Their rates are great, but not if I have to "eat" $100 every time I make a large cash deposit. Be extra careful to count cash in front of the teller and ask they do the same without leaving your sight. This protects you and them.

Systemic service degradation at the O'Fallon branch. After 26 loyal years maintaining over $300k in…read moredeposits, corporate cost-cutting has severely ruined the member experience. Management permanently removed the check-in kiosks, forcing members to wait in a 20-minute teller line just to sign in for an appointment or another waitlist to access a safe deposit box. Turning simple branch tasks into an artificial payday bottleneck is unacceptable. Local staff know it's an operational failure, but corporate refuses to listen. Matter formally escalated to the Illinois Department of Financial and Professional Regulation (IDFPR) following a federal NCUA referral. Look elsewhere if you value branch efficiency and consumer service.

Finally a positive experience. After 2 weeks of constant phone calls and emails Jenny and support…read morestaff finally managed to get me a access to phone/online banking. Bravo Zulu ladies. *****

Can't talk to the branch you bank at. They are slow and the parking sucks. They are not very…read morehelpful with loans or other transactions.

Terrible customer service. Service inside takes forever, the two reps in there seem overwhelmed,…read moreand the rude and condescending manager is hiding in an office in another branch, leaving those reps to face all the problems. I wish I could leave zero stars.

I have about 10 accounts at this bank for various businesses and for my children. Their customer…read moreservice is the worst! Yes, they wait on you but only on their time. Most of them go about their business and finish personal conversations before they will wait on you. Why do I bank here? The answer is because it's the most convenient bank for me and that is the only reason. Whenever I have to go inside, I absolutely dread it because I'm about to get treated like an annoyance!

My only complaint is the time it takes to get through the phone system without entering my social…read moresecurity number. Who even asks for that anymore? ....Especially through a phone answering system. Other than that, it's been great.

Wow this branch is right off the highway 64. Drive thru, and also has a 24 hour atm available !…read morevery clean branch, and also when you come through the front door their sets Donna, she is so helpful for whatever you might have questions regarding with the bank or accounts.

They were a very good experience with the bank, I got a loan from them very quickly and good terms…read more Nice to do business with a local Bank. I dealt with Todd Neighbors, he was a pleasure to work with.

I love BoB. The staff here is always super friendly and personable. The wait in the drive through…read morein minimal. At my old bank, 10 minutes was average..and ridiculous. From start to finish, it's never more than 3-4 minutes. Since BoB is a hometown bank, there's only one ATM, but what is so great is that they refund every ATM fee as a convenience for only having their one machine. Free checking. Free online banking. No account minimum. Easy deposit and withdrawal. I can't say enough good about this bank. Enough with the big national chains. If you want personal service and security with awesome perks, come to Bank of Belleville.

Drive thru after 4:00 is horrific. Expect a 20 minute wait. There is only one teller I believe. I…read morewill be changing banks after this.

If you want somebody with no bricks and mortar buildings then hang onto your "little network" of no…read morename banks. If you want your bank fees to go to your little bank's stock holders, keep on keepin' on! Right herein METRO EAST we have a home-citizen owned banking, savings & loan organization with over 41 branches in the St. Louis metro area--perfect for those of us living in here in metro east and commuting to metro-west or being a happy local resident! FIRST COMMUNITY CREDIT UNION is my bank (801 Lincoln Hwy. in Fairview Heights.) we're new to metro-east! We became one of the share holders/owners of a small piece of First Community JUST because of one or two features some other banks don't have namely, free checking, one-time one dollar membership fee, refunds on fees charged when you use other bank's ATMs, really-friendly-not-snooty associates (who work for the members and not the corporate stock holders,) a free set of 125 personalized checks and a personalized ATM card! They offer the lowest rates on car and home loans in the area. Online bill payments (much more secure than your mattress), 24/7/365 drive-up banking and everything your little network of stockholder owned banks have except their higher rates on loans. Remember, if you are a member the interest you pay on a loan goes right back to the share-holder/owners of FIRST COMMUNITY and that's what keeps the loan rates so low. They also have some of the services your stock-holder owned bank has like direct deposit. Who doesn't? There's a popcorn popper in every freakin' FOURTY-ONE of their branches to give you something to do while you're waiting for your dividend check, if you might have to sit down and wait, WHICH I doubt you ever will. YOWZAH!

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

The Belleville branch has never let me down the way this one did today. I won't go into details…read moresince I would be disclosing personal information, however I will say to stay away from the blonde, male teller who treated me like some kinda random stranger off the street....as if I DON'T have 3 accounts with them and have been banking with them for probably longer than he's been out of high school!