I've gotten loans from this credit union for the past 10 years. First off, when you walk in, you're…read moregreeted very genuinely. I've never come across anyone who works there who isn't exceptionally friendly and courteous. They make you feel comfortable and at home. I worked with Samantha (Sam) Pinkston on my last auto loan. She was excellent. The process went smoothly and she explained everything very well to me. I'd recommend seeing her for your banking needs. Exceptional customer service at this credit union!

Good luck ever finding a credit union that tops this one. I have banked with them for over 20 years…read moreand they meet and exceed all my needs including a credit card with a low interest rate. The staff is always courteous and knowledgeable. Denise is our favorite go-to for financing!

When I read review of a person trying to get " their Money" out of the bank to get gas to get home…read moreand I Question the competence of some ranting when things don't go their way OMG don't put your money in the bank put under your mattress. Talk to your or someone's grandparents about a real education with common sense. Your parents have failed ( from The Baby Boomers we know )

I came across Stillman Bank, and Senior Vice President, Jeff Hartle in early April 2018. Both Jeff…read moreand Stillman Bank are very financially conservative, and you can rest assured that your Investments here are in great hands. Hands that you can truly Trust. I am a former Rockford resident long removed and now reside in Southern California. That said; my Trust is here at Stillman Bank and Jeff Hartle. They take their Fiduciary Responsibility with your money very seriously!

If you are doing a trust for your family, please do not torture your family by going through this…read morebank. Midland bank and wealth management has had our family trust now for over six years and still is not finalized. They have missed managed this so badly over the years And don't care about the beneficiaries whatsoever.

We obtained our home mortgage from Alpine Bank twelve years ago specifically because we wanted to…read moredo business with a local bank that had a great reputation. Over the years, I recommended Alpine Bank to countless colleagues and home buyers looking for a new bank when they moved to our area. With absolutely no advance warning, Midland Bank has transferred our mortgage to an unknown national mortgage company. Despite their assertions about remaining a local bank, Midland Bank has proven to be just like any other big bank focused on profit rather than loyal customers. I am extremely disappointed by Midland Bank and will never recommend them to anyone.

The 1st experience I had was last year when I wanted to refinance my car. They significantly…read morelowered my interest rate and the application process was relatively easy. I was very pleased with the outcome and opportunity to save some money. Their website however, is not user friendly and could use improvements. Regardless, recently, I decided to trade my car and without hesitation I contacted my rep at 1st Northern Credit Union. Jonathon Lewis had helped me with refinancing before and he patiently listened, answered my questions, & provided guidance on all the steps I needed to follow to get a pre-approval. This, coupled with answering my barrage of questions, was VERY helpful over several weeks. He really helped me out with understanding the values of what I was shopping for. I do think because of this, I did find the best deal, When dealers asked me to consider the financing they offered, I confidently said, "Nope! I'm good!" They asked me why, I said, "I highly recommend the personalized service they offer."

I've been a customer since 2011, and this is why: I had an issue with a loan approval, and Jasmin…read morehad a letter emailed to me within five minutes with the information I needed via their secure email system. You can't beat this type of customer service.

Please stop trying to sell me at the counter when I'm just depositing checks…read more Employees are not very knowledgeable and have made numerous mistakes.

I only come to this bank because my employer has an account here. I have to wait every time I go to…read moremake deposits. It was 2:03 pm today and there was one teller working inside the bank and one teller for the drive through with one customer at the window and two people in front of me. A couple of cars in the drive through. Skeleton crew for a Monday afternoon? So frustrating.

I've banked with First Mid Bank for a long time, but after my recent experience, my wife and I…read moredecided to close all of our accounts. We originally came in on a Thursday afternoon because the bank had recently changed their account products and was going to start charging me a $10 monthly fee. We had already moved our main banking to another local bank back in March and have been much happier there. The banker helping us was actually very understanding and helpful. He explained there was still a completely free checking option available and was trying to help us keep two accounts open since we also have a CD with the bank. While he stepped away to get checks from our other accounts, the banker in the office next to us started loudly arguing with another customer. My wife and I had to sit there listening to the entire situation, and it was honestly very uncomfortable and unprofessional. That experience completely changed our minds. We told the banker helping us that we wanted to close everything out instead. Because of pending transactions he couldn't finish it that day, but he did personally call me later to confirm everything had been closed, which I appreciated. I want to be fair -- the employee helping us handled things professionally. Unfortunately, the atmosphere and lack of professionalism from other staff ruined the experience and reinforced our decision to leave.

Only giving 1 star because I have to. This bank is a complete nightmare. My partner lost his mother…read morea few months ago. His mother took him to this bank to ensure he was listed as beneficiary on all accounts, as she was aware her illness would take her sooner than later. One investment account and the mortgage were missed. No big deal, right? WRONG!! He has sent documentation to this disaster of a business multiple times to no avail. Now they need a letter from him to them naming himself as the successor.... They have the Will (naming him as sole heir) and multiple documents (Domiciliary Note and Estate Representative, etc) from the probate lawyer. He is an only child. It's hard enough to lose a parent but being alone in it and dealing with these clowns is enough to drive anyone insane.

Still good service. Just want to mention that the address in Rockford IL has changed. The address…read moreis now: 6958 SPRING CREEK RD ROCKFORD, IL 61114

Since the new president has just taken over this bank has gone down hill. They no longer care about…read morecustomers only profits. They're trying to imitate citibank and also pretend to be a community bank. I've been a client for over a decade. Closing my account on July 1st.

I have been with Northwest bank for 10 years. Excellent customer service! I would recommend…read moreNorthwest Bank!

This is a horrible place to get a mortgage. We sold a home in Rockford this week. Signed contract…read morein June with closing date of July 13 from the start. Our buyers were using Heritage CU. On the Friday before close Heritage, let us know they we're moving the close to July 18th, they couldn't make they original close date. No explanation offered. We, sellers, told them we would agree to extend close to July 15th provided they pick up any additional cost. They agreed and let the buyer, their client, pay the additional costs. Use these guys at your own risk. Just because they say they will close on a given date is no guarantee and it may cost you more.

I can't say anything about the rates, but I've never had to wait more than 3 minutes in line…read more Overdraft protection has saved my butt on a few occasions at only $7 a pop. Beats a real overdraft with $30 or so fee that my friends get.