I love my bank, especially the tellers. They take their time to get to know you and greet you by…read moreyour name making you feel like their happy you came in. Their fast which is very important of course who wants to stay longer then they want in a bank.

I really don't like leaving negative reviews but after leaving this branch on 11/12/2024 around…read more3:15pm I felt truly p*ssed off how I was treated. I will first start out by saying I have worked for a bank since 2008 and this also includes working in a public bank branch. Long story short my 80 year old father handed me his notarized paperwork to release title as he just paid his car off. He had called this branch and they explained he did NOT need to be present and that I could hand the paperwork in for him. I walk in and the younger female teller w multiple nose rings (didn't see name tag) in center basically told me it had to be notarized in the branch w their notary. As a former notary, I explained it can be notarized elsewhere as well as my dad is 80 and now lives in Berea and its difficult for him to drive all the way to Rocky River. Well, she didn't like me telling her this and basically told me it couldn't be done. I then just asked to speak with a manager or someone who could help simply take the paperwork to release title and hand it to me OR even mail it to my dad. Younger bearded male teller (didn't see name tag) actually seemed to be the only one who maybe wanted to help so he came out and started speaking with who I think might've been a manager but I couldn't who as they were behind a wall area to my right in the branch lobby. Same teller came out and said he was going to ask a personal banker what to do. I offered to hand him the three pieces of paper to take to the manager or personal banker...he didn't take them and walked into a side room for about 20 seconds. He comes out and says the banker overheard the conversation and there was nothing they could do as I wasn't on title with my dads car. Again, I was just attempting to drop off paperwork and they were completely unwilling to have someone come talk to me or offer any CORRECT solution. Truly awful customer service and they couldn't be bothered to help. Today, my father called the Lakewood branch and explained them the situation. They said to come to their branch and they would absolutely be able to help me. Do better for your customers Huntington Bank.

You cannot reach them. The manager may call you back at 7 pm, or tomorrow. While I like the…read moremobile app, the bank has the poorest service ever. Why does a simple deposit take so long, compared to other banks? What are they doing back there? If you want to improve, be more responsive to your customers. Pick up the phone. Return calls promptly. And a deposit should take about one minute. But you have heard this before. You have no interest in improving.

I would give zero star!!!…read more had a horizontal-low experience at this branch that left me feeling completely disrespected. I came in specifically to open a business checking account and move a significant amount of capital based on a $750 bonus promotion I saw on their website. The banker named Britney spent over an hour opening my account. I showed her the promotion on my phone at the very beginning; she even verified the details on her own computer and confirmed that I just needed to maintain a $15,000 balance. However, after an hour of paperwork, she suddenly asked for a "promo code." When we looked again, it turned out the offer was "online only"--something a professional banker should have identified within the first two minutes. When I asked for clarification, the manager came over and was incredibly hostile. He refused to even look at the banker's browser history to see that the mistake was on their end for misinforming me. Instead of apologizing for wasting my time, he actually yelled at me loudly in the middle of the branch. To be yelled at by a manager after their own staff gave me incorrect information is appalling. If you value your time and expect to be treated with basic decency, stay away from this location. Their "bedside manner" is nonexistent and their management is unprofessional.

Been Banking here for 10 years and honestly the customer service is terrible. Brittany and Nate are…read morejust awful have terrible attitudes and can't really explain anything to you. I deposited $23 in my account and had 1 pending transaction of $6 so when i tried asking them why i only had $8 in account there was no definitive answer. All brittany kept saying is well it's pending but $23-$6 doesn't equal $8. They just pray on people to not fight for an answer. Also just a heads up to all don't talk about your customers when they are in ear shot. I closed my accounts because of them and their lack of patience, communication, and knowledge.

Had to deposit cash for my aunt. The bank would not accept CASH unless you have an account with…read morethem. That is ridiculous! It's CASH! Ugh. Had to go to my personal bank to get a check so I could deposit it. They accept personal checks but not CASH???

I just switched to Chase a few months ago and was so glad I did. This branch has the best customer…read moreservice that goes above and beyond for you.

MOBILE APP - They have a good app. I enjoy being able to deposit checks right from their mobile…read moreapp. Technology is advancing so that's awesome. SERVICE -- I came here months ago on a Saturday when I needed a document notarized. This location is very small so the line was super long. I did not know how small it was until I came in. There are normally only about 3 tellers working here. I stood in line for about 12 mins and then it was my turn to be helped. I was told that the notary could not leave the teller line to help me. She was the only notary available. I even called the bank beforehand to ask whether a notary was available and I was told yes. When I reached the beginning of the service line and it was my turn to be helped, I was told that it could be an hour or two wait before I was helped. Plus, they closed around 2pm and I had somewhere else to be that day so I could not wait here. I think I ended up driving somewhere else. This Chase location needs more notaries. They tried their best to help me but they couldn't. I came here again on Christmas day (Dec. 2018) to withdraw some cash. There is an ATM outside the bank which is convenient. It is not a drive-thru ATM so you will have to park your car in the parking lot then walk up to the ATM. I would not recommend coming here by yourself on holidays because the area is unsafe and it will be a dead zone. LOCATION -- This location is in a strip mall that has a Marcs grocery store, a Dollar store, etc. The safety isn't the best after hours. When I came here on Christmas Day, the area was almost dead. I walked over to the ATM then saw someone walking towards me. The person then turned around and drove off. I really miss the Chase branches in Columbus. I supposes Columbus (Ohio) is lucky to have so many Chase banks around because Chase did buy out the former BankOne about 16 years ago thus creating more Chase branches. Chase seriously needs more bank branches and ATMs in Cleveland. I mean, JPMorgan Chase is a global financial institution. The greater Cleveland and Akron area combined is in the top 20 largest cities in the U.S. Thus, there is a market for Chase here. Look, there isn't even one single Chase bank in Lakewood and they hardly have any locations in the west neighbourhoods of Cleveland. Having more locations means less lines at branches and more customers served. Huntington Bank is everywhere but I do not want to open a Huntington account....lol. This location is about 15 mins from my house which isn't bad. The only other location close enough to me is downtown in the Tower City building which isn't convenient to go to after work hours or on weekends. There is also another Chase branch in Rocky River on Center Ridge road. *** - This is my 200th total Yelp review. - I have written 154 Yelp reviews in 2018.

Best bank! they have super customer service. I currently hold a checking and savings an HSA account…read morefor my healthcare. I really cannot say enough about the tellers and management here. They are super kind and always very helpful. I would not bank anywhere else.!!

Love this bank! So small town feeling--super helpful and nice. I switched all of my business and…read morepersonal accounts to this branch. Absolutely love them !

bank employee at the branch has no authority to make a decision regarding the account holder. In…read moreaddition, when contacting the decision makers in the management, the answer differs from one employee to another!!! Depending on the person's mood!!! All my personal and work-related accounts have been suspended, and I have been with them for 12 years because I have 2 address !!!!

I went into the bank to get papers notarized…read more I was greeted upon entering. There were two ladies that do notary. I waited less than five minutes for one of the ladies in the office to help me. She was very friendly and spent time talking with me after. They were very clean inside. Parking was not an issue. I was able to park right in front by the door.