As a busy mom with two littles who has to frequently withdrawl money every time we come to this…read morebranch whether it be morning or afternoon the drive up is closed. When I had to drag my two children out of the car and inquired last time by myself with my two and 3 year old in both arms as to if the drive up is closed they said oh sorry I forgot to open it up. I bank with Chase because it's convenient and this location is far from it at this point. When I was assured that there's no issues with the drive up and that it opens at regular banking hours and it's never open that's an issue. I'm ready to close my accounts with Chase and go somewhere where I can go through a drive up and have no issues or increase the ATM limit and I won't have a problem.

What a terrible experience I had today( Sat Aug 16th) at you Chase bank on 3638 Bee Ridge Rd in…read moreSarasota, FL. The teller (who does not wear a name tag), but she was young with shoulder blond/brown hair. Was not helpful at all, state no appointments, as I have a secure checking accound and cannot write check, however was sent checks to me in the mail. Said without an appointment would have to make one or come back at another time. Before this a Bank Manager must of told her not to give him an appointment today. I told I have already written two checks and they will bounce. She said on a secure checkiing account there was no ablity to write a check but I had 250 checks I paid $30. I was mostly concern what was going to happen to the two people I wrote checks to. No answer. I said I really need to speak to someone, she tossed back my ID and checkbook and said she could and would not be able to do anything in a rude voice. This was a Chase problem not a customer problem. She said again in a rude voice try the bank on Clark, but I doubt they will be able to help you. I left and said I will use another bank in the future. Went to Chase Bank on Clark, teller (again no name tag) dark short hair. She could not of been my pleasant, she tried to change my checking account over to a Total checking account but was unable to do so. She could not understand why they would even issue checks (open the account at 8300 Bee Ridge Rd with a Chris and Sean) She had only one savings counselor and said she would be tied up until we close which was at 2pm. She said I know you are going to have to set up a new checking account and should be how to make an appointment on my app. She also said how truly sorry she was for this error and any extra fees for a returned check would be waived. Someone need to tell the Chase teller on 3638 Bee Ridge Rd, what customer service is. There is alot of banks in Sarasota. I had to go to alot of trouble to switch all my automatic payments over to this new checking account and also had to change direct deposit with Social Security and Sarasota School Board (which I had to go to the School Board office and give them a voided check and sign) This is just very poor service and to be treated like that from a teller at 3538 Bee Ridge Rd is unacceptable. If I have to go to all this trouble to open all new accounts for my trust, I might as well take my 10k out of your bank and use another. Not a happy camper, a very frustrating day by one teller. Shame on her and her manager.

They are friendly, helpful and willing to negotiate rates to keep your business. Tellers usually…read moreaddress me by name at drive-up window before I give them anything with my name on it

Racist establishment, I had went in there a year ago, to cash a personal check a customer gave me,…read moreand then just this week, they gave me a hard time cashing the checks both times, while both checks checked out, Kelly J. Blake went on to say, they go through these "precautionary measures" to everyone who isn't a member at their bank, but there were nothing wrong with the checks, I feel racially profiled when I come into this establishment just because I am black, there was a 15$ check cashing fee as well and I asked, "why is it 15$" and Kelly replied with "because we're offering you a service" a service of what? Giving me a hard time because of my skin color?, This is your job it's what you get paid to do, you weren't doing me a service you were doing your job, so in conclusion, stay away from this bank far-away, you might aswell cash your checks at Amscot, you'll save $ and won't feel like you're being racially profiled.

I'm a snowbird so I thought it would be a good to have a local bank. I needed to do laundry and my…read moreneighbor recommended this bank. I went in and ask the teller for a roll of quarters. Was greeted warmly and she readily complied with my request. Sold, no hassle just friendly customer service. I then asked about opening a checking account. She responded professionally and alerted the appropriate person. The manager greeted me, introduced herself and explained a customer swap due to expertise and then introduced me to the person who would open my account. Again all professional and friendly. BEST PART - Most favorable terms of all the banks I researched in Bradenton. Low amount needed to open and maintain the account. Online statements waives the $2 monthly fee. Plus free use of other ATM's as long as it's part of a network which they clearly explained. Very pleased with my initial experience and don't expect things to change.

Every time I go to the bank, I have to make an appointment if I want to see an officer --someone…read morewell enough informed to answer my questions. This simply says to me that they are understaffed --or that they do not care sufficiently about their customer care to provide adequate staff on a daily basis. This is the ONLY bank where I have Ever had to do this. It does Not bode well for my remaining with the bank on a long term basis. AND the bank officers know that I have had a life long relationship with this bank... What does that tell You?

I highly recommend Angela Lydecker as a home mortgage specialist. She has been helping me improve…read moremy credit and guiding me through the process of applying for a HELOC. Although I haven't been approved yet due to lending regulations, Angela has been incredibly caring, patient, and encouraging throughout the entire process. She explains everything clearly, answers all of my questions, and truly wants the best outcome for her clients. I appreciate her professionalism, knowledge, and dedication, and I look forward to working with her again when we are able to reapply.

I opened an HSA account with this bank a few months ago. They have been very helpful and the…read moremanager there, named John, takes especially good care of us. It's nice to have a local hometown bank that knows your name when you walk in. Highly recommended.