I'm disturbed by the use of GenAI in your television commercials…read more It was worth coming here for competitive interest rates 10 years ago, but there's no longer anything setting them apart from other CUs in the region. So if you have to pick, go with the institution which employs real people.

Been with them for over a decade for my banking needs. Always recommend Credit Unions vs Banks. Way…read morebetter rates and services at Credit Unions .

Weird location- Only access is from South bound Lindbergh…read more(61/67) However, once inside- the same friendly and helpful attitude from the clerk and front counter employees as other branches. I was able to print out a check and even received an envelope... plus other transactions. The consistency of the well trained staff across all the branches has always impressed me. The weird location must be "what was available"'

Sorry, not interested in joining…read more.. Today, Saturday afternoon I went to this new location with the idea of getting 5, 10 and $20 bills for a trip early Sunday. I am a loyal First Community Credit Union member, but wanted to give Vantage a chance as it is closer to where I live. Disappointing ATM machine. Nice and new, but all looks with few features. I wanted $400, but that was too much as the machine said. Ok, they don't know me. So, how about $300? No problem. As I said, small bills was the goal. NOPE! I got 3 brand new crisp $100 bills. No option for asking for the smaller bills either. I may as well have gotten 3 heads of Lettuce because large bills are not always easy to cash. WHO uses such denominations in the REAL world??? Very disappointed that they chose to buy the cheaper machines (I suppose). Now, I have to go to First Community and get the smaller bills. What a wasted trip here!!! If Vantage wants to play with the big boys, then you better learn how to put on your big boy pants.

Did not realize there was a Capital One cafe inside West County Mall, granted this is not somewhere…read moreI frequent but it was good to know that it was here. Concept is interesting - part cafe, part bank, part workspace, part bank. The space is modern and clean, and set up perfectly if you want to sit and get work done. Lots of seating and outlets with free wifi. I didn't get to try the coffee and got the matcha instead which was pretty refreshing. The menu also included light food options like sandwiches and pastries which are convenient if you want something quick. Another big perk is you get 50% off drinks if you have a Capital One or Discover card which makes it a much better value and a reason to come back.

Everytime I go to the mall or around that area, I have to visit Capital One Cafe, outstanding…read moreservice and quality of all the coffees I have tried here. Super cute and nice place to sit to relax as well. Ordered Hot caramel latte this time and it was amazing.

Is this bank still in business? I have called multiple times and cannot get someone to answer,…read moreeach time waiting 20 minutes for them to call me back. Yes, I used the call back feature - they called me back 4 hours later, when I was away from the house. Don't have enough people working the phones? Pay your employees more. Other banks have enough coverage. I have been a customer since the early 90's. I have a safe deposit box that has moved twice, and I am sick of it. I had 3 accounts and have closed them all, this bank is no longer working for me. I had a fraudulent check posted to my checking account - where is your fraud department? Why didn't they catch a check that said "Signature Previously Provided"? I am not going to apologize for being disgusted with this bank and its customer service.

From the owner: First Bank in Creve Coeur, MO, is a full-service, family-owned bank with a variety of business,…read morefamily business, and personal banking services. Bank virtual, online, or in-person.

Stopped by yesterday…read more Francis was amazing he actually remembered me from a month ago bcus of a conversation we had. The issue is that there is no longer a drive through and going inside always takes an extremely long time bcus there is always only one teller. I went prior to an appointment to cash a check to have cash on hand and there was a line and no clerk at the window so I had to leave to avoid being late. Came back at closing time and was in and out. If the drive through is permanently closed. There needs to be more tellers at this location. I only opened an account here bcus I just moved here from Alabama and I live next door to the bank but I can never go in and out under 20 minutes or more.

Okay, so I've been here several times, but specifically twice this month to do some non-typical…read moretransactions that I can't do online. Both times I was met by friendly, helpful (but not overly helpful) staff. Really just genuinely kind people. I am disabled and noticing my cane, one of the staff, Emily, went and got me a chair to sit in line in. And then offered to help me move it as I moved in line! As someone who lives with chronic pain and disability, I almost NEVER get that kind of help from people and businesses. So thank you to this bank, the all staff, and Emily!

Credit Union. Teller option still available at this location through ATM. Two ATMs available.read more

Absolute worst credit union in St. Louis. The staff is…read moreunpleasant and unprofessional, I can only speak about the Lynch branch. I've had two awful experiences there. I sent numerous emails to discuss my experience, I have yet to hear anything back, a very humiliating experience.

I have been dealing with this bank for over 20 years...and today with the issues getting employees…read morethey (with very little help) are always friendly, fast and just wonderful. Even the one named Demanda. She is the best! Don't go to any other bank. The always give me extra money back! (Don't believe everything you read on the internet). You have to sort through it!

I believe I have just met the most rude teller in my life. I think he said his name was Syngin. I…read morecouldn't hear him with his monotone mumbling. I walked in and he said welcome to regions what can I help you with. I told him I had "A" (singular) deposit and needed some change. He opens up my deposit bag and sighs (literally sighed in my face) this is all jumbled up I will have to figure it out as if I am putting him out. I told him there was "A" chg order with a post it note with a per lip on it and pull that out and the rest is "one" deposit. He sighs again in my face. Bunches everything together and mumbles something else. He can't figure it out. There was one check that was an issue. By this time I am angry because of the way I am being treated. And mind you my account there is NOT a small amt. I told him put the deposit back in the bag. So he puts everything back in the bag including my change order. What a waste of a trip. Mind you this is not the first time I have gotten him and been treated this way, plus he is SUPER slow. I will be calling the branch manager he truly needs to learn customer service.

My experience with U.S. Bank has been pretty good overall. I usually stop in just to make deposits,…read moreand it's usually quick and convenient, which is exactly what I need. The process is simple, and I'm typically in and out without any issues. The staff are generally polite and get things done efficiently, even if it's not always a super personalized experience. Overall, it's a reliable spot if you're looking for a hassle-free service for everyday banking needs.

Terrible customer service and inappropriate behaviors…read more Very condenscending and rude. I will close my accounts soon.