Pam was extremely helpful and great to work with. Made sure all my requests happened in a timely…read morefashion and called after each visit to confirm and give updates.

I just worked with Lewis G. Tsenekos for a Credit card transfer…read morehe was wonderful. Very Helpful He kept me in the loop on the process. I would highly Recommend using him for any loan. I have been a member for Years and would continue to use Ohio Catholic Federal credit union. Cathyz

Knowing that this location is a private client without bank tellers or cashiers I had a great…read moreexperience here. I made an appt and got right in. The banker was super friendly and helpful. I'd go out on a limb to say the negative reviews are due to user error in not understanding that this branch is for private clients - not randos trying to deposit loose change.

The chase that opened in the plaza in Northfield is wonderful!!! They have helped us more than…read moreonce !!!!

Horrible customer service, at the detriment of the customer…read more I was unfortunately one that did an equity line through this financial institution and it cost me. It cost me sleepless nights and money, from the ineptness of their staff. Stephanie Barnes was not only incompetent, but also unrepentant about it! Her lack of knowledge about even the basics of lending is dangerous for this company. I actually had to file a CFPB complaint before they finally got someone to listen to my complaint and resolve it. I recommend you go elsewhere.

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

Teller a 10! Problem is there is only one. There are five or six people in suits all standing in…read moreone office telling jokes on a Friday afternoon. Six people in line with one teller. Not a good look Chase bank.

Usually quick inside is always closes which sucks I really like this bank and I always go hereread more