NOTE: This review is about PODS as a company -- not the Manassas facility. I've had no dealings, either positive or negative, with them. UPDATE 1/19/16: I finally talked to someone who *might* be helpful. (Note to Yelpers: he specifically said that his call was prompted by the Yelp reviews I left.) Kyle from the Office of the Executive called, listened to my saga, and said that he would investigate the invoice issue and try to get it resolved today. If nothing else, this means I won't have to spend the day listening to hold music and getting disconnected over and over. But we'll have to see what actually happens. My household belongings have been in a PODS container at their Manassas, VA facility since April 2015. In early January 2016 I contacted PODS to alert them that I would be having the container delivered to my new residence in Chicago. Called back on January 8 to place the order, but they were closed for a "system upgrade" and not accepting orders. Called back on January 11 to place the order and was given a quote of around $1,700 and a delivery estimate -- 3 days for "processing" and 6 days travel time, meaning a delivery date of January 20 or 21. On January 15 (last Friday), I found out that the container still had not shipped out. I called PODS and waited on hold for more than 90 minutes. The "customer resolution" specialist had no information on the delay. I later talked to another person, who also could not explain the delay. Yesterday (1/18) afternoon, I got a call from Kira [not sure that's quite right], another customer resolution person at PODS. She told me that the container had still not shipped, and that the reason was that I had not "accepted the Rental Agreement." I told her that none of the 3 or 4 people I had spoken to in the past week indicated that there was any such problem, even though I SPECIFICALLY asked them what was holding up the process. Nor had I received any emails or other notifications that there was an issue. In addition, PODS has had no problem accepting my payments for the delivery and pickup of the container in April 2015 and for monthly storage. She simply repeated that the delay was my fault because I had not accepted the agreement. Kira also told me that my account was "past due." I knew this because that morning I got an email to that effect from PODS. When I looked at the web site, I saw that there is an invoice in the amount of $3,999.84. The description of the charge: "Transportation Mileage," with a service date of 1/14/16. That was all the information contained in the invoice. Kira said she couldn't give me any further information on that; I would have to talk to the billing department. When she transferred me, I got a message saying that my hold time would be more than 15 minutes -- and then I was disconnected. I have tried repeatedly to get in touch with the billing department, but each time I had to hang up after waiting more than 30 minutes on hold. Oh, and the "chat" feature on the web site doesn't work at all. This morning (1/19) I took a deep breath and started trying to call PODS again. First I tried calling the billing department. The hold message informed me that my hold time would be more than 15 minutes, and suggested I leave a message. I chose that option -- and got a message that the mailbox was full. So I called the regular customer service number. Someone finally answered, and when she looked into my situation, it turned out that the $3,999.84 invoice was actually for the shipment of my container -- and that this might be the thing that's really holding up the shipment. I pointed out to her that that price is about $2,300 more than what I was quoted. She then saw that a note had been added to my account on 1/18 saying that the invoice should be changed to reflect the quotes I had received. But correcting the invoice would take 3 to 5 business days! She then said that she would connect me with the accounting department, who might be able to expedite the correction. And then, she just put me back into the queue for the accounting department. You can guess what happened: I waited on hold for 10 minutes, enduring the Muzak and the repetitive hold messages. Then the Muzak stopped. After about 10 minutes of silence, the call was disconnected. So, I called AGAIN. This time I talked to someone named Kevin. He found the note about correcting the invoice, and said he would have to transfer me to the accounting department. I BEGGED him not to just transfer me, and told him about the previous call. He just talked over me and transferred me into the same fecking queue. And I got disconnected again. When I first did business with PODS I thought it was a great company. But since the "system upgrade" this month it's gone to hell. read more

I will never work with PODS again, as they proved to be completely unreliable. PODS agreed to deliver an 8-foot pod within a 4-day time frame and failed to deliver it at all. Just never arrived. As a result, I incurred significantly higher shipping costs when I was forced to quickly hire another shipping company, as the lease on my apartment was ending, and I had to have my items removed from the apartment. During this very stressful ordeal, it was made clear to me by PODS Customer Service how many problems PODS logistics and warehousing was having and thus why they could not deliver. (A driver was out sick, the warehouse was extremely busy, etc...) When I asked PODS to reimburse me for the difference in shipping costs (between what I expected to pay PODS vs. what I did pay the 2nd shipping company), they absolutely refused claiming... - The pod delivery was simply "delayed", but this was a complete lie since 1- The PODS warehouse was clearly overwhelmed; and 2- no new delivery date was scheduled (according to their customer service) within the next 36 hours when my apartment lease expired, the $630 parking permit for the pod expired, and before I was set to leave the state. - They also said that I had the option to re-schedule but CHOSE to cancel. Wrong. PODS failure to deliver forced me to cancel and find another shipper due to all those deadlines I just mentioned. - I should also mention 2 hours after I canceled, PODS removed all the invoices and our signed agreement from my online PODS account. Given that they failed to keep to our agreement, you can guess why they did that. Now imagine that this was you. Do you want to take the chance of doing business with this company? If you do, PODS' position will be that all of the extra expense, time, inconvenience, and stress will be on YOU if/when they fail to deliver. If I had to do it all over again, I would have hired a truck from U-Haul that offers labor for an additional cost. And I could have overseen the loading of my truck personally and then drove it myself to the final destination - and this would have guaranteed my timeframe was met that meets my needs - AND this would have been infinitely cheaper, better handled, and with less stress than what PODS cause. You've been warned. read more

I am writing to express my profound dissatisfaction with the service I received from PODS, particularly concerning the storage of my belongings. My experience has been exceptionally poor, and I feel it is imperative to share the details of this concerning situation. My family utilized PODS for a recent move, and our belongings were stored at your facility for approximately seven months. Upon the return of our POD, we were horrified to discover that a significant portion of our furniture and other items were heavily contaminated with mouse droppings. This discovery was not only disgusting but immediately raised serious health concerns, especially given that I have two young children who would be using this furniture for sitting and sleeping. The potential for ingesting such contaminants or exposure to associated health hazards is unacceptable. Following this alarming discovery, I promptly contacted your customer service to file a complaint. I was instructed to submit a formal claim, including photographic evidence of the damage. To my astonishment and extreme disappointment, my claim was subsequently denied. The explanation provided, which was conveyed via email without a direct call to discuss the gravity of the situation, cited a clause in your contract stating that "rodents invading your pod is in our contracts as long if they do not damage your stuff." This response is entirely inadequate and deeply concerning. While the contract may address physical damage, it completely overlooks the critical health implications and the unsanitary conditions under which our personal property was returned. The presence of rodent waste on items intended for daily use, particularly by children, constitutes a severe breach of trust and a failure to provide a safe storage environment. I cannot, in good conscience, recommend PODS to anyone seeking reliable and safe storage solutions. This experience has left me with significant concerns about the hygiene and security of your storage facilities, and I am left wondering what other unseen contaminants might have been present in our container. read more

PODS is a great concept and very convenient for people who want temporary storage for a short period of time. Our realtor recommended that we use PODS while we were preparing our house for sale. This enables you to achieve two goals. One is to de-clutter the house so you can get to critical tasks such as fixing items, painting, new carpet etc. The other is to have a place to store your stuff just before you move. When we did actually move, it was easy for the movers to transfer everything in the POD to their truck. We had excellent customer service from the PODS staff and the experience was a total success. read more

I had a PODS container delivered from California last year, that was located at this location for a short time prior to delivery. Not much to report, other than that delivery was easy to plan (especially if you go online and give them specific instructions). The container was delivered in the time window and was placed in the correct location that I requested. Also, it was picked up in a timely fashion as requested and nothing was damaged or disturbed. I personally think that PODS is the best way to go for storage, period. read more

We had a nearly flawless experience with PODS, moving from Texas to Virginia. Customer service was very helpful and responsive, and everything made it to the destination (including a few months of storage) with no damage. Pick up and drop off were quick and easy. My only complaint is that it was a little difficult obtaining a comprehensive invoice from PODS, which we needed to receive reimbursement from an employer. We did receive it in the end. read more

Initially setting up my POD the guy I spoke to was very nice and helpful. After that I have nothing good to say. They are impossible to get a hold of. There are a lot of hidden fees. When I called to have my POD moved the lady I spoke to was very rude and seemed put out that I was asking them to deliver it long distance. They knew that from the beginning and that is literally your job. Would never use them again! read more

Great service, on time delivery and pick up and there was always a phone call to let me know where container was en route. However, do not, I repeat, DO NOT, use POD's recommended packer, Pack and Load Services Inc - Apple MacBook and key board stolen, and no cooperation to locate them when reported missing. read more

Everything went exactly as promised...drop offs and pick ups on time and courteous, helpful drivers! When our stuff was returned, it was in pristine condition even though it was stored months longer than we had anticipated when we loaded out our house. Loved using PODs and would definitely use them again! read more

UPDATE Pretty baffling response from PODS on here indicating that they have been in contact with me....the contact they have had with me is already included in the rotten experience I described. read more

Great way to move. Super easy for the do-it-yourself mover who doesn't want to drive a big truck or pull a trailer. They help find people to load/unload. My unload helpers were very good. read more