Visit this location at your own risk, especially the drive thru. t any given moment, you may not be…read moreable to deposit cash or checks or withdrawal funds... the things you are supposed to be able to do at the bank!!! Their system is often down. I guess there is an overload of customers that go to this location, but I always seem to have issues with depositing checks at the atms at this particular branch. Sometimes I will use the app, but I prefer the old school way of depositing my checks. Going inside is often a long wait to get to the window, but it probably depends on the day and time as well. Maybe I just always go to this branch at the wrong time. If there was another close by, I'd go to that one instead. Just my personal opinion.

This BOA is the closest one to my home. Because I haven't completely gone virtual with my banking…read moreand began depositing checks via my phone, I still come here to make deposits via the ATM. I have not had any issues, have I come here and a machine was down once or twice, yes, but it's 3 external machines and never have they all been down at the same time. This review will mostly be reflective of my drive-up teller experiences since I have only had to physically go inside the branch and handle business once in the past year. On that one occasion my visit was pretty smooth, my wait time was appropriate and the teller was polite. I have a lot of confidence in the Bank of America brand and this branch is just an extension of their great offerings. I'll continue to patronize this location, give them a shot!

Waiting 45 minutes after making an appointment weeks ago was a joke to me! Upon arrival, there was…read morenowhere to sign in. So, I decided to stand in line to speak with a teller. He left from behind the glass and spoke with someone seated at a desk. Staff walked back and forth a few times but 45 minutes later still no one said a word.

A solid bank experience. I had to go back because they are short staffed but I think we can all…read moreexpect this happening at banking and lending institutions. They were more than satisfactory. 3 stars for a bank! Congratulations Wells Fargo, you are going places.

Excellent service, knowledgeable staff and customer friendly, would definitely recommend this bank…read morefor handling all banking needs

I waiting in line at the drive-up window for 69+ min?!?! There was only 2 cars in line before me…read more I am not sure why it took at long. They are not allowing people inside (perhaps if you have an appointment?). My transaction was pretty quick and seamless, but there is NO apparent reason for customers to have to wait close to an hour when there are 3 teller lanes , 1 ATM lane and 2 walk-up ATMS at this location.

I had to close an account belonging to my dad due to his passing from COVID-19. I read reviews and…read morethey were pretty bad. I was pretty skeptical but gave them a chance. Well long story short, the customer service was exemplary. The guard at the door was very professional and friendly and the personal banker, Janae, was the best. She was very knowledgeable and provided great customer service. Kudos to the group at this branch.

I went to this branch after being given a BEEY hard time at the Mill Run Ctr location (inside Giant…read morefood near Costco). I was in and out in under 5min. All I needed was a bank official to complete a form (supply the routing number and sign/stamp the form that indicating that the routing info (routing number) was accurate). Please keep in mind that the routing number is public information that is publicly available. But, the contact info is what I didn't want to forge. SMH!! Thank you to the folks at the Painters Mill Rd location to taking care of its customers and knowing the meaning of customer service.

I went in to ask about putting an English sterling check in my account. I was told two weeks and…read more$25 processing fee on 11/28. Fine. Called back told information I was given was wrong, it's 8 weeks. Fine. Called after eight weeks, told money was going into my bank but I would be charged another $35. Told them if I had been told that on 11/28 I wouldn't have bothered and I wanted to be reimbursed the $35. Every time I called, some one was on lunch or had a day off. It's still working it's way up the chain of command - for $35!!!! Ridiculous. It's not the money now, it's the principle. I may pull my accounts if this doesn't get resolved soon. Very disappointed and frustrated.

Two stars in Owings Mills. Nice!!…read more There have been some pleasant and helpful M&T employees who work here. However, most are simply overwhelmed. Hopefully they can hire more people who will be fully trained.

This is definitely not a place I'll be banking at. I entered the branch and stood in line for maybe…read more15 minutes only to be told I would need to sign in and have a seat before I was assisted. ...okay As I sign in, a branch representative finishes with a client and instead of assisting me, she informs me her colleague will be with me in one moment and then she left for lunch I suppose. So I sit. And wait. And sit. And wait some more. I then decide to turn on a 15 minute timer on my phone. All I want to do is open an account, I shouldn't be waiting this long. The timer literally went off when I was greeted. I start to set up my account. I'm told I need $25 to start. Cool. I get $25 out of my other bank across the pathway, come back and continue. The lady's computer freezes. Okay... she informs me she has an appointment with another customer and her other colleague will have to assist. Okay... the other colleague is still at lunch so I'll have to wait another ten minutes. NOT OKAY. And I told her such. Anyway, I ended up getting my checking account solely for the reason of the $200 promotion they're doing. I won't be using or keeping my account, especially after this experience, okurt?

Don't go here on a Friday if you can't stand long lines. Parking lot is cramped and too small…read more Armed policeman stands in front of bank during the day (for those yelpers that may cringe around Raunchy crowd).

I will avoid going to this branch in the future. Waiting over 45 minutes to get something notarized…read moreon a Monday morning seems a little excessive to me.

The lady walked in at 4:22 and I've been sitting since 4:00 multiple employees walked past me…read morewithout even acknowledging me. once she decided to do some work she said I couldn't reopen my account because of what time it was. No manager was available something needs to be done

Do Not Bank with them. I repeat Do Not. Not only do they have ridiculous service fees they find…read moreevery little excuse to withhold your money and make it complicated to withdraw money. Customer service gives information that is not accurate. I attempted to close my account 4 times but was somehow hit with ridiculous fees that were pending ( preventing me from being able to close it) each time. Everyone apologizes but of course nothing is honored. If you want to save and maximize your money Pnc is NOT the bank. Go somewhere else where you're money can flourish.

I can't log in because of an error message I get, so I called the bank and they told me that I…read morehaven't used my account and I'm in the inactive status.

I frequent this branch often just to use the ATM. On this day I decided to use the drive thru…read moreteller line. The wait was ridiculously long. There was only one car in front of me and one behind me. 30 min wait and my transaction took every bit of five minutes. I will think twice before I come to this teller drive thru line again. I have contacted management in regards to the wait and have been reassured my concerns would be taken care of.