Let me share my experience with this business--because one star is honestly too generous…read more
It all started when I called to schedule my initial appointment. I asked about a Groupon I had seen, and the owner confirmed she accepted it. When I said I hadn't purchased it yet, she offered to honor the Groupon price if I paid her directly at the appointment. Based on that, I scheduled my visit.
Later, I received a Groupon message offering an additional 20% off, making the total $129. The deal was too good to pass up, so I decided to go ahead and purchase it. To be courteous and avoid any confusion, I reached out via social media to let her know. I received no response.
Then she emailed me a consent form that clearly stated no refunds--something that made me uncomfortable but felt forced to sign in order to keep the appointment.
The day of my appointment finally arrived (I had to travel nearly two hours), and I was excited to finally get help with my hyperpigmentation. Instead, I was greeted coldly and rudely. When I reminded her that I had reached out about the Groupon, she replied in a very stern tone: "Yes, I know. You purchased it after you scheduled. I have everything documented."
I became concerned about how things might play out, so I asked her if I could cancel the Groupon and just pay her directly instead to avoid complications. She told me no--she could not or would not cancel it. This left me with no real option but to proceed with the Groupon.
At that moment, I felt completely uncomfortable--like I was being intimidated for choosing to use the Groupon. There was no smile, no warmth, just attitude. Then she said she would only treat one armpit. Seriously--who books a service for just one armpit? I had an important event coming up, and at that point, I felt pressured to pay an additional $192 on the spot for a separate 3-session package, just to have both sides treated.
At no point did she ever say that purchasing the Groupon would void our original agreement. I felt misled, manipulated, and stuck. The whole experience was incredibly awkward--I even felt like crying. I didn't feel confident she would provide good service after how she treated me.
After the session, she gave me no post-care instructions or recommendations. I had to go online and contact other professionals on Instagram for guidance on how to take care of the treated area.
I was skeptical about returning for my second session, but I still tried. I reached out via social media, email, and phone. She finally responded a full week later, saying she was booked with no availability outside of work hours or on weekends--making it impossible for me to continue.
I feel like she used her position as a small business owner to take advantage of me. She showed no flexibility, no understanding, and no appreciation for a client who was only trying to support her business.
Eventually, I filed a claim with my bank for a partial refund, since I never received the full service. Unfortunately, the claim was denied because she submitted the consent form I had to sign just to be treated at all.
I'm now going through other channels to try to get at least a partial refund, because I paid for multiple sessions and only received one--under distressing circumstances.
Bottom line: I would never recommend this business to anyone. The service was rude, misleading, and unprofessional. Save yourself the stress and go elsewhere.
