We have been using Hoffman since our move to the Salem area 4 years. We love this group! Moving…read moreagain and so sad to leave them. They have addressed all our pets with care while being reasonably priced. Also, no turnover. Which says a lot! We will miss you all!

I used Hoffman's about 6 years ago for my cat. They were great then. My brother recommended I try…read morethem again now that I am back in the area and have a large puppy. They fit us into the schedule right away. The staff was friendly, helpful and professional. The vet and assistant were absolutely wonderful with my puppy and took great care to make him comfortable during the exam. The prices floored me! They were so much lower than other vets in the area. My puppy has it's vet for good!

Dr. Cameron Hughes took the time to find out what the problem was with my little 17 year-old Yorkie…read moremix. She wasn't doing well Dr. Hughes was honest and understood my situation with my little penny.

I am impressed with the entire staff. Had our dog in for an ear infection. This morning the vet…read moretexted to see how things were going and adjusted the medication dose. So happy and relieved they take such a positive approach to their care for animals.

Don't even bother calling for an appointment... their too good to offer anymore help for any other…read morelet's that aren't established! Tried to make an appointment with this place and was cutoff off before being even able to just talk to them about what was going on with my pet. I get the fact that people must love this place, but to not listen nor give at least some kind of recommendation or even an I'm so sorry would've been nice. Almost felt like because they are so busy it warranted her to be rude. I even asked if in the future they might have openings for new pets and she said nope I don't ever seeing that happen. Okay then bye bye Karen and here's a review for ya! I am part of the holistic care movement and this is NOT how you treat people. I feel very upset after that conversation!

I have been taking my dogs to Dr DeMarco since Whole Pet opened. Over the years, all of my dogs…read morehave received EXCEPTIONAL care during every visit. The prices are also very competitive and are a great value when you consider that your pets get a full Western and Eastern examination. Last October, we lost our golden retriever. When we had to make the difficult decision to put him to sleep, the compassion and care shown by everyone at Whole Pet was such a comfort. It was clear that they truly cared about us and our dog. I have also recently taken one of my dogs to see Dr Whitstein for acupuncture and he, too, did an excellent job with my shy girl. You truly cannot get better care for your pets anywhere!

I called twice in one year. Both times the people I spoke to on the phone were professional and…read morekind. However, they are still NOT taking new clients.

Our experience with Oak Hills has been brief but beyond anything we could imagine. My wife and I…read morebrought in our guinea pig, Cooper, who had been losing weight and struggling to eat as usual. Dr. Burright gave us a clear treatment plan along with some tips about what to feed and not to feed him for his diet. She was incredibly accommodating, thorough, and willing to answer my many questions. She and her staff followed up with me every day to check up on Cooper's progress. Unfortunately, our little guinea didn't make it, but we knew we could count on Oak Hills to let him rest in guinea heaven. In our first visit, Dr. Burright assured us that if the time did come, that she would personally supervise Cooper was asleep before he was put down and that he would have company all along. She was very compassionate, as was the rest of her staff. BUT THIS IS WHAT MEANT THE WORLD TO ME... After Cooper was taken into the euthanasia room, Dr. Burright returned to tell us that it was indeed the right and humane decision to let him rest for good. She confirmed all of my suspicions about his progress not being enough to kick his illness and ensured I felt good about what was undoubtedly a very tough decision. Words can't explain just how much that means to hear from a professional, especially at a time of such heartache. Letting your pet go is never easy, but I felt at total peace knowing Dr. Burright and her staff were looking after Cooper until his last seconds. If they hadn't already done the world for him, they also sent us a flower arrangement the next day to express their condolences. We were touched. I can't recommend a veterinary clinic any more than I do Oak Hills, they are First Class.

We, unfortunately, had to have our beloved dog put down last Friday. The staff was absolutely…read morewonderful and SO caring. Our dog was perfect in every way except she was very nervous and hated to be 'messed with'. But everyone there was so gentle and made her so comfortable and it was as gentle and peaceful as we could have ever hoped for. They also have been wonderful to our new kitties! Very grateful that we found this place when we moved to Salem

Over charge and up sale on vaccines. I have a 9 pound…read morerescue dog that is special needs. I had them put on a muzzle for his vaccinations. Just in case because I don't want him to bite anyone. The technician told me he would have my dog put down if he bit him. Absolutely terrible!!!

My collie HATES the vet, but she needed to go. The office was clean and front desk ladies were…read morefreindly. We had wait an hour to get seen by the vet because of another emergency that happened. The vet eventually came in and she was calm and super kind. Our collie didn't seem to mind her until it was time to get her rabies shot. Anyway...long story short...all went well. I highly recommend this place.

Been taking my dog here for a while now. We did his dental, and 2 weeks after he developed a lump…read moreby his anus. He also had one on his back. Due to proximity and possible complications from growth, we decided to remove both lumps. Anal incision healed up no issues. Back took a bit longer, opened slightly, at which time i sent pictures to the vet who said to put neosporin on it. It finally healed. Not a week after that, he started going downhill, lethargic, no interest in food or treats or play, so I took him back. OF COURSE, I see a different vet, who examines him and finds his lymph nodes are inflamed, so wants to take a sample to rule out Lymphoma. Will not even discuss the possibility that his back incision could be infected (she said it would be localized at the site..) They take Joe back, take their sample, bring Joe back to the exam room, where we were left for 1.5 hrs, no water, no check on us, nothing, before the vet came back and said she messed up and needs to repeat the test. Same drill again only when they brought him back to the room the 2nd time he was very stressed and wanted out. After another hour, dog becoming more stressed as am I, I decided we would leave. Went out and said we were leaving and I wanted to pay my bill. After some back and forth they finally closed out my bill and I left only for my dog to explode with diarrhea and start puking in the field right outside.(stress) A vet tech or asst walked out as this was happening and I said thanks a lot he is really sick. she ignored me. Vet called on my home to apologize for being insensitive about a very serious diagnosis and the effect of leaving us in the tiny room for 3 hours. Labs were sent in and came back NOT lymphoma thank goodness..but what happens next is the kicker. I get the results left on a VM from the vet who says call me this week with any questions, I am prescribing antibiotics to fight infection. The next morning, the clinic told me she wouldn't be in until friday. The clinic is texting and emailing saying medication is ready for pick up so I email and ask that it be sent to Walmart in Salem, Ronda says sure we can do that. Not 10 minutes later, she calls and says "We will not release this prescription until the balance is paid on your account" #1 I stopped at the desk Monday before I left in anger to pay. I have also spent over 3k in 1 month here, as well as I have a card on file with them. So my sick dog getting his medication was also not as important as them getting their petty balance which they could've had Monday if there was any competence at the front desk when I left my appointment Monday. The message from this place is LOUD and CLEAR. Your pet (FAMILY MEMBER) does not matter here AT ALL. Please take your pet elsewhere. I filed a complaint with OR board of Vet. Medicine for refusing to release his prescription without payment of the account. Can't do that to an established patient (post surgical, by not quite a month, I might add) Unreal. Needless to say I will be finding a new vet to see him through this.

UPDATE: My wife and I love Dr. Rivers. But since he retired,…read morewe gave the new doctor and staff a few different chances, and it was underwhelming to say the least. They are completely disorganized, and the new Dr didn't seem to bother reading history or charts before appointments. One of the last straws for us was when one of the phone admins called our pet an "it" (they asked, "what's its name?"... As a pet owner, that got under my skin a bit. We have since gone elsewhere in town and are much happier.

Terrible now that Dr. Rivers is gone. My dog almost died because of the wrong diagnosis received by…read more"Dr" Nelson. First she said my dog was gassy and bloated and recommended less food. Next visit they said she had cancer everywhere and needed put down. Well after taking her to real doctors at a different vet they removed a tumor that was benign and she is doing great. You would be better off saving your money instead of flushing it down the toilet with these clowns.

Customer service/office staff is very sweet and helpful! But I don't recommend this as a vet…read moreclinic. We took our puppy there for loose and bloody stools, for which they did a blood test, and did not do a fecal exam. Which is what we preferred and they pushed the bloodwork instead. They prescribed medicine that didn't even work. So we got a second opinion and it ended up being Giardia, and two other parasites. I'd say this vet isn't very thorough, should listen to their clients needs better, and do fecal exams more often. This could have been avoided had they done better.

Our baby boy Wrx (Dog) had blood in his urine. Unfortunately they didn't have appointments until…read morenext week but the front desk said she'd call me as soon as someone canceled. But gave me instructions if they didn't. Dr. Gerros & the front desk called me same day letting me know to come in the next day. Dr. Gerros is very informative & takes his time to make sure your fur baby is okay. Wrx is doing great! An we appreciate the text and calls to check on him! Thank you for taking care of our boy! Highly recommend & fully trust Dr. Gerros & his amazing staff