When my grandmother passed away, handled everything beautifully and honored her wishes. The staff…read morewere extremely friendly, helpful and sympathetic during our family's loss. It may seem insignificant, but their care and thoughtfulness extended beyond their services. I happened to leave my Nalgene water bottle in the visitation room at their funeral home, and I called them to ask about it. The next day, they brought it to the church where the funeral was held. Grateful for their kindness, compassion, competence, and kindness overall.

DO NOT COME HERE. If you care for your loved ones and want to give them a proper funeral, do NOT…read morecome here. My father passed in a horrific accident, my family came here hoping for a service to honor my dad. Instead we were met with extreme incompetence and hateful people. This funeral home cremated all of my father's clothing after telling our family SEVERAL times that no clothing would be burned. With the clothing was a customized leather biker vest that was beyond sentimental not only to my father but our entire family. The pain of losing this vest, essentially the only thing we had left of my dad, has been beyond traumatic. On top of all of this, to add insult to injury they waited multiple days before informing my grieving mother that they had burned the one thing she specifically asked them to make sure she got back. My mother also explained to them that burning leather in Oklahoma is illegal and she asked for an explanation on how this could happen. The owner told her it's not illegal. Which is a blatant lie and accountability has yet to be taken by anyone as to how his vest got burned. When they did call to finally inform my mother, they started the conversation by saying my aunt, my fathers sister, was "rude" to them after they told her they destroyed her deceased brother's belongings. Finally, after days of arguing over the phone about who is going to take responsibility for burning my father's belongings they decided to tell my mom that she would not receive a refund for the service, but that they would try to replace the vest to the best of their ability. After being told the monetary value of the vest, they quickly changed their tune and decided they wanted to refund the service. My mother was given less than half of what the funeral cost and to this day has not received an apology from anyone. If you care about your family members and if you want them to be honored respectfully. DO NOT COME HERE.

I grew up in the funeral industry, and my father's still a funeral director. (In other words, I…read moreknow what I'm talking about here.) Great folks to work with at Vondel Smith -- friendly, conscientious, attentive, and thoroughly professional at all times. High praise? Yes, most assuredly.

We had my Mom's funeral here yesterday. The family prepared a video picture presentation to be…read moreshown at the start of the service. I brought the mp4 file the day before to ensure that it would work with their AV equipment. Initially the picture on their 70" TV was extremely purple but the AV tech said he would fix it. We arrived an hour before the service to ensure that it worked and it did. Once everyone sat down, the AV tech started the presentation (audio but no video) then a second file ran on top of the first file (video with two different soundtracks). This went on for a few minutes until my wife went back to their computer and suggested pulling the flash drive and starting over, which worked. However, the screen was too small for the chapel and the picture was very faded, making it hard to see the presentation. As if that wasn't bad enough, the two recorded hymns during the service started off too soft for approximately 10-15 seconds before the sound was turned up. The only reason I gave Vondel Smith Mortuary a second star was because the funeral director and Christy were friendly and professional.

My beloved baby brother passed last week, I had never planned a funeral before, but as oldest…read moredaughter/oldest granddaughter I am the "famiily manager". All that aside, Kris was a major blessing to my family. He never tried to "upsell" us on anything but expleained the facts and the process in a clear and kind way. I don't tend to write positie reviews of places, but I cannot thank Matthew's Funeral Home and Kris enough making a very difficult time into such a smooth and easy process. He was there every step of the way. My heart cannot express the love I have for Kris and the Matthew's Funeral Home!

Matthews Funeral Home was very professional and supportive in walking us through burying a quite…read moreaged grandparent who was the last of her birth family. They (and the underwriter) were faithful to honor the pre-arranged, conventional burial policy she had purchased 25 years ago. Harley fully explained a few substitutions that were necessitated for specific items that were no longer available after 25 years, and didn't try and upsell the quiet, simple, country burial she wanted into something more elaborate. (We did purchase assistance with a slide show for the memorial service that turned out well). The funeral home also provided a packet of useful information to assist the family in winding down the few loose end that remain. (The pre-arrangement was helpful if there is a known and expected gravesite).

We googled funeral homes in OKC area being that we lived out of state and were planning my mom's…read moreinevitable passing while at Integris Baptist. We decided to visit S&K in the north end of town and so glad we did. The facility was very nice and clean. The girl working the front desk greeted us promptly, and introduced us to Rick Osborn. It was very stressful being my mom lived in Arkansas, was passing in OKC, and was to be buried in California. Rick walked us through all the steps, gave us all our options, and assured everything would be taken care of. I reached out to a funeral home in California to handle everything out there for me, and that turned out to be a huge mistake. I should have asked Rick to handle that for me, but didn't think about that ahead of time. The funeral home I had been working with decided to drop my business 1 week before my mom's body was to be flown out there, 2 weeks before her funeral. I was stressed beyond belief, called Rick, and he had everything planned, finalized, and ready to sign an hour after I told him what had happened. Rick assured me everything was fine, no delays, and no stress needed. Easier said than done. But Rick is a man of his word. The pricing was great as well. He had asked why we didn't want to do everything in Ca when we first met him, and I told him everything in Ca is way more expensive. He was shocked at the price differences and how much he saved us. I am so glad I worked with Rick, he will not let you down. He'll even take your call or text on vacation. Well, he did for me anyways. Thank you Rick for all your help!

We had heard about how good S&K was and how well they treated families, so when we needed them…read moreafter a recent death of a family member, we had high expectations. They didn't disappoint. Brian was helpful and supportive, helping guide us through the many aspects of planning a funeral. I would recommend S&K to anyone needing a friendly and knowledgeable funeral home for their loved ones.

I don't really know how to write a funeral lol. We only did a cremation here. They really were fine…read morewith everything except my mother passed in the middle of the night and I notified Advantage funeral services. They turned around and called my wife at 4:30 in the morning, who was unaware that she had passed so that was disheartening. .

My father purchased a prepaid funeral with this company and I have tried to get help from them for…read moreseveral days. I was informed they do not work weekends. My father paid for 24 hour / 365 days a year availability but they were not able to discuss details with me after 4pm on Friday nor could they speak to me during the weekend bc they were "off". When I finally was able to speak to someone, she kept trying to charge more and more even though the policy was prepaid and I was informed I would have to pay $450 extra to have the funeral on the weekend bc they were "off". As I was constantly reminded, "We do not work weekends." People die on weekends and holidays and I guess these people do not know that. In the end, the funeral director told me I could just go with another funeral home. Nice customer service! In the midst of your sadness, it is the most unpleasant experience to deal with snappy and unsympathetic staff. I highly recommend that you DO NOT use this funeral home. They lack the tact and diplomacy needed in your time of sorrow.

Although it feels a little weird posting about a funeral home as at my age having to cremate my…read morehusband with something I never expected to do. That said Darren took care of everything and the ladies that I met with when picking his remains up with the sweetest ever... thank you so much for making one of the hardest times of my life a little bit easier. I'm grateful

Keith was great to work with during such a hard time for our family. I really appreciate his kind,…read morecaring service and ability to answer all my questions!

My family and I were there for my grandmother's funeral {God Rest Her Soul}!…read moreBoth the place and staff are calm and sweet! The building is like a beautiful mansion (it's even more gorgeous on the inside)! And the staff are very friendly and supportive! They did a fantastic job with the funeral service! My grandmother looked as beautiful as she was at peace (the makeup and her whole look was on another level)! I'm so glad we were able to say goodbye to her in this breathtakingly beautiful process! Thank you, Havenbrook Funeral Home! R. I. P. Babushka

Seemed to rush us so they could let the "other family" in. We being just the mom and dad of our…read moredead son. "We need to get him back in the cooler." FYI our son loved us. We were not estranged from him, but the daughter-in-law was making all the decisions and wouldn't let us stay.

The service provided by Howard Harris was exceptional. Ms Harris was extremely helpful from…read morebeginning to end. Our family member looked beautiful and at peace. Thank you so much .... will definitely contact Ms Harris if the need arise. Would recommend to friends