I was traveling from Florida to New England when I encountered an issue with my dodge ram truck…read more They took the truck in and diagnosed the problem. All parts were in the next day, but they kept putting the repair off. After three days they finally started the work and realized they had the wrong parts. They had not bothered to check two days earlier to see if they had the correct parts. After talking to the service manager both my wife and I were treated with little or no respect. We were basically told that the truck would be ready when it WAS ready and no one should have told us anything about the completion date. I took the truck without having it repaired properly. For the next 1000 miles the truck continued to act up. The managed to charge me $682 for absolutely no satisfaction.

Very friendly, personal service. Done very timely as promised, at the projected and appropriate…read morecost. The initiative was taken to replace a damaged wiper blade that I had not noticed. That extra step to look out for my safety is refreshing and greatly appreciated. A very impressive experience.

We were traveling when our undercarriage cover had begun to fall off and scrape on the interstate…read more We stopped into the dealership and we were greeted by Katrina who still got us a spot in the repair shop even without an appointment and we were quickly back on the road with the part fixed. Thank you so much to their great customer service and their incredible mechanics!

I was recently in Roanoke Rapids, NC running errands when my car dashboard lights ALL came on…read moreflashing red EMERGENCY lights. I quickly stopped the car and called RR Honda dealership about 7 minutes from my location and spoke with Katrina. She was amazing - so kind and professional. I drove the car to the dealership and Katrina worked me in to have Chris run a complete test and quickly identified all 4 cylinders failed multiple tests. Katrina obtained the information and explained to me the cost and that parts would need to be ordered. She knew I was quite anxious about the situation, having to leave my vehicle; she and Anttwan promptly assisted in getting me home and a ride back to the dealership two days later. Katrina was absolutely a delight to work with as were the others. The customer service was top notch! Professionalism #1. I would recommend RR Honda service department to anyone. THANKS HONDA TEAM - YOU GUYS ROCK!!!!! Sherry Broussard

Consumer beware, this dealer tried to over sell me about $1500 of repairs I did not need. I even…read morespoke to the manager and he stated that at this dealership they replace entire assemblies instead of individual parts. I took my 4runner to another dealership (Checkered Flag Toyota in VA Beach), they properly diagnosed the issue and it ended up needing only a neutral safety switch, not the entire shift assembly. I do not recommend this dealership for anything other than basic service.

From the owner: Ourisman Toyota 95 stands out in the automotive market through its unwavering commitment to…read morecustomer satisfaction and community engagement. The dealership offers a unique blend of personalized services, including tailored financing options and a welcoming environment that encourages long-term relationships with customers. Their emphasis on transparency and integrity in every transaction sets a standard that resonates with the local community. Additionally, Ourisman Toyota 95 participates actively in regional initiatives, reinforcing its dedication not just to sales, but to the well-being and growth of the Roanoke Rapids area.

White's Ford in Roanoke Rapids did an outstanding job servicing my Ford F-150. The entire…read moreexperience was professional, efficient, and stress-free. Ashley, the Service Director, deserves special recognition--she is an absolute professional. Her clear communication, strong leadership, and attention to detail were evident throughout the process. The work was completed correctly, on time, and with full transparency. If you are looking for a dealership you can genuinely trust, White's Ford delivers. Highly recommended.

scheduled a service appointment for 6/2/26@ 9am for a 2015 Ford Edge on line. Received confirmation…read morefor a appointment for a 2000 Ford Countour. Called - no phone #, no address, wrong car, all information incorrect or left off. That is the way this started. The only thing I ask for when I do a review is for the person in charge put themselves in my position. SO MR SERVICE MANAGER-- If you worked for me I would fire you immediately for poor job performance. 2.5 stars tells me you are only doing your job half the time. Tell me why when I brought my car in on the second it sat on your lot and never made it in to be serviced!! You agreed to service my car on 6/2/26 at 9am--isn't this a breach of contract? Tell me why I never received a phone call updating me on the situation? Tell me why my car sat on your lot on June 3 until i told you that I would just come and get it--all of the sudden it makes its way into the shop. Tell me MR SERVICE MANAGER how an oil change, tire rotation, engine filter replacement and rear brake job takes 4 days?????? Totally unacceptable. You have no idea what is going on in YOUR service department. Your Adviser for Ford service should have just told me the truth and said they were a day and a half behind--not a BS story about needing my car for an extra day because of it having to go on a diagnostic machine. Her lie is what created this fiasco, her lie also tells me that she knew they were not going to get my car serviced that day. Obviously, accountability is needed somewhere, and it should start with the person in charge. Tell your Ford adviser that the truth is always better-- no matter what!!!! Hire a service manager that leads by example, has higher standards and can offer solutions rather than contribute to the chaos. Just to add here- I am not talking out of my butt- for the last ten years of my employment -I was the GM of a business that did over 20 million dollars a year and had over 100 employees. I know what service is and this was far far lacking in anything even associated with the word. SO, MR SERVICE MANAGER, tell me, how does it feel if this was you??? MR SERVICE MANAGER -- you should have stopped accepting service appointments when your people fell behind (buts that's if you knew about it and were aware of the situation and actually cared), you should have informed them to be upfront with whoever was coming in for service about possible issues. Had things been handled this way - you would have taken care of your people and the customers. Let me finish with, the service that was performed on my car has never before taken more than 1 day. One more thing. This is from someone who works in the service department-- Your Ford service advisor is chronic liar-- this isn't the first time.

Bought a used 2023 Mitsubishi Outlander and when I got home and the entire engine splash guard was…read moredragging with hardly any clips. If it was serviced how did that happen? It also started throwing errors 2 days after I got it. I'm sure they knew it had issues. Won't going gear. Bought as is but will be my last time ever going to Bones Toyota. Within 6 weeks I'm paying 6k in repairs from some type of water damage to wiring harness and TCM, though this supposedly had a clean carfax

This place is awesome! I bought a 2017 Toyota Yaris iA on Wednesday. Mr. Kenneth Turner sold me my…read morenew car. I was not hassled into a car I didn't want or afford. It was a relaxing, pleasant experience. I highly recommend anyone in this area to visit Bone's Toyota. It was one of the best car buying experiences I've ever had.

I contacted Discovery Toyota early on Monday because they had a vehicle I was interested in…read morepurchasing. We have been looking for a safe, reliable and slightly used Tacoma for our son, who is a busy teenager these days. Joel, the salesman, got back to me quickly and answered all of my questions. He was polite and professional and I went there later in the day to see the vehicle. He met me outside with the keys and a dealer plate, and off I went for a quick test drive and inspection. Needless to say, I purchased the vehicle a couple of days later and was very satisfied with the dealership from start to finish. The paperwork was seamless and easy and they gave the vehicle a proper cleaning and interior detailing that I asked for. Just be mindful, there is no haggling on car prices now due to the inventory shortage that every dealership is experiencing. And I did pay a little more than what I wanted but, I purchased a Toyota, which the depreciation is much less than some other brands. Overall, I had a great purchasing experience at this dealership.

Mike and the boys in the service department were extremely helpful and accommodating.read more