Service was great. We had a very tight schedule because we were on a travel tour. They were able…read moreto help us in such short period of time. They also gave us several spoon souvenirs and half bottle champagne. Their watch selection is ginormous!

The Asian girl here is so rude. When I walked in and talked to her. She didn't even look at me when…read moreshe answered my question. Will never recommend this store to anyone.

The best purchase experience one could ask for. Martin and his team are knowledgeable, patient and…read moreextremely courteous. They worked with me over international borders and multiple weeks to get exactly the watch I wanted at the best possible price and checked in to make sure all was well at every step. Strongly recommend.

From the owner: We are a traditional Swiss watch and jewellery shop in Lucerne. Family-owned since 1921, we offer a…read morelarge selection of quality Swiss watches. We stock well-known brands as well as specialities in the lower and medium price range.

The Swiss are known for making dozens (don't quite remember how many) of brands of watches, and…read morethis is a great one stop shop. You get the ultra high ends brands like Rolex, Tag Heuer, and Tissot to more affordable ones like Swatch, Wenger, and Jacques du Manoir. You can also purchase Swiss army knives by Victorinix in more sizes and colors than you can imagine. Free engraving that's done very quickly! I got keychain size ones (with five functions) for only 15 Swiss Francs each. Note that the WHITE ones can only be purchased in Switzerland! The main store has a great showroom, but go across the street to Harry's other location where they have all the watches that have been discounted! I wish I had done my research on the price of some of these watches, because you truly can get a bargain. I bought two Jacques du Manoir watches for 100-130 Swiss Francs (which converted 1.14 to US American Dollars) each at the discounted store not realizing that online the cheapest you can get it for is over 200. Also, you cannot buy this brand directly from outside of Switzerland. This was one of those rare times where I wish the saleswoman had convinced me to buy more! She was friendly, but no-pressure, laidback compared to a salesperson I would encounter in America. I had to ask her questions about the products more than her telling me. Also nearby is Harry's souvenir shop where you can buy cowbells, fridge magnets, and other cute souvenirs. The prices listed included tax. If you purchase 300 Swiss Francs or more (cumulatively at all three Harry's stores), you can get your VAT (sales tax) back and the best part is Harry's does the forms for you!

Quick foreword - below pertains to experience with Sokolov in general, not with this particular…read morelocation. The worst company I've ever known for customer service (or lack of thereof). Received pair of earrings as a gift. One turned out to be defective -broke in half on second wear because was not welded properly. Respectful companies usually give warranty on its product and offer repairs/exchanges for manufacturing defects. Because it was a gift, I had no receipt with information when and where item was purchased. I tried contacting company 3 times via e-mail stated on their website. Politely described issue in detail, but did not receive a single reply. Ended up spending money out of pocket for repair (which was half price of the earring set). Very disappointing quality and "customer service". Not sure how they are still in business if they just don't care about customers and product. I myself work for company producing wearable goods, and we take quality concerns much more seriously.

Beautiful with many one of a kind pieces. Bring your credit card…read more Great customer service

They know their business. Much better than Tiffany's whose clerks know nothing about their…read moreproducts or traditions