We are very pleased with our wonderfully built pool! They did it super quick, super professional, and answered any questions that we had. Everybody that we dealt with during the pool build have been in the pool business for a very long time and all very knowledgeable, and friendly! We would highly recommend this company! read more

Pool Concepts - Pool - Pool & Hot Tub Service Near Me - Helotes, Texas

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Well it has been about 16 years since pool concepts designed and built our pool! No complaints. Of course pumps and assorted equipment has been replaced as expected over time. Finally and gradually our paradise blue look which was done with gray plaster has faded away as expected. I will be looking for Pete O's team to give me a quote to resurface after this summer! read more

Pool Concepts - Looking to restore color to original paradise blue finish from 17 years ago! - Pool & Hot Tub Service Near Me - Helotes, Texas

Amazing professsionals! They really know what they're doing and they were always ready to answer any questions! Thank you Pool Concepts!

Beautifully designed pools and very well built. A family owned business that takes pride in every project and stands behind their work.

I was impressed with the design of our pool but the project execution and communication was very poor. Quality was not what I would have expected and our pool continues to have issues. Would I recommend Pool Concepts or use them if I had it to do over? No read more

Sorry, but my comments are factual. I put in a request on line to be contacted. A week went by, no contact. I then called and spoke with you Marissa and you said you would have someone available to come to my home. Nobody called. I called back again and asked you all to forget the project since it didn't appear there was any effort or interest on your part. I never said I gave your company money. I did say I would never give a company money who has terrible customer service. Plenty of pool companies in San Antonio, yours just isn't a good match for me. read more

Pool Concepts built us a beautiful pool and spa with several water features . We love looking at our pool and spending time in it and we were very impressed with the final stages of buttoning things up and taking care of the small details to make sure we were 100% satisfied. During the time we contracted at the end of 2021 all pricing were soaring and yet we feel like we received a good value from the Pool Concepts Team. read more

Building a pool was a big decision for us however, we have been so happy that we decided to build with Pool Concepts! In the beginning they were so up front with everything from timelines, expectations, and their commitment to making our dreams a reality. We knew when we started the process it was crazy due to COVID. We had to be patient because of supply and demand issues but again we were thankful that it was all discussed up front so when things came up we felt totally prepared. We absolutely love our pool and spa! The design is perfect for our family and our needs. They truly have made our vision and dreams a reality! We get so many compliments on the details and workmanship. They truly have thought of everything to make sure our pool is not only beautiful but safe for our family! We will enjoy it for years to come! THANK YOU Ordaz Family! read more

Pool Concepts - We love our Pool Concepts pool/spa! - Pool & Hot Tub Service Near Me - Helotes, Texas

Pool Concepts was our first ever experience for a major home improvement. The design and sales processes were smooth, and it was easy to connect with their team members. The Superintendent assigned to our project, Alma, was great: responsive, professional, always available and on top of her game making sure all the contractors performed their jobs as expected. Like what has happened across industries there were delays, days and sometimes weeks of no work due to weather and other non-controllable issues but as I said before, communication was always open, and we knew what to expect given the current circumstances and challenges. We are extremely pleased with the pool and our family and friends really like the finished product. I would recommend Pool Concepts when considering options to build a new pool. read more

The pool ended up looking pretty good. The sales people were very helpful when we selected our options. The company has been around for a long time. However, they used contractors that had only done 2 or 3 jobs. Ever. Because of this the bottom of our pool had streaks. When we asked them to fix it, they poured a bunch of acid in the pool to try and even it out. This loosened a bunch of the pebbles which then gummed up our filter and pipes. When we asked them to come take a look at it they had the nerve to say it was our fault for not cleaning the filter. This all happened within the first 2 months. I was surprised to think that we should have been deep cleaning our filter after only 2 months. After we cleaned the filter and got everything running the water was continuously green. Again, they said it was our fault. However, when they came to look at it there was significant damage to the pump and filter due to the large amounts of pebbles that had run through the filter so nothing was working correctly. We opted for the chiller with our heat pump. That never worked and to this day still has not worked. Again, we were told it was our fault for not programming it correctly. WHAT? There are so many more things that I want to say about our interaction with them, but it is making me frustrated to even think about it again. I do not recommend going with this company. I really do hope people read this before making a decision to go with them. read more

What a horrible experience! We were able to pick all of our material with the exception of the flagstone. The flagstone immediately started to chip and they advised us not to seal it. However, every time it rained, it chipped. The chips fell into the pool and stained it. They did not make it right and just outright refused to do so. Pool school was a complete joke. They gave us 20 minutes of school to try and educate us on everything for maintenance. Then they offer one of their guys to maintain it for a hefty price. I would never recommend this company as their workmanship, material and customer service were a complete joke! After seeking other pool companies for consulting, they were amazed at the flagstone that Pool Concepts was using and advised that it was not the correct type. read more

So I would love to give 5 stars but unfortunately I have been building my pool for the last 6 months and we have been sitting at gunite since February. I was initially scared to leave a review since my pool is not completed but I'm frustrated due to the lack of communication with the superintendent Joe. The building process has been great up until now. The plans were done perfectly but here we sit waiting! I was told it would be done by April, then May and here is June! Crazy thing is we started this process in December! I know we have had tons of rain and even snow but it is super frustrating when the subs only come out for half days! I'm really just over it at this point! I'm just over being disappointed every time they say it will be done and no work is completed. read more

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Wanted to give them an opportunity but... With a six figure budget, we contacted PC in early July to start the process for a design and quote. We were told they were very behind due to covid which we understood as we were in no rush. We had already met with 2 other companies prior to PC and were expecting delays due to increase le demand. Jason came out end of July, spoke with us, took measurements and asked questions to better understand our wants - which was great! He told us he was very behind with designs, pulled out folders from his briefcase and said there were about 10 designs ahead of us but it would be about 3 weeks before he could get us a quote. These were his words, not ours. We told him we were ready to pull the trigger but understood and were patient. Fast forward 3 weeks. I emailed for an update and no response. I called the office a week later asking for an update and the lady I spoke with apologized immediately and said she'd text him to reach out to us ASAP. Fast forward ANOTHER 2 weeks and nothing. I did say we were patient and in no rush, right? Keep in mind by this time we've already received 2 other quotes but are at a standstill waiting on PC to make a final decision. I called again today, spoke with the same lady who apologized (again). She said she was going to call him right away and would call me back with an update. Not even two minutes later she calls me back and says Jason is sorry but he says our design won't be ready until sometime in October. OCTOBER!!! He had not even started working on a design. It sure would have been nice to have an honest and realistic expectation up front. It would have been nice for him to just respond! I mentioned if they are this behind I can't imagine how behind they are with starting the pool build. Especially when he told us at the house that though they were behind with designs they could start the work ASAP once we signed a contract. She then mentioned they cannot control their subs and as a matter of fact, some of their subs took a break to go to Mexico to visit with their family. I appreciate the honesty but not what I expected to hear. And the fact that he was evasive and blew us off is extremely disappointing. We also told them PC was recommended by a few neighbors. He didn't even try. That's what's upsetting. If things are this bad on the outside I can't imagine the kind of work being done. Maybe a blessing in disguise? read more

Chris Freeland is an amazing designer! Very creative and showed what we never knew we wanted!!!

Pool Concepts team was very professional from start to finish. They were very accommodating especially when it came to the design in the outer area of the pool. They provided us with different options which were all very good. Anytime we had questions they would respond quickly. Every step of the construction was on schedule. The different teams on every aspect of my pool construction were very professional. We have gotten so many compliments on the pool design and construction. This is why we always recommend Pool Concepts to family and friends. read more

Pool Concepts has given my family and I the pool of our dreams! Well built and beautiful, all while in a pandemic. Its so nice to hear all of the compliments we recv, we couldn't be happier. Thank you! read more

Pool Concepts built our pool three years ago and it has performed superbly. High quality construction and service. Highly recommended!

Pool Concepts was our first pool build. We looked around for many different pool quotes in 2019 - 2020. Pool Concepts impressed me because at that time, March 2020, they were only taking word of mouth referrals. The swimming pool looks great as a final product. The pool cleaning equipment they provided was great. I liked the staff and especially Hadi, he made me laugh! The pool project took from November to March. Any issue i had was addressed. The company was dealing with a surge in pool builds, contractors dealing with cover-19, and limited materials do to supply chain impacts. It took some time, but overall satisfied with everything. read more

Whoa! This company makes a good pool but watch out after you make your final payment. Don't pay it off until they complete the punchout list (final tasks for them). I have never seen a turncoat in my life and took 2 months of my begging for them to complete. Go elsewhere as Pete trains his workers this way. read more

Pool Concepts built our pool last year. The quality is amazing, pool looks beautiful. We had a small issue at the pump, Laura from Pool Concepts jumped on it, had the plumber fix it and she followed up to make sure I was satisfied. This is what customer service is about. Very Happy Customer. read more

First of all, let me say that our experience with Pool Concepts was absolutely fantastic! We did a lot of research on pool companies before we got started and ultimately, wisely chose Pool Concepts. From the very first day when we were getting quotes, Jason came out to our home and and started working on a design, with our budget in mind. I shopped around a bit and never felt nearly as comfortable with others in town. You won't find a nicer, hardworking and wanting to please it's customers, company. Once we finalized the deal and construction started, the entire crew was out to meet with us, introduce themselves, their roles and their contact info. From that point on, Ryan was our project manager and was on site overseeing progress on a very regular basis. Group text messages were sent throughout the entire process as to when crews would finish and the next phase would start. Ryan also went above and beyond standard customer service and made sure that our neighbors were taken care of. We had to remove a large section of fencing that we share with our neighbor and Ryan made sure to coordinate how we could temporarily secure the fence so that their dogs could still roam freely in their backyard during our construction. When it was discovered that the gate the neighbor was going to use didn't work properly, Ryan took it upon himself to go fix their gate so that our construction wouldn't interfere with their day to day lives, or at least as little as possible. Each and every crew that showed up to do their specific job was very courteous, professional and above all, skilled at their trade. This was very evident because they were getting their jobs done in a very timely manner with consistent quality. Ryan and the quality control personnel were here checking the progress at multiple stages of construction and making changes as necessary or having any minor issues found, corrected immediately. Even our neighbors on the street have complemented our choice because of how professional, timely and beautiful the job went. If you're looking for a quality, local family owned company that cares about their customers and builds the highest quality pools for the money, you need look no further than Pool Concepts. Look into the fine print and details of the craftsmanship, you won't find this anywhere else. They also took great care in not disrupting the surrounding yards, neighbors, etc... And that meant a lot to us. The construction is solid, using the larger steel to adhere the concrete. The flagstone is perfectly matched so that it's an even size all around. They even sanded the edges of the flagstone along the edge of the pool so that you don't feel the sharp edges entering and exiting the pool. You won't find this level of quality for the money anywhere else. Having a pool built is a stressful and a time consuming job no matter what. But I can tell you that from the multiple people I talked to that have had this done, our experience was by far the best. Thank you Pool Concepts, our family is enjoying the new pool on a daily basis! read more

Pool Concepts was amazing. I've worked Air Force construction for over 20 years so know the difference. Did a ton of research and received full designs from San Antonio's Big 4 pool contractors. Pool Concepts had the best design, most competitive pricing and an outstanding construction crew that was responsive throughout the entire process. George is an incredible designer that masterfully solved some significant elevation challenges we had and Dre the construction site lead was always on top of it, responded immediately to questions and always followed up. After 2 months of using the pool I have to say from design to construction to using it, everything went flawless. Would recommend Pool Concepts over any other San Antonio pool builder in a second! -Marc read more

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What can I say? I did not want to resort to this bad review, but after 7 months and 24 days our pool is still not completed. They did finally get the pool partially operable a month ago, which we greatly appreciate. However, I have not seen any of Pool Concepts employees or contractors since. Yes, in the beginning COVID set back some of the items needed for pool. However, the real reason of the delays is Pool Concepts took advantage of the onslaught of families wanting a pool this year. Their lack of respect for customer satisfaction and response to calls, text, emails or any other forms of communication was horrendous. Bottom line Pool Concepts did not and does not have enough project managers and contractors for the amount of pool startups they accepted. Magic Word here is "Greedy". Throughout the process the lack of project management was limited to a few times a month or less. I do not blame the project manager he was overextended in the number of pools assigned. I totally blame management for allowing this to happen. Oh yes, I heard good help was hard to find. So, does that mean the customer and quality of work should suffer because of the Greed? Fortunately, I home office and had the ability to monitor the process. Being around construction projects for most of my life I was able to recognize things that went wrong. Yes, I brought attention of items to Jason and project manager and all I heard from Jason was Mr. Smith I assure you we do things much better than other pool companies and you will have a beautiful pool at the end. I'm sorry this is my first pool. I have no idea of how other pool companies build pools. We (my wife and I) chose Pool Concepts not some other pool company. You always hear people say pool companies are the worst. Now I understand why that statement is so true. Oh, watch out for the old bait and switch. The concept drawing is much better than the outcome. (See attached pics). A couple items to note. POA required the outside walls of our pool to match color of house and was noted in our approval letter which pool concepts was aware. Is the pool painted yet? NO! See pic of concept pool and actual pool. Another item the columns are shown in design pic to be wrapped in travertine, but Pool Concepts is denying this and saying contract only says columns are to be topped with travertine. Hmm the old bait and switch. Shown on design pic and cover of proposal but left off construction drawings. How clever. Yes, we were told they would substitute the travertine with another type of stonework. I agreed and said that would be acceptable. This has not been completed yet either. As it stands now, we still have exposed pipes and uncovered trenches, left over deconstruction, trash left by contractors and several other items left unattended. Getting to our pool equipment is treacherous. Pool Concepts excuse, "we are waiting on fire pit to be in stock". Tell me how that impedes the cleanup, the completion of columns and painting the outside walls. Answer to that question lies in the fact Pool Concepts requires full payment before plastering pool. Lookout, please do not accept this in your contract. We were fools to believe Pool Concepts would honor their part of the contract once paid in full. Oh yes, we do owe for the fire pit still. However, it has not been installed yet. One of the magic bowls bases was placed on top of the column was set off center which the last Pool Concept's employees noticed but decided to go forth with placing bowl on base. The water flow barely makes it past the top of column. This is fine with no wind, but the slightest breeze causes water flow to hit top of column and splash outside to pool. Since our house is on top of a hill, we typically always have a breeze. I could go on and on about what went wrong with the construction of our pool and Pool Concepts deficiency in professionalism. Bottom line is, choose your pool company wisely. Pool Concepts does not actually build your pool they only hire multiple contractors. This might be okay if a project manager was onsite daily read more

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WOW!! What a freaking Joke!!! I wouldn't recommend this business to someone I hated. Most unprofessional sales staff I've ever experienced!! Salesman found out we were getting several bids so he refused to give us a bid, because as he put it he "knew he would lose." So he called my wife a name that doesn't need to be repeated on here and hung up. read more

Had an appt for 1pm today and they never showed up!! Guess that's a good thing we found out now. Won't be using them!

We are in the final stages of finishing our new pool with Pool Concepts and we can't be more impressed with our experience. We met with 3 other well known pool companies in San Antonio and ultimately decided to go with Jason and Pool Concepts for 5 reasons: 1) They have impressive knowledge of pools, design and various options without being "pushy." They listened to our needs and came up with a design that was in-line with budget. The 3D software they used to show us our pool design was key in helping us make final layout and design decisions. (No other company we visited used this software.) 2) Their high level of consistent communication from day 1 to now has been textbook. I just got off the phone with my weekly quick call where they asked us to confirm placement of basketball hoop insert and to let us know they will be pouring concrete for decking tomorrow. Anytime we had a question, I would email and I would usually have a live phone call back within an hour. When we couldn't decide on color of plaster, Jason gained a homeowner's permission and took us to actual customer's pools to show us, in person. Talk about good customer service. 3) The professionalism and down to earth qualities of every Pool Concept employee that we have come in contact has been wonderful. I can't say enough good thing about the promptness and follow up of our project manager, Miguel, and all the workers that have been at our house during excavation and laying down the coping and decking. You can tell they all like who they work for, which says a lot. They have been super efficient. We picked out our final pool coping stone on a Wednesday afternoon and they had it there being installed the following morning at 8AM. 4) I like that is a smaller to medium family owned business that was started right here in San Antonio, 20 years ago. 5) I keep meeting more and more people through my children's school and friends that have pools built by Pool Concepts and all the stories are consistent about great experiences and great quality pools, even years later. ** In complete honestness, the first time I called the office I did not get a returned call, however, I understand that it was one of their busiest times of the year. I am just very glad that I gave them that second chance! read more

Pool Concepts was fantastic to work with from start to finish! Jason and the team were always extremely responsive, really listened to our needs and desires, and helped us create a beautiful pool within our desired budget. The project was completed within the time period quoted and stayed within the original financial projection. We couldn't be happier and highly recommend Pool Concepts! read more

They did a great job but did not manage expectations, schedules, and timelines. 30 percent behind schedule, still waiting for material to be returned weeks after the job was completed. And if you want an LED light, please confirm all of their options. We asked to replace ours so we could change the light automatically. They replaced the light and told us to go click the module back and forth in the service area until we get the color we want. Lol. read more

Pool Concepts just built me the pool of my dreams. I can't thank them enough. Now all my friends want to come to my house to swim. Thanks again for the backyard paradise. read more

It was wonderful working with Jason Ordaz. The company is very professional. The Ordaz family has a first class business. It is nice to work with a business that follows up and what they say they will do. Pool Concepts totally met our expectations. We would highly recommend them to anyone that wants to have a pool installed or upgraded. read more

Pool Concepts is an excellent pool builder in San Antonio. They designed and built a custom pool for us with several unique features including a waterfall, flowing pots, and installation of 6 turtle mosaics. Their design capabilities are second to none and they were able to take our desires and turn them into reality. They constructed a pool deck along with a fire pit as an added feature. Their construction quality is exceptional and customer service is superb. We have and will continue to recommend Pool Concepts to our family, friends and anyone else building a pool. read more

Pool Concepts is the best pool contractor in San Antonio! They don't just do the job; they go to great lengths necessary to make the customer happy and satisfied. They built my pool and deck in 2011, and made changes I requested, all the while, teaching and explaining things to me. I grew to trust them completely. Recently when I wanted to extend my patio decking and put in a pool heater, I didn't even take another bid. They completed that job with flying colors, again, working with me when I changed things mid-job. It's gorgeous! Their employees are all professional, and trust-worthy. In particular, I have worked with Dre Flores since 2011 to maintain my pool and equipment. He is a man of great character and represents all of Pool Concepts. I highly recommend Pool Concepts by Pete Ordaz, Inc.! read more