This is not my 1st bad experience at this restaurant. Order online pick up but inside was closed when we got there so had to wait an hour in the drive thru line to get my food. Worker came outside took other individuals online pick up orders in the line but never brought mine out after taking my name. Finally get to the window and they still hadn't made my order so had to wait some more. Get home and my food is completely wrong and looks so gross I can't even eat it. Never going back here again! read more

Popeyes Louisiana Kitchen - Discolored chicken - Fast Food Near Me - Taylor, Michigan

Every single time I go to this place they get at least one part of my order wrong every single time I don't recommend going to this location because you'll be severely disappointed read more

(Wish I could give ZERO stars) This place deserves no stars at all. I placed a mobile order, only to be told they "couldn't find it." When I showed proof, the manager (who was incredibly rude and snotty) reluctantly said she would make it. Fast forward 20 minutes later... still no order. Then she came back and told me again she "doesn't find my order" and flat out refused to make it. So I wasted my time, my money, and was treated horribly in the process. Absolute unprofessionalism from the manager down. If you value your time, money, and basic respect -- go literally anywhere else. read more

We ordered here from the drive thru on a Friday night. The server attending the window almost lost my husband's credit card. We asked for a receipt but never gave us one. I know there's a long line but he needs to be attentive to the customer he is currently serving. Didn't give us any ketchup. Never asked us for anything else we need. read more

Run to any other Popeyes location, like literally you could get to another location by foot and still receive your food faster. Tried to pick up our online order placed at 7:22pm, only to find they locked the lobby. So we were forced to wait in the drive thru line for what will be more than 2 hours and as I say that because we are STILL waiting with no end in sight (9:25pm). It's at a stand still and unfortunately we already paid, their customer service is laughable, as I'm trying figure out how to get a refund because this is wild. Update: We finally made it to the window at 10pm (because we just wanted to see how long it would actually end up taking) and they locked the window, shut off the lights to the lobby and outside and decidedly closed the entire restaurant down without explanation. The workers could be seen in the back just standing there doing nothing. Do not go here! Full stop, you'll waste your time and money. This place is trash and would serve the community better if it were bulldozed. read more

I ordered off the website for their Livonia location. DoorDash was supposed to deliver. The DoorDash driver did not deliver. The food did not answer any calls even for DoorDash DoorDash says they cannot give me my money back because I on Popeyes website and it was up to Popeyes to give me my money back. You can't contact anyone at their headquarters at their headquarters. I called the manager on duty at the store where I purchased it from he just kept yelling you have to go to the app. I don't have an app. I ordered it from your website. Well, I don't know what to tell you then because you didn't order it from my no one is willing to help or give me my money back so now I have no food or money they took my money with one click, and now everyone is refusing to take responsibility. read more

Worst drive thru. Lobby hasn't been open for years. Who ever owns this needs to hire some people.

Ordered my food online at 2 and it wasn't ready at 345 , I walked out. This place isn't worth your time or money.

I went to this Popeye's today at 11:10am. The place was locked up. Nobody visible inside. Drive-thru menu screens were on, but nobody was answering the drive-thru. I guess this Popeyes doesn't need cash...? read more

How do you not have chicken sandwiches at a chicken restaurant? And why do the workers talk to quietly? And why did it take so long to get our food? The workers just don't care here and the food's not great either. read more

This store has the worst service! The worst attitutes! The worst training! No common sense! Because of past experiences at this location, I have literally not been here since well before the pandemic. It was probably 2018 when I last patronized this location because the service has been so terrible. Today, 11/29/2023 (3:36 PM), I decided to try to give them a chance. I was optimistic that after 5 years or more, surely the service has improved. Sadly, that was not the case. I arrived and proceeded to the drive thru window since it was cold out. Besides, I was just there for 2 Spicy Chicken Sandwiches. A straight forward order, nothing complicated or overwhelming. Only one other car in line at the time, which was in front of me. A reasonably quick in&out is what I had my fingers crossed for... but no dice. It took awhile as usual. But I still had hope there would be no issues, again because my order was straight forward, simple... 2 Spicy Chicken Sandwiches. Well, when it was my turn to pull up to the window, I did just that. No one was there. But I patiently waited and eventually an African American female (per my receipt, Host: Drive-thru 60069) showed up on the other side of the turnstile window. She said nothing, proceeded to push out my order bag, then reversed the turnstile back because (I'm assuming) she realized it had not been paid for yet. Then she walked away from the window. She still has not greeted me nor said a word to me. So I place my credit card under the metal coin holder on the turnstile and ensured that it made a "clank" sound to ensure she knew I placed my payment method on the turnstile so that she could initiate the transaction. She did come back, turned the turnstile to retrieve the card, stood at the window and made a motion which appeared that she swiped my card. Then this is where things get weird, she looked at me then stepped away from the window without giving me my card or order bag which was still sitting near the turnstile (I could see it). So I'm yelling out "Hello... Hello... Hello!" When she came back that's when she quickly placed my card and bag in the turnstile to push out to me. But before she did I proceeded to ask "did you just walk away with my card?". She IMMEDIATELY became irate saying "Didn't nobody walk off with your card!" along with many other choice words I will spare you, the reader of this review, from. But let's just say, she was irate about being questioned about walking away from the window with my card and attempting to convince me that she never walked out of my sight with my card. But if you're not in my sight's view that means you walked away. She then, while communicating in a irate tone, now with the microphone off (but I could still hear her), pushes the turnstile out with my bag and card saying something to the affect of "Ain't nobody trying to lose their job over...". I then grabbed my bag and card and said "I'm questioning why you walked away with my card". She continued to yell with the mic off. I then said, "I need my receipt", so she then (while standing at the window, I might add) printed out my receipt (Drive-thru receipt# 684), placed it in the turnstile and pushed it out to me. I grabbed the receipt to review it and ensure it was indeed my receipt, then she said "The receipt is correct! 2 chicken sandwiches". By that time, and I assume due to the commotion she was making, another employee, African American male wearing a plastic apron, walked up to the window next to her. She continued yelling, while he was trying to get her to calm down, so I said to him "I'm just trying to find out why she walked away from the window with my credit card". She then walked away from the window yelling, as he attempted to de-escalate her, and apologized to me several times for her behavior. Needless to say, I will be canceling this card and having another re-issued. read more

Popeyes Louisiana Kitchen - My Receipt... (although the address states the location is in the city of Detroit, it's actually in Taylor) - Fast Food Near Me - Taylor, Michigan

No AC going in this place, trash all over the floor, nobody in the kitchen has hair nets on, mid customer service, low staff, and i found hair in my food the buns were over cooked, the popeyes was dead overall i rate this 0/10 do better! read more

This location seems like it trys to make sure you will not come back. The wait is crazy inside never open only drive thru then after long wait food is cold. Unbelievable. read more

No, I didn't come all the way out here just to visit Popeye's lol :) I was heading to the airport to pickup family member and I had plenty of time before they landed, so stopped by for lunch. The drive-thru was busy and since I had lot of time, opted to dine-in. I walked in and there were around 10 people ahead of me, but thankfully the line did move fast, in all it took 15 minutes - to wait, order and to get my food. Everyone waiting was ordering sandwich and thankfully, they had pre-made the sandwiches already, so it was just matter of packing your order together. Most of popeye's locations got their logistics in order in how to handle the sandwiches... at this location, they kept making them and filling up the baskets every 15 minutes... the location by my place, they are still working out their issues. read more

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I made a order online to come pick it up and i sat in the drive thru for an hour waiting because they locked the doors and when i finally got to the speaker they told me they didnt have my order, I tried to pull up to the window and speak to a manager and was told "we dont have it, you need to leave" didnt even double check or anything. So then i just doordashed it thinling it would go to the location closest to me but no the lady picking up my order was in that line for almost 2 hours and when I finally got my order it was cold and I know it wasn't her fault read more

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The strangest thing with Popeyes, the drive thur line is ALWAYS long and so is the wait. Why does it take so long to box up food? Some days the inside is open, some days it's not. One time they opened an hour late. You get what you get apparently. lol read more

We've ordered from this place twice, and both times had the same problem. I ordered the 12 pc Chicken box, no sides just chicken. Both times the chicken was way overcooked almost to the point of being burnt, it was very dry, and even though we received 12 pieces, we got one leg, two wings, a breast, the rest were thighs. Very disproportionate. I'm surprised they're still in business. read more

This restaurant is trash. You place a online order and you can't even walk in to grab it. The doors are locked and you have to waiting in a drive thru for a hour and half to get your food. Popeye should be close down. read more

Drove miles out of my way, only to wait nearly 20 minutes in drive-thru line, 2 vehicles away from speaker to order; vehicles never moved, so I left. Can't rate the food that I never had the chance to order or eat. Ridiculous! read more

I swear they make each batch by hand or something. Expect to wait 30-40 minutes, no matter what. I wouldn't.

I ordered chicken tenders. She said chicken wings. I said no. Sweet and spicy chicken tenders. I received my order and when I got home I had chicken wings, no straw or plastic ware for the macaroni and cheese. I specifically told her chicken tenders twice and told her no wings. There is always a long line. I called the number and it says it is disconnected or no longer in service. What kind of place are you running? I tried to call to let you know. Probably had too many complaints. I live too far to just run back. There has to be a phone. read more

Wow absolutely horrible food...over cooked and served after it looked like it was under a heat lamp for hours. Service was horrible took 20 minutes to get the food originally. Never eat here again read more

worse place ever. forgot half my order chicken sandwich looked like it was smashed with a hammer. never again will I eat from this god awful hole worse part my bill was over 45 bucks ... read more

Popeyes Louisiana Kitchen - Awful forgot half my food. - Fast Food Near Me - Taylor, Michigan

The inside of store is not open during advertised hours. When you are in a hurry, then you may want to go elsewhere unless you confirm there is not a line at the drive thru. I have ordered and paid on the app a few different times, each time it has been 60-85 minute wait. The speaker at the pickup window sucks so it is hard to understand the person talking. The most recent experience, I told the order speaker I had 2 orders on the app (because I had planned on stopping at 2 different places for food, then saw with the line that I would not make it to the Thai place before they closed, so I ordered more food). When I got to the pickup window, the car in front of me was throwing a fit. A man got out of the car and pounded on the window and flipped off the employees inside. When I spoke to the pickup window, a man gave me 1 of my orders. I said I had 2 separate orders. The man said the car in front of me picked up 1 of my orders. Thr man did not act as if he could help or do anything about that. After not leaving, I showed the employee my phone. More waiting and more waiting. Then he handed me a second order of food. The food was wrong but I got more than what I ordered. I am not going back to this location. read more

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Girl on mic unprofessional laughing and playing with coworkers who should be preparing them orders. Huh used often when taking orders. Does not hand food. Sets it on a shelf and expects customers to help themselves to their order. Rude and completely unprofessional. Do not go here. Food cold too read more

This location does not answer the phone nor Allow indoor seating still. The sign promotitheir blackened chicken sandwich is still on the menu board but they discontinued it two weeks ago. The service has remained turtle-like slow for years and their accuracy of orders is sub par. How the chain survives poor service at this and other locations is unknown The chain also discontinued its Cajun rice sometime. Not worth the trouble to order from this Taylor location read more

DO NOT GO HERE! DO NOT DOOR DASH FROM HERE. They will 100% cancel your oder. Im not sure how this place is still in business. the inside is still not opened.... its 2024 gtfo... 1hour wait time is the quickest i've ever gotten food, and more than likely they'll tell you they don't have it to deter you from ordering. god forbid they have to do any actual work for their paycheck. The staff is rude uneducated weave slappers. this place is TRASH. read more

The service was absolutely terrible. I placed an app order. They did not have the decency to call me to let me know that everything I ordered they did not have. Instead I go to the restaurant to pick up my order. I was supposed to go inside for my order. The store was locked I had to wait in the drive through line that was wrapped around the restaurant. I spent 25 minutes in the line to finally get to the speaker to be told they didn't have what I ordered. Absolutely disappointing!! read more

Waited 45 minutes - finally left. Entire lines of cars came and went. The food is good but I couldn't get any. So sad. read more

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30-40 minutes every time no matter how many people are in front of you i try and have faith it will get better and it never does

We tried this for the fish sandwich we saw advertised on television.We we're told they have no fish! Ordered shrimp and chicken snack,chicken sandwich and drinks,fries. The chicken was old and soggy.The fries were as well. Ordered Diet Coke and was given regular.Ordered sauces and didn't get any. Won't be back. read more

Closes at 11pm. It's 10:15 I just pulled to the speaker and they turned the menu off. Couldn't even say they were closing early.

Finally had the chicken sandwich I'm not seeing what all the arguing and fighting in line when this first came out was about! It's a chicken breast sandwich it was decent but not spectacular or anything. I will say it's a pretty nice size but I think KFC got them beat by far! Drive through service was quick people was friendly my order was correct! read more

Popeyes Louisiana Kitchen - The famous classic chicken sandwich - Fast Food Near Me - Taylor, Michigan

This colorful man was rude!!! It's like someone pissed him off before me and he was taking it out on me!!! He first said they were out of chicken sandwiches and tenders then I guess he expected me to leave but when I tried to order something else he said hurry sweetie WTF???? read more

JUST DON'T BOTHER. After waiting 15 minutes the first time then 25 minutes the second time...I left after 15 minutes to go to another establishment in Redford and another Popeyes location where I was told "we are all out of ghost pepper wings" (Guess what the latest promotion is for? Ghost. Pepper. Wings.) Then after returning to the Taylor location near Walmart and waiting 25 minutes in the drive thru I get up to speaker to place my order and was told there were only doing door dash and online orders for the rest of the night. The one star is given here only to get this review posted. read more

1 went to pick up my order and it took an hour to get it through the drive thru because the inside is always closed, when I got home and opened my order this is what I see! Mold on the bun and a beard hair! Like what! So disgusting! That thing has a whole ecosystem growing, someone could've literally die - there's no way no one saw this in the kitchen. read more

Popeyes Louisiana Kitchen - a hand holding a sandwich - Fast Food Near Me - Taylor, Michigan

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Ordered online to avoid a line... store should be opened. Get to the store and of course like they have been for years now locked up. Now stuck with 14 cars in front of me and can't get a refund. Always bullshit at this location - piss poor management. It's chicken. How difficult can it be. EVERY. SINGLE. TIME. read more

Check your order before leaving the drive thru. Unfortunately some Popeyes locations will give you incorrect food. I've had it happen a few times and nothing is more frustrating especially when you have your taste buds ready. Customer service has an opportunity for improvement but serving correct orders is top priority for this location. read more

If I could give 0 stars I would. My drive thru experience today was a total headache it's like they refused to give me my correct order

Line wrapped around the building Lobby closed. Food wasn't even hot. Take Popeyes off the logo this restaurant is on some bull shit. This was some garbage. I ordered my food online and was in the drive through from 7:30 until 9:40. Worst experience I have ever had. Never will come to this bitch again. Fuck Popeyes. read more