The work was good, the customer service was the worst. Took two prints in for framing and was told they would be ready in four weeks on July 2nd. Called the week before the 2nd and was told they would be closed from the 4th of July through the weekend opening up again on Monday the 8th. I said I would be in on the 3rd to pick them up. We don't live in Port Townsend but have a summer home there and come up on the weekends. When I got there early on the 3rd the prints were not ready. Was told they would try to get them done before closing that day. Stopped by at 5 pm and they weren't ready. Was then told that the assistant would come in on the 5th and do the framing and call me when they were ready. No call, nothing. Stopped by on the 5th and they were closed up. I called again on Monday 8th and was told they aren't open on weekends at all (which is the only days we are up there) and they offered no solution at all on how I was to get these other than me taking a day off of work and driving up. So then I had worked out a deal with my real estate agent whose office is just up the street. I asked if the frame shop could drop them off at the real estate office and I would pick them up that Saturday. Got to their office that Saturday and the prints were there. But my real estate agent had to go and pick them up!! The frame shop couldn't seem to find any time between Monday and Friday to drive the few blocks up the street to take them in so my agent was nice enough to pick them up. Completely unprofessional and lacking in all customer service skills. The prints look great but they were expensive and coupled with the major hassle of just getting them back I would never recommend this place. Lots of frame shops do great work. Find one that knows how to treat customers. This one does not. read more