Needed to book transfers in Bali. Had a call from Bill H…read morewithin an hour of enquiry and all sorted efficiently.

Having never previously written a negative review for any service provider, as a repeat customer of…read morethis company it is extremely disappointing that this has to be my first. The complete lack of understanding and respect that Luxury Escapes has shown it's customers during this crisis is almost beyond belief. Not only are they using this crisis as an excuse not to provide refunds that customers should be entitled to in accordance with their own refund policy, but they are withholding funds from people that have been severely financially impacted, which is, at best, unethical and indecent. While I can appreciate the financial impact this is currently having on Luxury Escapes, this is purportedly a very profitable company that has prospered on the back of the people they are now withholding funds from. Providing a credit or suggesting, and I quote, "Alternatively, you can always gift this package to a friend or family member, as we have the opportunity to amend the name that the booking is under" is extremely insensitive and less than helpful for those that can most likely no longer afford to travel in the near future, let alone "gift" a sizeable amount of money. Maybe a better solution would be to stop holding people to ransom and refund their own money so they can meet their immediate financial obligations. At the end of the day, companies will be judged on how they treat people in times of adversity and there are many other travel providers providing the same offering as Luxury Escapes and I will certainly be taking any future business to these competitors, and suggesting the same to anyone else that will listen, should Luxury Escapes continue to act in this selfish and unconscionable manner.