Zia Elite was the place to be when it opened, but it has been going downhill for almost a year now…read more We don't go there anymore unless it's for a birthday party (which we had last weekend). The floors were wet and the carpet tiles were coming up due to the water that leaked underneath them. The entire building smelled like mildew! It was almost overpowering. The roof had already been leaking for a while. Mold is now growing in spots! All the kids went home with wet socks & wet booties. The ball pit was partially deflating due to the holes in it. The mesh ceiling was torn off with half of it dangling into the ball pit. My child held up a ball and it was so disgusting. Once I noticed how awful the ball pit was, my kids and the other families avoided it for the rest of the party. But seriously? EWW! The inside of the pit needs attention: it's a huge safety concern. There are exposed wires on the ball merry-go-round thing... and it's still open for play. All the jumpy houses were dirty and duct-taped! Zia Elite needs a major facelift.

Lady at the front swiped my card and told me we couldn't take our kids to the toddler area (kids…read moreare 1&2) said we should just let them go in the big area and wouldn't offer a refund when we said we can't stay if there's no safe place to play. Bad customer service is why people don't support local business.

Wow!!! I'm visiting Lubbock for the Birthday Party my niece was having here and I couldn't be more…read moreimpressed by this place. My niece and nephew have been coming here for swim lessons (since toddler age) and gymnastics and my brother and parents have been raving since day one. It's clean, spacious, and the staff and coaches truly could not be more friendly and attentive. This party was for a 4 year old with about 13 children in attendance and their parents, plus family. Scottie and Laney were on it-super helpful with any and everything and were great with the kids. Every adult in attendance commented on their friendly professionalism. I don't have children of my own, but if the love my niece and nephew have for this place says anything, it must be great (I mean, the 4 year old wanted her party here)! If you're in search for a place for lessons for your children or a party place for kids, this was a great deal with the upmost friendly staff.

Took my kid here and was the worst experience I've ever had. The swim program is very…read moreunprofessional. The instructors look overwhelmed and confused while teaching. My kid went from moving his arms to basically doing less than he was doing before. They have him swim while other students swim, when he's not a strong swimmer, which is very dangerous. No one knows what is going on. The swim lessons never start on time or end at the right time. Every time I ask the manager they give me an answer and nothing ever changes . The owner needs to seriously make some changes before they loose more customers.