My freezer was not freezing properly. I called Cook's Refrigeration this afternoon and was greatly…read moresurprised when Wayne answered straight away. He gave me a very reasonable estimate and arrived 10 minutes later. Half an hour later he walked out the door leaving behind a perfectly operating freezer. With minimum cost, way less than I expected. I am so impressed with his professional manner, warm and friendly persona and prompt service. Thumbs up, Wayne

Five star service, received quick response into Newcastle and I am very happy with all work…read morecompleted. Even better no mess was left behind!

Professional service and good value for the high standard of work completed.read more

Believe all the negative feedback they have received…read more Our travertine tiles were purchased in March and had to wait several weeks to receive our purchase. The tiles were delivered on the 31st May, however one of the pallets came damaged and the other pallet was shrink wrapped incorrectly. Many of the tiles arrived damaged, crumble and broken. The truck driver said he was going to pass photos to a team member. I in turn had contacted HS immediately and was told by Alana to count the damaged tiles. I responded within a few days, it took me 2 hours to unpack and count this on my own. No photos and no claims forms were requested at the time. Between the time of our conversation from delivery to the 8 June, it was confirmed that the tiles were picked and ready for dispatch, yet to-date we have not received the replacements which has hindered the completion date of finishing the backyard. I contacted Alana 4 times via email with no response, only to find out on the 2 July (nearly 5 weeks in) when I called HS that she was no longer with the business. Why on earth wouldn't the management team arrange for her email account to be facilitated, thus ensuring clients would continue to be provided with customer service is beyond me! It is not our issue or responsibility that their staff did not follow the correct process when dealing with the damaged and unusable stock we received. It is also not our problem that management had not put anyone in charge of Alana's emails and thus ensuring that clients are provided the customer service care they should be entitled to within a reasonable time. My husband and I have made several calls and sent numerous emails trying to find a remedy of this. We have been lied to. We were told the tiles are with the delivery company. We were told they wouldn't be sent until a bigger delivery to QLD would happen. We were told they would be sent on a smaller truck to a depot in Brisbane for us to pick up from. We were offered to pay for freight (again) to have them sent. But still nothing has been done. We are now over 2months of getting this sorted. We have felt ignored, pushed around and led to run in circles only because this company is refusing to address our situation, which is border line bullying. We are now over 2 months in and still nothing is being resolved and the grass area that the pallet has been sitting on all this time is also destroyed after paying a landscaper for it too, which we should be compensated for. I have been more than patient, extended time and time again to come to a solution but these time frames have been ignored. Bottom line is we are covered by the ACL. We have paid for ours goods in full. Products must be given with no faults or damages otherwise we are entitled to a replacement or refund. We will not lay them until we have received the replacement pallet of tiles. Or, at this point we want a full refund and HS can organise to remove the pallets of damaged tiles off our property. No where in their terms and conditions or claims form does it say that the tiles must be laid for anything to be processed, and we have no intention of going to that expense of hiring a tiler to do so. Also, as it is small area and our tiler will not come to only lay part of it without charging us an additional fee. As a Business Manager my customers' needs come first EVERYTIME. A business should take pride in their customer service and honour promises that have been made whether a team member made an error or not, especially when goods are faulty and damaged. It's a true shame that you obviously do not carry the same work ethic or pride. Regrettably, its customer service that determines whether a customer returns and/or recommend a business to others. I have contacted the ACCC and advised them to investigate HS as there are so many people they are taking advantage of. I look forward to seeing the same "copy and paste'' excuse that they have used for such a long time. What a joke!

Great website and easy to use. The pavers were delivered on time without any problem and really…read moregood quality. Very happy, would recommend and would use again.

WOW!!! By far the very BEST real estate agents Newcastle!!! A++++++++++ From start to finish Mark…read moreKentwell and his team at Prd Newcastle were incredibly professional. I had a specific outcome for the sale of my home and Mark listened to my needs and then ran with it. The sale of my home was incredibly quick and pain free as Mark's team took care of everything. The communication was nothing short of superlative. I speak with business owners daily and I can tell you I have NEVER met a business owner that answers phone calls and emails as promptly as Mark. Mark has clearly spent hours and hours putting himself in the shoes of his clients and has systemised his office to reflect a perfect client experience. Hats off to Mark and his team at Prd Newcastle, I WILL be back! I strongly recommend Prd Newcastle :)

Excellent local painting business in Newcastle NSW. I have a home at Lake Macquarie where Parkers…read morepainted the extension inside and out. Competitively priced and top quality work, Adrian was prompt at taking calls, providing initial quote and stuck to the timeframes estimated which is a bonus. Highly recommended, his got some good ideas when it comes to colour matching too!

After the renovation was finished I need this some painting done inside and outside l requested a…read morequote From 4 different companies before I come across Parker's professional painting Their response was quite quick and prompt Gentleman by the name of Adrian reply to my request. We worked out a time that was best for both of us he was on time. Explain to me what he would need to do roughly how long was going to take and cost . I found him to be quite genuine and caring about his work. I decided to go with Parker's professional painting we worked out a time to start and finish each day they were on time everyday Very caring about my property in the contents. They work was very clean and tidy each day when they left there was nothing left behind the job was done before the job was done before the Finish date I was originally given. I would l recommend parker's professional painting to anyone who needs some work done. I will be using them again in the future

Excellent, would highly recommend. Andrew was on time, professional and did an A+ finish with the…read morepainting. Will use again.

Carpet One was recommended to me by my daughter and son-in-law after they installed carpets to…read moretheir home in 2015. They installed new carpets in my home 15 months ago and I was very pleased with all aspects of my dealings with them. The advice of the salesperson, the price and the service were impeccable. Carpet One installed new carpets to their home in June 2017 on my recommendation with the same result. Extremely satisfied customers

Terry and the team at Newcastle Carpet One were excellent when we had to put new carpet through the…read morewhole house after it was trashed by tenants. I'm not someone who recommends many companies but these guys were quick, friendly and very reasonably priced with the quote. Terry found a good carpet that met our needs & used a quality underlay, which is very important for that nice feel underfoot. The carpet layers were prompt, professional and helpful. They did such a good job. The house was transformed. Highly recommended. Thanks so much. Charlie and Betty (Cardiff, NSW)