This is the Nordstrom Rack across from Twelve Oaks. It's a decent size store. The store was very…read moreneat and tidy. The Nordstrom Racks back home are a bit messier. They had some pretty nice clothing. What I loved most was their huge shoe section. I saw a pair of sneakers that I really wanted, but there was no room in the suitcase. The hubby purchased some soap to use while we were there. They had a lot of bath items and cosmetics.

It's definitely a location where a lot of stuff is out of order and seems just thrown together, but…read moreon some rare occasions, you'll find some great bargains. The service is great and typically smooth sailing, but can be some issues with sale items not ringing up properly. Wish they would rotate out old items and replace them with others more often.

First off I have to say I never have issues at this location. I go in all the time to get presents…read moreand enjoy their under the eye patches! Every time I go in Christine and Caitlin great me and others with a smile. The store is very clean and if they did not have a size I needed for gifts they always had a solution. Highly recommend going here.

I never been in this store before. I picked up the most cutest little elegant purse in here today…read more The service was amazing. I amp so please with my purse.

Don't shop here - If you confirm verbally with the cashier associate that you can return the item,…read morethey will say yes without sharing that it's only for exchange or store credit. Whenever this is the case, retailers always tell you this. Not only do they not say this, they omit this detail when you ask about the policy, making it seem like you can return it and get your money back. After speaking with 2 managers they were both unable to help. Disappointing customer service and very shady policy. Their corporate should be ashamed. Extremely distasteful not to say this when specifically asked about the policy.

My review is primarily for the shoe department, but I like this store a lot overall…read more I had an exchange for an item that is not sold in stores. I anticipated having to return the shoes and buy them again online, but the sales associate swiftly explained that she could do a full exchange and have the correct size sent to me without me having to lift a finger (or charge my card again! Yay) The whole process was done in 3 minutes, and the new shoes are already on their way. I wish the fragrance department carried more brands (le labo, Diptyque, more products from the nue co), but there's also lots to peruse in that section as it is. Friendly and prompt service make this a great shopping experience.

Going downhill fast! Very disappointing trip to Nordstrom yesterday. After purchasing a dress on…read moreclearance from the juniors department, I realized they had left the plastic piece on the dress that can only be removed by the store. The second floor had next to no one available anywhere. I went to the juniors department, where I had purchased the dress, and was met with an associate who was on a personal call, and then very curtly told me that she "could not help" because she was now clocking out after concluding her personal phone call on her cell phone. I had to wait for her to wrap up her personal call before she shared her message of not being able to help with me. She then sent me to the other side of the store and said they were plenty of registers open. Well, not exactly. I did come across a nice associate, who was apparently in training, but she, too could not help me. She left to try to find someone who could help me. Another employee in training explained to me that it was not the employee in training's fault that she couldn't help me. I explained that I understood that and was then met with yet another Nordstrom employee, who appeared confused about my request. He, too, was going to get someone, or he said I could go to Customer Service. I decided to go to Customer Service where I asked if they could remove the plastic piece, and if she could check if there was another size in the dress as the original was slightly too big. While she was explaining to me that it was sold out, she actually opened up a piece of candy in front of me and started eating it. At this point, I said, I just wanted to return the dress altogether. All of this hassle for a one item return. Add to that, the reason I even went back was because they had left the large plastic piece (theft deterrent) on the dress. it was such a lackluster and disappointing visit to the store. I actually prefer Macy's at this point as they have far more help on the floor and they have a better energy in their store. The energy inside of Nordstrom was flat, and no one seemed excited or happy to be performing their job. Very disappointing experience. Based on this experience, I have decided that I am no longer a Nordstrom shopper.

I went inside to look for some boots for my husband. I didn't find anything that he would even…read moreconsider wearing. A lot of camping, workout and outdoor activity clothing. There's also home and random items too. They have swim shorts out on the rack. Seems too soon, given how cold it is outside right now. The shoe aisle in the back left of the store reminded me of what I would see at a store. I didn't see a lot of decent quality boots from when I could tell. I walked further and at least found a whole wall socks. They at least had a smart wool socks and they were on sale for $13 a pair. I was able to buy almost $200 worth of socks for both of us. At least our feet will be warm the rest of the cool cold weather until spring returns. Might be good to swap out socks today, it's bitterly cold outside. The checkout area reminds me of a TJ Maxx or Marshalls. It announces when the cashier is free and their number for their counter.

Compared to other locations I've been to; this one seems to get the bottom of the barrel apparel…read moreand based on shoe size, has terrible inventory. Other locations are significantly better at inventory mgt.

Admittedly, it's been a bit bleak visiting retailers within malls. This visit, though, things are…read morelooking up here at Macys. The store was well-stocked, lots of choices and selection, displays that showed care and pride. Service was friendly and helpful and they had associates within each section. There was a nice feeling browsing and eventually purchasing items. I always have nostalgia shopping here at this location, built in 1977 and this was a Hudson's store. Yes, that magnificence is but a memory. Mall shopping was a destination back then. I would still like to see and feel Macys rise up from some down years. 12 oaks is a beautiful mall and still a wonderful place to visit. I am happy to see Macys rejoining and having renewed energy. If you haven't been lately, I recommend checking out Macys and 12 Oaks!

DO NOT SHOP AT MACYS NOVI FURNITURE STORE!!!! waited 2 months for dining set and the third party…read morecompany is incompetent and rude. Three different occasions they attempted to assemble and did not know their job! One occasion it came damaged.

I'll give it to them, the selection is pretty good although the service is absolutely horrible with…read moresome staff. They're rude and have an attitude with teenagers especially. I've been in there a few times trying to look at their prom selections and every time they don't allow me to go into a dressing room with my friend who's helping me put dresses on (both girls by the way. It's not like we're making out) We got yelled at because my friend was helping me put a dress on. There have been helpful employees there, (I don't know her name but she was blonde with pink stripes in her hair) and everything but I wouldn't recommend going out of your way to shop here.

Don't plan on bringing a male significant other here. When helping my girlfriend shop for her prom…read moredress, i was asked to exit the entrance of the dressing area. This was odd, as i was standing with 3 other men, also waiting for their significant others to show the dress they are trying on. Not sure why I was singled out, and why my gf had to walk through the store just to show me her dress. Very odd situation overall and I refuse to return due to this. Sometimes couples shop together! It's not the 1900's anymore!

New to Novi West Oaks... it's great Lands End has their own storefront!…read more This store has a nice and varied selection; there's a kiosk with catalogs and a computer for ordering. Shipping is free to your home without having a minimum purchase amount! They offer free catalog returns to the store too! I wish there was more selection of men's jeans, flannel/fleece lined pants, women's petite clothing, accessories, and outerwear. I'm hoping in time more will come! Looking forward to shopping here in the future.

Be aware they close early. Just drove a half hour to find they are closed at 7:00, unusually early…read morefor where they are located in Novi. Otherwise it's a great store.

Yeehaw!!!!!!!!!! I finally made it out to the Boot Barn! Hanging out in horse country will…read morecertainly take a city girl and turn her into country! Lol I needed some country gear ASAP...because I have a special concert to attend and I need some boots and wanted to find the perfect pair. If you're new to the boot game, trust me it's a process to find the right pair. I was greeted by an amazing young lady who took the time to show me the ropes. This store is HUGE!!!!! I couldn't believe the selection of boots and clothing. Believe it or not, I found two pair and every cowgirl needs a few pairs....right?!!! Luckily for me these boots were a gift because they most certainly are not cheap, but they sure are cute! Now time to break them in with some line dancing! Hahaa

Boot barn is a pretty decent store with a lot of nice selection of outdoor and western clothing…read more The people that work there were very nice and the young lady who helped me was super helpful although she was just a tiny bit over the top with some of the dialogue and push pushing for the sale. But not so much that it annoyed me. I went in looking for my first quality hat, and she worked very hard to try to find one in the price range that I was looking for in a style that worked for me. Once I made my choice, she was able to shake the hat pretty well to fit what I was looking for. I'll absolutely go back.