Monday, 11-11-2024: After my doctor's appointment nearby, I came here to drop off six Lexmark…read morelaser printer cartridges from work for recycling. I was greeted nicely and given a warm welcome by one of the associates as I entered. After scanning all the packages they took it back and promptly gave me a receipt. This postal annex is really cute and organized. They offer many fun items for sale. On display to the right of the cash register were some mini novelty clocks. I purchased a golf themed clock for my husband for Christmas. I plan on returning and buying two more clocks: an excavator and a medical one. I was given a coupon upon purchase so I saved some money. Although this is some distance from my home I wouldn't hesitate to return here for their novelty items and exceptional customer service.

Every time I go here to mail things staff is always friendly and ready to help me! Location has…read morebeen clean and welcoming ! I recommend this place if you need to mail something !

UPS Stores have become somewhat ubiquitous in SoCal…read more I gather some are independent and individually owned. Here, the location is near the 215 Fwy and is an easy on/off setup. The day I dropped off my return package there was plenty of parking available.

Self service worked fast and efficient. It is worth going through the self serve kiosk. Free of…read morecharge if you are doing Amazon returns. Convenient, fast, and no hassle.

Postal Annex & owner Nisha are an absolute gem for small business owners. We've used them for both…read moreshipping and creating signs for our business, and every experience has been consistently excellent. Their prices are very fair, especially for the level of quality you get. The signs they created for us came out sharp, professional, and exactly on brand. On the shipping side, they're fast, efficient, and always willing to help find the best option instead of just the most expensive one. What really sets Postal Annex apart is Nisha's service. She is kind, patient, detail-oriented, and truly invested in helping her customers. You feel taken care of every time you walk in. Highly recommend Postal Annex for any printing, signage, or shipping needs--great value, great people, great experience.

What a rip off! I never realized that companies are allowed to charge so much more than the face…read morevalue of stamps. I tried to purchase 20 US stamps and 10 international stamps. The total came out to $89! I asked them how much the international stamps were, she said $4.25 each. I said no thank you. As you can see on the photo, I went to the US Post Office and purchased the same exact stamps for $32 total. An international stamp costs $1.70! Save yourself some major money and just go straight to the post office.

Very rude service. A price was clearly marked on an office item and shown. Not only was the price…read morenot honored but the man (Indian descent) was rude by ripping up the package. This man may have only lost a few dollars from this transaction, but lost a potential long term customer. Go elsewhere for your packaging services!!

The service at this place is second to none as you enter you're immediately greeted by the most…read moregenuine people. They make you appreciate good service and always a smooth and easy transaction when I'm there. Highly recommended coming here for all things mail related

I go in here everyday for my business and the gals in here and GREAT!! The store is always clean…read moreand stocked with anything I might need! I usually use the USPS service and UPS service! I just used the Shredding Service the other week, I didn't know you had that option!

I had a terrible experience with this UPS store - I shipped a package that arrived at its…read moredestination torn open and rummaged through and then sloppily retaped - with items missing. I contacted UPS and went through the very detailed process of reporting the problem (that they insist on) - listing contents, submitting photos of the contents and every side of the shipping box - including box number, etc. After all my trouble, they told me I needed to contact the specific store I mailed it from - (didn't take it upon themselves to communicate the problem and pass on all the info and pictures to their UPS store). When I contacted this Murietta/Winchester store, they told me to send the pictures and info. Next in the process, they told me I needed to contact the vendor. I told them, "You are the 'vendor.' This wasn't a package shipped by another company through UPS. It was sent by an individual at your store and stayed within the UPS system throughout the entire process." They said they'd look into it and call me back. No return call, so I called back. They continued to put it off, the one lady went on maternity leave, the next employee said they'd pick up where she left off - many phone calls over many months trying to get some help to pay for the phone that was stolen - or some kind of compensation - and was consistently neglected. I finally let it go - but I have made it a point not to use UPS for my many mailings and shipments since then. I had never had a problem with UPS over my lifetime, but was surprised that when I did, they didn't step up and take responsibility for their mistake. I won't have a problem with them again because I won't use their services voluntarily again. It has cost them (& will continue to cost them) way more than the cost of a (even inexpensive) cell phone worth of business - just from myself and my family. Customer service is not what it used to be - even from long-time companies like UPS. Disappointing.

Last few times I went here they were not as nice. Not rude, just no welcoming and no smiles. I gave…read morethem a few chances to see if they were just having a bad day. Nope. So I go somewhere else now. Too bad. A smile and welcome are so easy. It's honestly mandatory if you are dealing with the public. Oh well. .

BUYER BEWARE!!! I should have read prior Yelps, because I wasn't sure if my experience was an…read morehonest mistake or deliberate. Now I clearly see that it was deliberate. I sent an email PDF attachment, while in their store, to print today, and it didn't go through. So I tried to resend the entire email with the attachment, and it also did not go through. Thania suggested I go outside because their "network isn't great" and allegedly the only way to print was this odd system of going via email. Long story short, I drove home, parked in my driveway, and both items were "sent." Went back to store, asked for the 2-pg PDF print, and so far so good. Then I asked, "How much extra is it to print the one page email?" Thania DID NOT REPLY BUT SENT IT TO THE PRINTER. I got charged 75 cents for the three copies, and "Computer use per hour $2.99" So with tax, it was $3.81 for what should have been 50 cents, without my explicit agreement to print the actual email. I feel so scammed. Its not the money...its the PRINCIPAL...after I paid, I said, "I don't feel like I should be charged for the email because I only asked how much it was; I did not agree to it." Thania and her co worker, who were talking about someone's pregnancy, and babies, said, "Well -- we printed it." So, their attitude is definitely BUYER BEWARE. Eek! I tried to call and speak to the manager Denise Forest, and was told "They aren't in, don't know when they will be, you need to send an email." I can see from the replies to the MANY other 1-star Yelps that I'm not going to get any refund, empathy, or customer service; I'm going to be told again that they conducted the service, so I owe. Honestly, that's just a crappy approach to business and customers. Another painful and expensive lesson learned! If you are smart, steer clear of this place! (I'm also calling Corporate, but since this is locally owned, I'm guessing they won't care.) SMH. EEK. ****GREAT ALTERNATIVE: GO TO THE MURRIETA PUBLIC LIBRARY! **** They only charge $.15 for black-and-white copies, and $.65 for color. You can send an email from home to do it, or use the wireless icon on their website FOR ABSOLUTELY NO EXTRA CHARGE!!! So for me, that would have been 45 cents vs the $3.81 they sadly felt they had to rip me off for. (I get it, they are a business...but come on, no ambushing after the fact. Just advise up front! Geesh!) **Shared with my 3.5k Twitter Followers and 2.9k Bluesky followers, since UPS doesn't care, I have an actual duty to try to warn others to ask the price of UPS services FIRST, which should be told upfront to any customers they actually cared about.**

Fast, easy, efficient. Very clean, inviting and friendly staff. Will always come to this locations…read moremoving forward.

This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time…read moreshe helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager!

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.