Very disorganized overall and frankly disappointing. The entire castle was booked for a wedding and…read moreanother entire event - however, none of this was communicated when we reserved the room. As a result, they only had one tiny terrace that could fit a max of 25-30 people for the entire castle guests. This was a surprise "gift" discovered at check-in when we booked the room 4 MONTHS in advance. No communication whatsoever to guests of the hotel beforehand that probably would have chosen another hotel to avoid the drama and lack of services. The entire day was filled with miscommunication between oh no the terrace is closed, actually it is open, the bar is closed, no it's open, actually it's definitely closed... but you have the lobby, though. Guests were confused and waiting for menus for 30 minutes with no communication from anyone. Some kept asking for a table to eat their food. Strangers sat together in the same seating because there was no room anywhere... They had all their staff focus on the wedding and event and only had one waitress on the terrace for everyone else. So basically, paying hotel guests were left wandering, confused, stuck, and overall with subpar service for a 5-star hotel. When they tried to "offer" something for the inconvenience, there was lots of miscommunication as well between spas, massages, and buffet tickets, but oh yes, we won't charge you NOW, but definitely later. So I guess they think it's ok for us to pay 100 euros per person for a BBQ buffet event as a "sorry for the inconvenience"... We just wanted a normal castle restaurant. It's not a matter of price but a matter of principle. Overall, we've been to many 5 star hotels, and this was definitely the worst experience we've had. You will be paying almost $400 a night for NO. No restaurant, no bar, no full hotel access, no communication, no pretzel at 7:15 pm, no coffee in the room, no library, and no table for eating on the tiny terrace. They kept proposing for us to drive outside the castle even though we booked specifically to be IN the castle. If you are going to prioritize a wedding AND an event because it's more money and close everything, then do us all a favor and mark all the rooms as booked so you don't waste our time. Don't try to be greedy and want everything but offer nothing.

We stayed in the castle and it was absolutely amazing. Service and decor were both wonderful. The…read moregrounds are immaculate.

Very clean hotel with large rooms and comfortable beds in a very nice area off the beat and path…read more Friendly staff! We enjoyed our short stay and the local cafes.

This hotel needs to be remodeled. My bed is dirty, the tv reception sucks and there is no cnn. The…read morecable on the back of the tv is rigged. The shower takes so long to drain that it overflows onto the bathroom floor. Thank goodness for a second drain in the bathroom floor. The shower was not even clean. The room safe is the equivalent of a small lock box with a skeleton key. Breakfast came with , but when I got up to get some toast I returned to find my plate and coffee gone. I guess that was there way of calling me fat. DO NOT stay here unless it is a last resort. Even the wifi sucks. The staff at the front desk are about the only nice thing.

Good location, but that's about it. Room cleanliness and decor could use improvement. You can see…read morethat the owners want to either save on every small thing they offer (read offer cheap or badly working and old amenities) or up charge you for everything (even drinking water).

This is one of my preferred hotels if I am in FFM Area for a business trip. Okay it might be…read morerelated a little bit to the distance to my working place but anyway. The hotel is close, very close to the train station Bad Soden. The train takes you down to Frankfurt City in appr. 30mins. (Unfortunately it doesn't drive every 10min but every 30 or 40 or something). The hotel itself is nothing special. It's located at the main road and one have to admit, if you sleep with windows open, the traffic noise can wake you up in the morning. There is no bar, no free WiFi (except the Telekom Hotspot) but usually hotel WiFis suck anyway. The rooms are not the most modern ones but they are mostly clean, not hospital clean, but okay. Breakfast is also okay, you can have almost everything you are looking for but it is for sure not comparable with a AI hotel breakfast buffet. There is a garage to leave your car overnight for an acceptable price (not free) , which means: no searching for a parking lot. Not to forget about the friendly staff, they are helpful and really friendly, which is also not common in each and every hotel.