Potbelly is always a solid choice when you're craving something quick, comforting, and consistently good. The sandwiches are toasted perfectly, loaded with fresh ingredients, and full of flavor every single time. You really can't go wrong with anything on the menu. The staff is friendly and efficient, even during busy times, and the place is always clean and well-organized. Orders come out fast without feeling rushed, which I really appreciate. Whether you're stopping in for a quick lunch, grabbing dinner on the go, or just craving a warm, satisfying sandwich, Potbelly delivers. Reliable, tasty, and always hits the spot. Definitely recommend! read more

Avoid this location at all cost! Sloppy restaurant and staff. Sandwich preparation was ugly!

Rude staff as usual. Went in to pick up an order and guy in the window acted like he couldnt find it- total attitude, asked if I had a different name. It was the only order there. Thats my last time ordering from this store. Treat your neighbors better! read more

Super recommend this cozy little spot! The staff goes above and beyond to make sure your experience is great! F O O D From the Sandwiches to the soups, to the shakes, to the everythinggg! The food is soooo good you'll be coming back! A T M O S P H E R E The atmosphere is amazing! To the two gentleman always singing and playing their instruments, thank you! Yall make it such a light hearted happy environment to chill in. read more

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Why does this location have so many bad reviews?! The place was clean. The service was great. The food was bomb. I got the italian and I dunno if it was the ingredients or the toasted fresh bread!!?? So so good. Erica was super nice. She definitely made my day. Strawberry milkshake with the cookie!!!! Potbelly heaven today!!! read more

I made an order for a large group and the app ordering system really came in handy so that I could place the order and not worry about it again. I got the Mediterranean and wasn't expecting it to be as spicy as it was. It was barely warm. My sister said hers was cold. It made me feel like they probably made the order as soon as they got it instead of waiting a decent time to ensure it would still be hot when we picked it up. It was okay. Nothing to write home about. read more

There was nothing in my sandwich except meat. No cheese and no vegetables. How am I supposed to eat that? Lol

We placed an order a couple hours in advance for a pick up later. The food was ready on time, but it was all cold. My sandwich tasted like it could have been good had I gotten it an hour before. The ingredients were nice, but the chicken was cold and everything was soggy by the time I got it. I'd give them a second shot, but only if I were dining in. read more

The people working behind the counter were really confused about making sandwiches... they asked me and my dad multiple times what we wanted after we had told them. Maybe they were new? Terrible customer service, i dont think well come back, i was worried they would mess our order up the whole time. The sandwich was better than subway but twice as expensive. The employees are space cadets. read more

This location has not let me down for the past year I have been coming here.. I get the same sandwich (as pictured) The Avo Turkey (skinny) it's always fresh , made very hefty, & always fullfilling.. I love their chip selection (Zapp brand) & for the quality of my sandwich & taste the price is reasonable... This location is always clean , very persistent employees, i never have to wait, & again food is always fresh. I recommended to a friend & she was just as pleased.. read more

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Really sad cause I love potbelly but when I got my delivery order, there was NOTHING on my sandwich except meat and cheese. Very disappointing. read more

I don't know what it is about this place, but anytime I'm near one, I have to come and grab me a warm and toasty sandwich. The service is always fast and friendly. And although I'm not a milkshake person, I get one anyways. They top the milkshake off with them little butter cookies. Yup! It's good read more

Potbelly - Salad Near Me - Richmond, Virginia

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Delicious. 1st time going. Had the Turkey sandwich extra oil & vinegar and the chicken pot pie soup. So good!!! . I'll be going back again to try more things on the menu. read more

Absolutely terrible service and experience. This is what I ordered. A Pizza Melt. They made it all in front of me and I got ZERO meat. Very disappointed. They were also playing rap music the whole time. I basically paid 13 dollars for some cheese and lettuce. The quality was terrible as well. Jersey Mikes is wayyyyy better than this poverty sub chain. You also can't see how much of which toppings they are putting on, so you can't ask for extra or more of a topping. Also, the toppings are so limited. There's barely any options. I'd rather go to subway than here. At least Subway makes their bread fresh, this place takes it straight out of the bag. Terrible. Do not go here if you want a sandwich. Please spend your money elsewhere. read more

Potbelly - Pizza Melt - Salad Near Me - Richmond, Virginia

Ahh-f***ing-mazing!! Great atmosphere, genuinely nice staff and food so good you'll wanna slap your grandma.

I like this place. The food is on the greasy side, but I still eat lunch here from time to time. The parking lot is terrible but at least there is one, I guess. read more

The best salad in the world. This is my go-to place whenever I am in the area. I cannot remember the young lady's name, but she has a PhD in salad making. read more

My new favorite sub shop. Bought two sandwiches on my first visit, one to eat right there and one for a trip the next day. The Turkey and Bacon was amazing. Large slices of turkey with thick, crisp bacon. The bread was by far the best sub roll in the area. I will definitely be a regular and highly recommend to others. read more

I'm sorry to see so many lackluster reviews on here. I live in the neighborhood and frequent this place often. I've have had nothing but great service! One time a worker messed up my order but I feel like I wasn't specific enough as to what to wanted on my sandwich. Was more of a communication error than anything. I definitely recommend the sandwiches and add peppers if you like a kick. They are so good! read more

Potbelly - Salad Near Me - Richmond, Virginia

They have been open for about a month so I wanted to check it out. Inside is clean and nicely setup. Was the only person in line around 2pm on a Thursday. I got a meal that included chips and a drink. I also got a cookie and the total was over 15 dollars. They charged me 70 cents extra for cucumbers which I thought was strange. The cashier struggled to input my order and the manager yelled," I need something sweet to eat" as she walked up next to me to grab a cookie as well. Overall, relatively poor customer service and not a good bang for you buck. I will likely not return. read more

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I got a club and they forgot the bacon. It's the best part. The sandwich had three ingredients. How do you forget one???? If you order to go, check your sandwich before you leave. read more

The food was fresh and the sandwich was a great combination of ingredients. I would definitely recommend and revisit.

The food is always pretty amazing, we usually order online and get a drink with our order. Today I had a rude encounter with an employee, after I was already told I could grab a cup he demanded to look at my receipt and that I pay. Before I could even answer he proceeded to snatch the cup back, speak with an attitude, then ignore me. read more

I gotta say I wasn't too impressed with this location. It might have been walking in and seeing one of the workers sitting on the counter where they put your food, or forgetting that I ordered a shake and looked at me funny as I waited for it. This was my first time at this location, but I have been at multiple others. The sandwich here was the same as the other locations, but I am pretty sure they did not give me the Big size that I ordered. When I got home and opened the sub up, it looked like the regular size. I am going to chalk this up to this being a new location and them just getting started. Hopefully they can be successful in this location and it is a place I will visit again. The lady working this night I went in was very pleasant and friendly and helpful. But overall, it wasn't a very impressive experience. read more

Waited 20 minutes after pick up time to get our food while watching everyone in line get their food first. No apologies or even conversation with was made by the staff. This negative experience makes me rethink ever visiting this franchise again and definitely NOT this location. read more

You order off the sandwich menu expecting all of the ingredients. Maybe the employees aren't trained but my pizza sandwich was missing 2 main ingredients - pepperoni and capicola. It was an extremely lame mushroom and small amount of cut-up meatball sandwich. Of course I didn't realize this until I got back to the office. Their solution when I called? Come back and we'll make you another sandwich or give you a free sandwich card. How convenient. They lost this customer. read more

Got the Pick and Pair Combo. Turkey Club Sandwich (not pictured) & Farmhouse Salad. This is a GREAT DEAL for $8 + Tax!!!! read more

Potbelly - Farmhouse Salad - Salad Near Me - Richmond, Virginia

Get the Shipwreck. Quite possibly one of the best sandwiches ever made. Make sure to get the hot peppers; they have a special blend of them. My sandwich, the Wreck on wheat, slim cut (less bread), original (size) with everything. A toasted deluxe club with Swiss and hot peppers. Caution- they're highly addictive. read more

The impact of the experience! This was my second time to try PotBelly Deli in Scott's Edition. I went by yesterday. I almost thought it was closed because I was the only customer inside and I was getting lunch to go. A very nice girl greeted me and asked what I wanted to order. I ordered the chicken cheddar sandwich. She then tells me the guy next to her would finish the sandwich. So, this guy comes up to the counter and half way greets me. "what you want on it?". He looked sleepy or medicated, could not tell. "I'd like mayo, onions, pickles, tomatoes, and lettuce please". He scratches the request on a notepad. Amazing, Amazing, Amazing, I get home and what do I have? I have a chicken cheddar sandwich with mayo and pickles. REALLY, REALLY? Is it that hard to remember what I requested especially since he wrote it down? During these COVID19 times, one would think that anyone working, especially in the food industry would be johnny on the spot, motivate, and do their best each day to maintain their income and employment. Didn't happen this time. read more

This spot is more than a potbelly. The owner is an amazing guy who takes care of his customers also has a hot dog stand right outside thats open 11 to 3 which is also a great place to grab a bite read more

Ordered sandwich catering box for the office. It was great. Everyone loves the variety. Something for everyone.

Wow! We got the family meal and it was an amazing amount of food for $29.99 but it was also carefully prepared and brought to the car by their awesome staff. They forgot the salad and noticed immediately upon going inside and called and were waiting when I arrived a minute later. Just really good service. I wish I remembered the young man's name that helped me. Chris? Chase? Anyway, he was super nice and went above and beyond. read more

Potbelly - 4 sandwiches, 4 soups, 4 dream bars(subbed for cookies) and giant salad - Salad Near Me - Richmond, Virginia

As luck would have it I forgot my lunch and coworker said how about potbelly. Well my last visit I wasn't so pleased but this one was good. I actually had meat on my sandwich this time that actually resembled a sandwich. I also got a milkshake which was really good read more

The ingredients are top notch and always fresh !! I'm a big sub eater and I love this spot !! I come here regularly on my lunch break it's awesome!! read more

Got a salad but it was confusing how to go about ordering food. Place was empty but parking lot full.

Every time I come to this location my order is wrong, mobile orders and counter orders both. Sometimes it seems like the staff can't hear anything from behind the counter. read more

I'm really surprised by the negative comments here. I came to specifically say how great my experience was (which I never do). This was the most pleasant dining experience I've had in quite some time (which is crazy considering it's a sandwich shop). The inside is bright and warm and has great WiFi which was great to get some work done while I ate. Good was great & the staff has stellar customer service. Overall a great experience, they're doing it right. read more

Just ordered an Italian sub from Potbelly using Uber eats. I ordered it on white and it came on wheat. The meat did not look appetizing at all. I took one bite and threw the sandwich away. Currently trying to get my money back via uber eats. I used to love this sub and this place, but will not reorder. You've lost a loyal customer. read more

Just went in to get a delicious Potbelly sandwich. No one at the counter. Yelled "hello" a couple of times. No service. Waited a couple of minutes, yelled louder a couple more times, nothing. Does anyone even work here? Walked out with nothing and pissed off. read more

Yesterday I was blown away by their customer service when my order was delivered incorrectly. The manager offered to bring my missing sandwich all the way to BonAir to correct. He was courteous and apologetic. I love PotBelly and I had been looking forward to my lunch all week. It as the best sandwich ever and thank you again David! read more