We used Potbelly to cater a business lunch for one of our training classes, and it was a big hit with the group. The food was fresh, well-prepared, and arrived exactly as ordered. The sandwiches were generously sized and provided a great lunch for everyone attending. Judging by the fact that there was nothing left at the end of the meal, the class clearly enjoyed it. The staff was friendly, helpful, and made the ordering process easy from start to finish. We would definitely consider Potbelly again for future catering needs. read more

Consistent quality and service. Clean facilities. Food is good. They add new things. Can find healthy items. read more

My family and I had a disastrous time in Chipotle next door, so we dropped by Potbelly for lunch. Service was quick and our sandwiches were great. The restaurant was clean, too. read more

Cute little place with yummy food and great employees. They were really wonderful finding a way to modify a sandwich for me to make it vegan. My whole family loves going there. read more

Tasty Hot Sándwich. The place was clean and the staff was super nice.... Hopefully they open one close to home..

Went here with my buddy and girlfriend. Pretty good food. I got through half a Mediterranean chicken sandwich before staff discovered an unresponsive homeless man in the bathroom. As a certified first responder, I got some gloves on from the kind, cooperative staff and went in to help the man. He then woke up, assaulted me, and left, but at least he was still alive. Then I finished my sandwich and crushed a chocolate shake. Shit was gas 10/10 read more

I've been eating from Potbelly for a few months now. When I go into the store and chat with the staff, I get a good sandwich. But when I order through an online delivery service, I get an absolutely awful sandwich with 1/3 of the filling, on a stale roll, and they forget side items. The final straw was when I ordered extra ingredients on my sandwich and actually got none of those ingredients. I was home with a cold and really needed some tasty comfort food, and what I got was horrible and they forgot my ordered and paid for sides. This sandwich with paid for extras was $15.00. Not cheap at all. I'm done with this chain. The food is inconsistent and actually expensive. read more

Inconsistent, sometimes barely put any mushrooms in even when I pay extra and sometimes drown it in mayo so I can't eat it then I end up throwing it away See picture and that's after I wiped away as much mayo as possible with a napkin read more

Potbelly - Veggie sandwich - Fast Food Near Me - Ann Arbor, Michigan

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This place is sooo good. They toast the subs perfectly. Flavorful and delicious. I suggest the Turkey Avo add mushroom.

Cheap sandwiches on the smaller side. The new *bigs* options are a misnomer. If you have a big appetite this is not going to make you happy. Tasty but totally standard, we got some to go on our way home from SJM. I had a roast beef, my dad had a wreck combo and James sampled the Italian combo after he got home from work. It was plenty for my dad and I but for James it was strictly a snack. We also indulged in sweets. My dad and I had some chocolate oatmeal bar type cookies which were not stellar but James had an awesome sugar cookie. It was fine but nothing that has us jumping to go back. read more

Great consistant sandwiches. Never too busy so there is no long line to wait in. Reasonable prices to other places and the staff was friendly and welcomed us when we came in! read more

Potbelly - Fast Food Near Me - Ann Arbor, Michigan

Bad (but friendly) service where 3 people were expected to handle a lunch rush of 20-30 people which ended up taking an hour to get through the line and was unable to deliver my friends lunch to them before they had to go to work. They were out of things that they had sold me and i had to wait another 10 minutes for a refund which they didn't even bother actually refunding they just handed me a wad of cash. and there was disgusting fetid puddles of water literally bubbling with something on the food line. TL;DR This place is gross and slow go to either of the other potbelly's if you really want it. read more

I don't usually review things but I came here to say the the staff here is wonderful! I came in with a mobile order about 15 minutes after the store opened, so I wasn't really expecting it to ready right away, but I only had to wait about a minute. Then, when I was leaving I accidentally left my shake behind and the girl at the counter ran out in the rain to make sure I got it before I drove away! The food has always been good here, but for me it was really the staff that was impressive. Will definitely be back! read more

I love Potbellys but today I got unironically the best customer service of my life at around 6pm. I got a bag for the things I was carrying. I wish i had cash to tip read more

Hello. I placed an order Friday for delivery Saturday at 11:30. I received a call from the store around 10:45 telling me that they wouldn't be able to make the delivery. They were short handed. I hadn't received any notification that my order has been cancelled and refunded. A few hours later I called the store and talked to the manager. He was not concerned that I hadn't received a confirmation email letting me know that my order had been canceled and refunded. He then treated me like I was stupid. He told me that it would take a few days for my account to reflect the refund. I already knew that. What also concerned me was that in my bank account the order was no longer pending but had been processed. That is strange. He did email me a photo of the receipt. It had my name but no address, date or time. It did show my order and that each item had been voided. But it didn't show any evidence that my order was canceled. Also since there was no time on the receipt, when was the receipt processed. He also told me in the email that like he said it takes a couple of days for the refund to appear on my account. I fully understood that. What irritated me was the lack of concern that nobody took the time to confirm that the order was canceled and refunded. Both he and the morning manager made excuses that they get short handed and just can't make the delivery of the deferred orders. Their attitude seemed to come across that it was not a big deal. I have worked in food service for over 40 years. If I had demonstrated that attitude with a customer, I would have been reamed out my supervisor. To just casually dismiss my order was unacceptable. She offered to change it to a pickup. There are reasons why people order for delivery. The manager offered to mail me coupons for free sandwiches. But due to transportation and vision issues I am no longer able to drive. My payment was processed by my credit union shortly after I was notified that the order was being canceled. That's concerning. Sunday morning I received an email stating that I was going to be given a refund. 24 hours AFTER my order was canceled. Very suspicious. When the morning manager told me that she tried to contact Door Dash to see if they could do the delivery. She said that Door Dash told her I was out of their delivery area. When I contacted Door Dash they told me no such conversation ever took place. They had on file every order I had ever placed with them. Very disturbing read more

Was in Michigan for a quick weekend trip, after a cold wet morning and hot steamy afternoon. This hit the spot! Delicious options, followed through with a warm crispy crunch of toasted bread. Just the right amount of melted cheese and meat to make your tastebuds happy! read more

Potbelly - Yummmm!! - Fast Food Near Me - Ann Arbor, Michigan

I love potbelly, I have been a fan for years now. My go to order is the tuna salad on white with lettuce, onion, and mayo. My only complaint is that they put ALL of the meat on the bottom half of the sand which. I'm either getting a huge bite of tuna, or a huge bite of just lettuce and onion. It is NEVER mixed up. I haven't came here in awhile but it happened today and I wasn't pleased. I will continue to eat here because I love it, but I really wish they put meat on the entire half of the sandwhich instead of one. read more

Potbelly's is a great place to purchase a tasty, inexpensive lunch. Most of their sandwich selections are run through a heater/grill before condiments and toppings are added. Heating the ingredients seems to bring out their flavor. The sandwiches are not overloaded with meat, which is all right because that means fewer calories and lower prices. Other businesses charge much more for the same amount of meat. My favorite is the Italian sandwich. I was disappointed in the pizza sandwich. Their soups are good, although overpriced for the amount that is served. The bowls might look like they contain a decent serving, but they actually have a false bottom that is a half inch or so less than it looks to be. read more

Pretty darn delicious! It was the perfect size for a pretty filling lunch. I went with the chicken and cheddar cheese and the chicken itself was juicy, big thick slices of chicken - not strips or big chunks. The cheddar cheese was plentiful and it was nice, hot, and crispy. Topped with a ton of fresh veggies and some tangy mustard, it was the cats pajamas! Service was friendly and upbeat, despite it being super busy and probably stressful. read more

Update: I just went again recently, and they have "skinnys" now as a slightly cheaper, less bread & meat option, so if you're in the mood for a smaller sandwich to further justify a good shake, get a skinny hammie! read more

I used to love Potbelly, however over time their sandwiches have gotten smaller & smaller. Then today I decide to give them another shot. I order my usual original chicken salad with avocado, lettuce, etc. I get back to work and open the sandwich to add salt & pepper - NO CHICKEN SALAD on the sandwich, just avocado lettuce onion & mayo. How the heck do you forget to add the main ingredient of the sandwich??!!!! I'm getting a refund tonight and I'm done - Which Wich is way better and you get more for your money. If you still decide to patronize Potbelly's, be sure to check that they added the actual main ingredient to your sub. read more

I witnessed something here 2 months ago that I can't get out of my head. A gentleman was in line ahead of me. His sandwich was made. Instead of cashing him out, he was left to stand at the register while the attendant stayed at the oven to make my sandwich. He stood there so long I felt uncomfortable for him. Finally, he spoke up and asked if he could be checked out. He was told "no" because my sandwich was being made and that's how they do things. I don't want to dictate the entire confrontation that happened then, but it should be known he had every right to be upset. It wasn't just the worst customer service I've seen in years, it wasn't just the worst human behavior I've seen in years... It was like the employees (AND the manager that was called over) did not care about him at all as a human being. He was being reasonable in requesting better service and the manager said "you don't have to eat here, leave if you want". The lack of empathy, engagement, and social skills was disturbing. When he left, I observed no emotional ramification from the staff whatsoever. After a few minutes a girl looked up from sweeping the floor and said "I think he was just having a bad day". In their minds they forgave him for his behavior... which was completely justified by their poor behavior. They then just went on with their duties. WHAT IS GOING ON WITH THE WORLD?! Are we raising a generation of robots? I'm not even a Boomer. And I don't want to make this a generational thing. But it's the only way my brain can rationalize that DISTURBING exchange. We're probably doomed. read more

The sandwiches are as good as at any Potbelly. The place never seems busy. It's actually kind of depressing. And to make matters worse, the employees are never very friendly. But the sandwiches keep me coming back for more. The mushroom melt is surprisingly good even if you're not vegetarian. Oh and they also sell Orangina which is an orange soda with pulp which is definitely something worth trying if you haven't yet. read more

Good food and friendly staff, but the place was DEAD (which I found really strange considering it was dinner time)! The location of this restaurant isn't ideal. read more

I called at like 10 min to close to have a sandwich made, and the woman working there was really nice. I also had forgotten how cheap potbelly is. I was super pleased with the experience read more

Great Potbelly. Typically good service and it's in a good location.

Great sandwiches and they are always very fast. They will work with you on any special requests which I always appreciate. The parking is a bit annoying, as the spots are made for compact cars. The plaza is easy enough to get into, but a pain to get out of if you need to get back on Washtenaw going east. read more

Good sandwich. Would come back. Out side table and chairs needed a good wipe down.

I went here for the first time today, and was very pleased with my sandwiches. Honestly I went because of a buy 1, get 1 free coupon for national sandwich day, and I'm glad I did. I got the turkey club minus bacon (yes, I'm weird) and a pastrami with cheddar, mayo, lettuce, tomato and pickle. The turkey sandwich is probably the best sandwich shop sandwich I've ever had. It has a slightly smoky taste (ala the way burger king smells) that was SO good. The portion wasn't huge but I don't eat a lot, so about half was enough for me. But they do have "bigs" sandwiches for those who want more. I had a bite of the pastrami and it was good as well. The meat isn't fatty at all and it had that same smoky flavor as the turkey. I also got a mixed berry shake. I think they accidentally make it with frozen yogurt instead, which is ok but a little too tangy for me. I do, however, wish that they'd have a smaller version of the shake because it's too much for me. I will definitely come here again. read more