This location has a very nice outdoor area. In the summer and fall evenings, it's nice to eat outdoors. Tables are clean and umbrellas are open. Staff is so customer friendly. Lots of people do mobile orders. Even if we have to order in person, the wait in line is short. Let's talk about the sandwiches! Hands down, my favorite hot sandwich. It's so neatly put together. I can't stand it when my condiments fall out of my sandwich and that is NOT the case here. I can eat my entire hot sandwich and nothing falls out. read more

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The subs themselves are pretty good, the interior is clean, and they have a nice outdoor patio. The service is what's lacking. I purchased two subs, two drinks, and a cookie. The subs and drinks were good per usual, but the cookie was almost completely raw inside. It was wet and falling apart. I took it back inside and they offered a replacement. I opened up the second cookie and it was also raw. A little less raw (more baked), but still wet and raw inside. I initially wanted to ask for a refund, but the worker informed me "that's just how they are now". Not sure what store would willingly sell raw cookies, but that's not normal. Other than their cookies, it's not a bad place for a sub. read more

Potbelly - Second cookie still raw - Sandwiches Near Me - Ashburn, Virginia

I eat at Potbelly in Arlington every single week and Italian is the only thing I ever order. I had an Uber Eats coupon, so I decided to order a few Italians tonight for delivery. For ~$18 sandwiches (biggie price on Uber), they should be something you can hardly finish yourself in one sitting, and generally that is true. However, at this location, you will get regular sized bread for biggie orders, and you will also get barely any meat. I couldn't believe the 0.2mm thickness of the meat and cheese in this sandwich. Literally scamming, thinning portions, and ripping people off at this point. I'll never be back to this location again. read more

Potbelly - Magic card for size comparison. - Sandwiches Near Me - Ashburn, Virginia

Ordered thin cut sub. The bread fell apart when I got home. Ordered bowl of vegetable soup.i got macaroni and cheese mush. The noodles so over cooked it was inedible.then no lemons for the ice tea. This disaster was the Herndon location. read more

I like the food, but the prices are rather high. To be fair inflation is causing increases everywhere. This is better than Subway. The Works sandwich combo "works" for me. It's got a little bit of everything. The chips and Orange Crush soda are decent enough. Plus note great employees. Very friendly staff here. You will feel welcome to be at this location. Comfortable seats. High marks on cleanliness. This works if in a hurry. Due to work and life circumstances, a quite common occurrence. read more

I do not recommend ordering from this location. Last 2 orders has had issues, last order i had ordered a BLT, might as well called it FLT for fat, lettuce and tomato. There was no bacon just strips of fat, really ? This order, forgot my drink, yeah it's just a drink but clearly there is no attention to details when it comes to orders. read more

Great place to get a quick bites, their subs always tastes good, very friendly and courteous staffs.

ASHBURN, VA 12/30/18 DINNER +Great customer service! All staff members were nice and made sure our meal was right. +This location has a Coca-Cola Freestyle fountain soda machine. +Loyalty rewards program with cool 'underground' menu items. +The Wreck was made well. +The hot peppers are bomb diggity. -The Turducken was pretty messed up. All the meat was on one half of the bread; see the picture, below. -The Freestyle fountain soda machine had very limited selections. More than 75% of the options were greyed out and unavailable. read more

Potbelly - Sandwiches Near Me - Ashburn, Virginia

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Normally pretty quiet in here, which I love, with some nice ambient noise. Food's great. I've got nothing to complain about. It might be nice if the sign was a little easier to read if you have impaired vision. Maybe have some laminated copies by the line? Just a thought. read more

How hard can it be to follow the instructions of how I want my subs made, ESPECIALLY when they write down all of the ingredients themselves????? Yes, COVID-19 has made things difficult for all of us, but when we are trying to support our local restaurants, you'd think they would do their best to get the order correct. Such a big disappointment at this Potbelly location. read more

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I was in Ashburn with my boss for work. After visiting a customer we left and pulled into this plaza that hosts a few eateries and a Starbucks. I was instructed to fetch some coffee while he was on a conference call. Yes I was the lackey, note he signs the paychecks. I head on into Starbucks and get a few coffees and head back to the truck. After a few minutes of listening to this incredibly boring conference call, he mutes the line and tells me to get out and get lunch. I looked around and noticed a Potbelly, and a couple others. I ask if he is coming or wants me to bring him something. He declines as "eating makes me tired". Dining alone it is. I quickly checked online to see what they offered and decided that it could be a good stop for lunch. I knew I'd get a salad since I eat a salad for lunch almost every day of my life and I liked that they posted that their grilled chicken is all natural, hormone and anti-biotic free. I went with a Mediterranean salad that had feta cheese, artichokes, roasted red peppers, cucumbers, diced red onion, hummus and Italian seasoning on a bed of romaine, iceberg and spinach. I picked the no-fat vinaigrette to go with my salad, but ended up using none of it since, one it didn't taste good, and two with all the other toppings it wasn't needed. I have never eaten at a Potbelly's and was pleasantly surprised I could get natural and nutritional food without spending a ton of money, not to mention my meal came to around 400 calories, not bad for fast food. Also, I believe it was less than $10.00 including a bottle of water. The salad tasted pretty good. Not great but definitely good for an eatery such as this. I prefer to eat at independent eateries, especially when I am on the road, but in a pinch this worked out well. read more

Potbelly - Mediterranean salad - Sandwiches Near Me - Ashburn, Virginia

Potbelly is a staple! Chef Chalant always looks forward to getting the chicken club with virtually every single vegetable possible and the added mushrooms is worth it! Definitely a go to for a quick and easy meal on the go! read more

If you like hot toasted sandwiches and need to grab a quick bite to eat, this place is fine. They are not the best sandwiches I've ever had, but I do like them better than Subway and most other sandwich fast-food chains. I do prefer sandwiches from smaller, non-chain delis, but this Potbelly's is pretty good - the sandwiches are filling and it's nice that you can customize sandwiches and there's a good amount of variety. I got the turkey club sandwich and it was tasty - there wasn't that much meat inside the sandwich though; it was a little skimpy on both the turkey and the bacon. There was a lot of lettuce and mayo in my sandwich and the whole thing was toasted and hot, which was nice, but in general, much less meat than other sandwich places. If you download the Potbelly app, you can pay through there, and you can also get rewards. If you get the app for the first time, you can get a free cookie. I got the sugar cookie which was pretty good but very buttery/oily, and a tad bit sweet. It was huge, and definitely could be shared between two people. The service here was just okay - the guy taking the initial order was nice, the person doing the condiments seemed like she was having a bad day and scowled at me when I asked for avocado to be added to my sandwich, and the cashier was friendly and helpful when I was fumbling with the app. Overall, if you want a quick bite to eat, this Potbelly will be fine but I wouldn't go out of my way to eat here or expect a gourmet sandwich. read more

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The food has always been pretty good. What is not good is the service provided by Mike at this location. An order was unable to be picked up due to a car accident. When Mike was advised of this after the customer contacted the store. The customer(me) was told "it's on you to pick up your food" as a general rule, that's a given and understood. However, when there are extenuating circumstances there should be understanding. read more

We were excited check out Potbelly yesterday to redeem the bogo deal with their new application. We came in around 8:40pm to grab a togo order. Immediately as we walked in, one of the guys there made a huge fuss about having to stay longer because he wanted to leave. He had a poor attitude throughout the whole process. We understood he wanted to get out but the store didn't close until 9:00pm. He made comments like "I am going to quit today", "I have to wake up at 4:00am tomorrow and need to get the f**k out of here". As we were getting rung up, he said "F**k, this is going to be a long night. Oh, did I say that out loud?". This made my wife very uncomfortable and frustrated me. Some advice to the gentlemen that was in such a poor mood, if you are going to complain about having to actually work until the place closes, I suggest you find another line of work. To the management of this place, you may want to look at different hiring requirements. Will probably be my last time coming to this specific establishment even though I am a huge fan of their milk shakes. read more

This location is fast and awesome. Asked for big wreck salad (no longer menu item) and they put it together. Best salad I've had in a while. Will definitely be returning. read more

My favorite potbelly's always, with the service being consistently good even when it's busy. I like that they have hand sanitizer in the front of the line and they have recently made their menu digital. The TKY is my go to but a variety of their subs are good (pizza sub!) Don't miss out on their soups or their baked goods, all their cookies are to die for! read more

Minus 4 stars for hair in the food. Plus 3 stars for quickly replacing it and the free drink! Despite the hair in the food, the service was great. read more

Potbelly - Minus 4 stars for hair in the food. +3 stars for a quick replacement and free drink! - Sandwiches Near Me - Ashburn, Virginia

I have been there twice so fare and it's been fantastic, the food is great, the service is fantastic and the staff is very friendly

This is only the second time I have been here. The staff were nice and the food came out very quickly. For dinner, I had a turkey breast combo. I added a few things to the sandwich and it ended up being so good. I wanna come back and try some the other sandwiches because they look very good as well. One of the best sandwich shops in Ashburn. read more

Potbelly - Turkey Breast Sandwich - Sandwiches Near Me - Ashburn, Virginia

I've been here numerous times for sandwiches (Wreck on wheat with an Oreo shake, please!) and we all know how great Potbelly's sandwiches are, but this past week I had my first ever salad based on the feedback from the lady manning the counter. It was pretty darn satisfying! For about $5.50, you can get fresh greens, optional cheese (I opted for provolone), optional dried cranberries, and meat or veggies. The chicken salad was pretty decent, and their vinaigrette was pretty light, served in a little container on the side. My fellow EMT got a sandwich and shared her chocolate chip cookie with me. I don't know what they do with their cookies, but it's perfect for me. I never understood people who liked crunchy cookies. I like mine a little crisped, but with gooey chocolate chips and just soft enough that you can bend it with little force, but not too soft to the point where it droops as you're holding it. I know - it's a lot to ask for from a fast food joint, but magically Potbelly pulls it off. Every single time. Yum. Good to know that in addition to great sandwiches, awesome creamy shakes, and to-die-for chocolate chip cookies... Potbelly serves edible, affordable salads! read more

Potbelly is a little casual soup, salad and sandwich spot where you order at a counter and pay. They also have smoothies, milkshakes, cookies and ice cream cookie sandwiches. Okay, so I visited here on our spirit night for our school. I wish I had great things to say, but I just don't. I got there early because I know that it gets crowded on spirit nights. So here are my frustrations. Frustration #1: There really isn't a children's menu. Yes, they can make a peanut butter or grilled cheese (not listed on menu) or they can order off the skinny menu. So I ended up paying $7-$8 for my kids to eat a sandwich, chips and drink...which I feel is more expensive than most places for my kids (ages 5 and 6) to eat. Frustration #2: So ingredients aren't listed on the menu for salads. I ordered the Wreck Salad which I swear I ordered before at another location, but when I opened my salad there was egg in it. I don't eat eggs...ugh...so I decide I will take it home and my husband can eat it. So then I go to try to order another salad and the kid they have taking orders doesn't know what is in each of the salads. What employee doesn't know their menu? Especially one taking orders??? I am frustrated at this point and I sit back down. I finally go back up to get milkshakes for the kids and decide to try to order a salad as the manager is now taking orders next to the high school aged kid taking orders. I ask him what is in one of the salads. He lists everything really fast. I decide to order it and either he didn't say it had cheese in it or I didn't hear it and I end. Frustration #3: Manager was very snippy. Between acting like I was crazy to want to know what was in the salad I was ordering. To getting mad when I asked if it had certain ingredients in it...Plus getting snippy with telling me I needed to order milkshakes at the beginning of the line verses the end (which was opposite from what I did at the other location). It was just not the way I want to be spoken to or treated as a customer. Maybe the manager was stressed because it was a spirt night, but it really wasn't that busy yet and I guarantee that the lunch crowd is much busier there. My kids were wild, hitting each other with the balloons that were on the ground for our spirit night while I had to go order another salad and ended up playing with the trash can. GROSS. At this point I have to take my kids home if they wanted to make it home without me losing my lid in the middle of the restaurant. Needless to stay I left at this point hungry without eating and frustrated as I stood in that line again to order a second salad which I didn't get to eat. I have only been to one other Potbelly location which I really liked. Menu ingredients and kids menu were listed at that one, but then again it has been a few years since I have been to a Potbelly so not sure if things have changed corporately or if it is just a franchise issue where they don't list menu ingredients or kids food items. I certainly have no desire to go back to a Potbelly anytime soon....especially this location. read more

I had never heard of Potbelly before moving to the west coast and after 4 years living here I finally tried them. I put it off because my husband kept telling me he didn't like Potbelly so I figured they were gross. But a friend had a fundraiser here so I figured it was time to try them. I must say I was pleased! Only 4 years into marriage and I forget that just because my husband doesn't like something doesn't mean I won't like it! I'd say Potbelly is comparable to Jimmy John's or Firehouse. They are warm subs and my turkey BLT tasted great. I mean it's not like the most amazing thing I've ever tasted but for a sandwich shop they get 4 stars. If you like sandwiches, you'll like Potbelly! read more

I just placed a door dash order and paid $70 at the location in Ashburn. There wasn't an option to add walnuts and cranberries to my salad so I called the store and the store MANAGER, I repeat, the store MANAGER said that I had to find a way to pay for these extra items next time because It's 90 cents a piece. Are you kidding me??? I just spent 70 dollars at your store and you are tripping over 1.80?? I usually order from the one in Sterling. They are more customer friendly and they know how to speak to their customers! I understand Mr so called manager that this is a business but you just lost this customer and hopefully others will read this review and follow! Worse customer service ever! Mr. Manager, shame on you! You better be lucky I'm not mentioning your name!! Unsatisfied ex-customer! read more

I wasn't sure what I felt like for lunch today since I've been way under the weather, and using the Potbelly app to order was perfect!! I used the app once before and it was glitchy, luckily this time I was able to order flawlessly, and even had an option for extra lettuce and onions on my flats sammich. I ordered, left my house a few minutes after, and when I got there it was ready for pick up. I was so happy I didn't have to tell anyone my order and repeat it since I have no voice at the moment, AND it was already paid for through my gift card linked on the app. It was perfect. Thanks Potbelly for bringing slight joy to rough day! read more

Went to Potbelly Ashburn to meet with a friend for lunch. Ordered my usual Turkey and Cheese. Small issue with sandwich but no big deal, problem may have been ME (gasp). Sandwich was great! Had ongoing problems with their app but this one went through fine. Figured out they had WiFi there at the store, too. :-) So, they sent me a random evaluation email that I responded to. Most of the time I get these evaluations from other companies nothing e v e r happens or changes. This time was different. A member of management actually called me to clarify the issue and offered to resolve. I'm impressed. Potbelly is my favorite sandwich shop anyway & I always hit it at gate B44 and D14 at Dulles when flying in and out. Good value for your money. Looking forward to my next visit when I get back to Virginia in a few weeks. read more

Love potbellys, been to a few in different cities and always a pretty good experience. Staffed appropriately at all time and food comes out consistent quality. read more

I've been eating at potbelly for years. The wreck is my favorite sandwich. Glad they opened a shop in Leesburg. Try their shakes with a perfectly toasted sandwich. Never disappointed. read more

So disappointed!!! We were invited to this place for a school fundraiser and without any notice they canceled their involvement. To make the matters worse, we ordered and told them that we were there for the fundraiser and they gladly took our money and "thanked" us. It was only after our meal that we were told that were not going to give any money to the school!! A real bait and switch!! SHAME! Until an apology and restitution is made I will not be going back!! read more

I'm obsessed with Potbellys! Especially this location in Ashburn. The customer service is amazing! The staff is up beat, friendly, and efficient. I get the chicken salad sandwich with lettuce, onion, and extra hot peppers. The food is fresh. Sometimes, I get a shake which are all amazing! They have amazing baked goods! Also, they have ice cream sandwiches! I usually order via the potbellys app and it's always ready by the time you select for pick up. Again, I'm obsessed with this sandwich shop! read more

Kevin pretty much summed it up and being an avid Potbelly fan, I'm glad to have found one that I can live with. I always love getting a wreck on wheat with a cup of chili. Perfect food to put you in that unproductive food coma between 1-3pm. Otherwise, the best thing about this place is that the traffic isn't heavy so you get your sandwich in pretty good time. Maybe I'll bug Amit for Potbelly again instead of Fuddruckers... read more

I'm a big fan of Pot Belly sandwiches. The sandwiches are made to order and served warm on their regular or wheat bread with the choice of mayo, mustard, hot peppers, lettuce, onion, tomato, pickles or oil & italian seasoning. My personal favorites are the chicken salad or the roast beef. The Pot Belly is good for lunch, not too heavy and lite to get thru the day. Had to deduct a star for not having a fan in the bathroom. Had to hold my breath for the methane gas the previous user left. read more

Potbelly is A-OK. The food is pretty good and the prices are reasonable. The servers are cheerful. They're not the quickest or most efficient. For example, it's a little frustrating when someone 4 places in line behind you orders a chocolate milkshake and you hear a series of shouts down the line, "CHOCOLATE MILKSHAKE! CHOCOLATE MILKSHAKE! CHOCOLATE MILKSHAKE!" Suddenly, the cashier turns away and starts making a chocolate milkshake for the person 4 places in line behind us instead of checking us out. After waiting several minutes, I did the math in my head and was about to leave a $20 on the counter and walk out when she came back. Like I said, it's A-OK. We will certainly go back because we like the food. We just won't go when we're in a hurry. read more

Ordered from here since I haven't had Potbelly since I was a kid. One of the best decisions ever. I called before making my order online to let the staff know that I had a tree nut allergy, and they were incredibly accommodating and made sure that everything they used to make my food was sanitized and away from any tree nuts. I ordered a roast beef sandwich and mac and cheese. The sandwich was made really nicely and is honestly one of the best sandwiches I have ever had! Same with the mac & cheese. Very yummy, will definitely be coming here again! :) read more

Potbelly doesn't exist on the West Coast. I had never heard of this cute sandwich chain before moving out to East Coast. The first time I was a little confused how to order and didn't get the question when they asked me if I wanted a "big"...it was all so new! Its not like Subway where you watch them the entire time making your sandwich. You order from the first person, then scoot down the impossibly high counter that I can barely see over, then the next person adds the toppings. Then the second time I made a rookie move and came in with an order for 6 coworkers. I just walked up to the counter and got major stink eye from the counter lady when I said I had six sandwiches. I've learned my lesson (call in any orders for multiple sandwiches) and understand that the "big" sandwich is slightly larger than the regular sandwiches. I wouldn't recommend ordering online. I tried that once and after spending 15 minutes for everyone's sandwiches in the office, I got the dreaded "Failed." I called in the order. Well, as it turned out, my online order did go through, and they started doubling the order before figuring it out. Now that I understand the process a little better, I have fallen in love with the veggie sandwich on multigrain bread with all the toppings. Although I always ask for extra hot peppers, that hardly ever happens. I get a few, but not nearly enough for my love of the hotness. This is one of those chains that I've come to love way more than Subway. I know that if I ever move back to the West Coast I will greatly miss Potbelly! read more

I love Potbelly sandwiches! Their wreck, roast beef, or turkey subs are all fantastic. I love how their food has a quality taste to it, which is completely different than Subway's processed crap with garbage meat. Their milkshakes are also fantastic... This location is always clean, friendly people, and efficient service. read more

I've been here twice for lunch and on both occasions the guy who rang up my order was the rudest son of a bitch. Had a serious attitude problem. He would look very annoyed when I paused for a second to decide my order and he rolled his eyes at me. Right in my face, he rolled his eyes and shook his head. Obviously I'm never returning and will tell everyone I know about this. If this guy has the balls to treat people like this to their face, there's something wrong with the way it's being managed. On top of that, the food was mediocre. The environment was tacky and confusing. There's always another sandwich shop around the corner so I'm definitely not returning to place that treats me bad twice. read more

The food is good, maybe better than good. I am confused how we have ordered online to save time (we have little kids so one person can run in and pick it up) and every time the food is not ready. They start making it when we are there to pick it up. Even called after I ordered the last time to make sure it would be ready in 15 minutes and I'll be darned- just started when I told them I was there... read more

This is just an average sandwich place. I would rather go to a local deli then a chain,but I wasn't being picky that day. I ordered the chickpea veggie salad which was good but really nothing that I would crave and say "We have to go to Potbelly!". The people I were with ordered sandwiches and they both said they were good but again nothing too spectacular. They also serve ice cream and milkshakes. I tried a mocha coffee milkshake which was pretty tasty. They have about 12 different flavored milkshakes and usually have a special flavor. The special they were offering that day was cherry blossom, which actually sounded pretty good, but I had to stick with a flavor I know I would like. read more

I've been to another one in Reston, but it was many years ago and for some strange reason I remember it being better. Sandwich was good, but nothing spectacular, but I think I've been spoiled by a local deli in the area. They do give proper pickles with the sandwiches however. read more