Whilst shopping in PoundWorld 09/11/16 - I was approached my a female staff member who verbally "growled" (Debbie Asst Manager)which nail polish did you use", I pointed to a bottle I had picked up which was partially opened already and I had checked too see the colour (as no samples were available). She picked up the nail polished and shouted at me "you will have to pay for it" Do you see a signs that says sample", I responded there is no sign that says: Customers have to pay for items that have been opened already" and I added there was a customer standing by me - spraying deodorant, why didn't you approach him? She responded I didn't see him! I stated you didn't see me open the said nail polish, upon me stating this another member of staff walked up the isle and said - "I was watching you from the corner and saw everything", I informed him, he was watching me because you assumed I was a shoplifter my dear! And I was aware of your presence
As I was holding the goods I wished to purchased, I walked to the till, the said female staff member, ran and shouted out to a member of staff at the till - that person is paying for this nail polish - as she deposited the bottle at the till. As I was paying for my good as the till; the female member of staff stood by the till and "shouted; your going to pay for this now! I informed her that I was not going to pay, I knew my Rights as a consumer. She stood in front of me, blocking my path and pointed her finger in my face...your going to pay! I raised my voice and viewed angry member of staff name badge, and used her name to informed her that I was not going to be bullied by her and that her conduct was unprofessional. After which time, I walked directly out of the store with the goods I purchased and I DO NOT INTEND TO RETURN!! As I have NEVER EXPERIENCE SUCH AN ANGRY AND UNPROFESSIIONAL MEMBER OF STAFF in a £ store in my life!!!! Until that evening in poundworld, Merrion centre read more