They installed a whole new unit in my house $5000.00. The system stopped cooling exactly 1 year and…read moreunder warranty. I called them 8/18/19 and left VM which they received. I called the office this morning and now they say no labor warranty which is 100% wrong! They want me to call someone else to repair it! I wanted Affordable to come check it out but no they wouldn't. Very poor service I called another AC company to come out and check my system which are here already. There is a leak in my brand new system one year old system. What's wrong with Affordable Heat and AC, they don't want to take care of your customers who support them!!

I called Affordable Heat and Air to get a quote to install a new AC unit. As he got out of his…read moretruck, he asked if my unit was in the attic. I said yes, and he said he remembered working on my house when the previous owner owned it. I work in HVAC design (his coworker even made a comment about how it was nice to talk to an owner that knew what they were talking about), so I was telling him what I was looking at installing. He proceeded to lecture me for an hour on why I should spray foam my attic. I kept telling him that I agreed, but I could not afford that and was not planning on being in this house long enough to make that level investment. He didn't listen. He kept pushing and pushing the insulation issue. After an hour, he proceeded to tell me that he was getting too old to be climbing in hot attics to replace units. He wasted AN HOUR of my time when he knew from the moment he got out of my truck that he was not going to give me a quote!!! I give two stars because I did not disagree with spray foaming being a good idea, so I am not saying he is not somewhat knowledgeable, nor am I saying he does good install work. However, he will not listen to your requests and is very arrogant in pushing his own agenda. I am very fortunate to be knowledgeable in HVAC and recognize a poor HVAC businessman, but let this be a warning to those not in the HVAC field. PS. At work the next day (an HVAC office btw), I was complaining about the level of disrespect by wasting my time and blowing off my request, and my coworker proceeded to tell me that he had a very unpleasant experience with this company too (he requested Howard to do one thing, and he did another on his own accord).

Beware with this company. Rude disrespectful staff. Dishonest company. Price gauging. We have paid…read morethousands of dollars to this company for work. The last job performed we were hit with an outrageous $4,500 bill. I had contacted a few other companies to get a quote for the work performed to see if that was the going rate and all came back around $3K. Which was high in its self. I tried telling their office clerk and got nowhere. Mr. Hasty decided to come out to see the work for himself. He deducted a 25% bring bill to $3,375 closer to the going rate. He also gave us a few months to pay. Next thing you know we received an email with the original price. We called and the clerk said discount was if we paid that same day. We explaining that wasn't what Mr. Hasty said. She claimed we misunderstood him. We mentioned he even allow us a few months. Again fell on def ears. Not only they are price gauging they added late fees and have put a lien on my property and Mr. Hasty no where to be found in all of this. Man has no word. One of his employees mentioned there are many customers canceling their services due to over pricing by this company. Shame on you. Make sure you have everything is writing. Our mistake was trusting them.

Sitting here in 80 degrees to write this. Hasty installed…read morethe original AC in home when purchased 4 years ago. (not sure when). The issues then were blamed on the previous homeowner insisting on the AC being put in a bad location. Great, I get that. Had the unit fixed. It stopped worked a couple months later. Was told a new unit was needed. Great. two years ago, had them install a new unit for the upstairs. Have had nothing but issues since. Have had them out here no less than 5 times at $100 a trip. Been told about the same number of "reasons" - the wiring was mis-configured in the unit - the thermostat is too old -the thermostat is too new (fancy) - there's nothing wrong with the AC (in spite of it turning on an off ever 5 seconds for HOURs during the cold snap that came with the snow storm. I am moving so I will sit here in 80 degrees before I pay them another dime to give me another excuse. Will definitely tell the new homeowners DO NOT USE THESE GUYS.

Coopers responds quickly! In the summer when my unit stopped working, the guy fixed it quickly the…read moresame day.

This review is on behalf of my 80 year old neighbor who had a leaking pipe and an old hvac unit…read morethat WAS working great. Cooper charged her $847 to replace a small section of a 1" pvc pipe with easy access. It would have been $1000 but she signed up for their program to get a discount. After signing up, a tech came out to inspect the HVAC and during his inspection a hole appeared in the coil and all the Freon leaked out. The tech, who I later found out is also a manager there, said that apparently the factory had put a screw in sideways and it punctured the coil so when he unscrewed it, it let the Freon out. So we understand that things can happen but this company just walked away taking zero responsibility leaving my neighbor to have to get the hvac replaced.

My AC unit just stopped running. Jim can out the next next day. He first checked out the inside…read moreunit and then found a burnt wire on the outside unit. He order the part I needed for the inside unit and also fixed the outside unit wiring and got me up and running in a timely manner. Jim and his son Josh were very friendly and respectful and I highly recommend them!

This man is a retired vet and an hvac stud! He knows his shit and he's the man. No unnecessary…read moreupselling and no bullshit. The best in town

Coopers Heating and Air is a great company. I've personally worked a few jobs with them as a…read morehelping hand, and their workers are very respectful towards each other and towards the clients. No company is perfect, but Coopers Heating and Plumbing sure gives it their best to get close to perfect. Seeing that I have experience as a worker and client, I can say it's difficult dealing with difficult clients and being covered in fiberglass and still be respectful, but Cooper's Heating and Plumbing still makes it happen

hi. we made home upgrade progress. i am reaching out about…read morea small job from our work done yesterday that needs to be revisited by the representatives who worked on our project. the commode in the pink bathroom, rocks more than it did before . please come and revisit the problem for us. we thank you in advance. marian gibbons