Fantastic friendly helpful staff i found when visitig this shop recently, got a good selection of…read moregold, silver, platinum jewellry i had gone in to buy a sterling silver necklace for a friend but at the time there was an offer on the sale assistant informedme that if i bought the necklace i could have the earrings to match the necklace for half price. I accepted her offer as i was so pleased i thought i would have had to pay so much more nice when you come out of a shop with a bargain, but if the sal assistant hadnt explained to methe offer i wouldnt have known about it so i was a very pleased customer.

I bought an expensive watch from H. Samuel, it was fine for 2 years,i returned it to them to have…read morethe battery replaced, about 6 months later it stopped and a brown stain appeared on the dial,i returned it to samuels, the battery had leaked and the watch was irreparable, they said there was nothing they could do. I contacted my insurer and they sent a credit card to spend at samuels,they had no watches simlar so i bought my partner new matching engagement and eternity rings,they measured her finger and had to order them as they didn't have her size in stock,when they arrived they were a size too small so they ordered bigger ones,we got the eternity ring but had to wait for the engagement ring,we waited and they said they couldn't get the engagement ring and they had nothing like it and would give us a refund,(a samuels voucher). I said okay we will change for another different matching pair of rings. We were told that because we had the eternity ring more than thirty days we couldn't return it. After a row they agreed to try to get a ring from another store,which they did. the centre stone fell out,we returned it and they had it analysed which showed there was a fault in the gold. They were unable to find a replacement and all they could offer was the samuels voucher again. They were unable to give me cash so that we could shop elsewhere, i managed to get a matching ring from another shop, but i have to find something at samuels that is unlikely to fall apart so i can spend my voucher

I tend to go in here if I'm looking for a gift. They're really helpful and they know their stuff…read more Some things can be a little bit pricey but then the price of gold is up... and you know they'll last. They also do little ornaments and statuettes which I usually covet silently through the glass display cabinets!

Took my Breitling watch to them to see if it could be fixed. excellent service great value for…read moremoney compared to online services.

literally there 5 mins, went to 3 jewellers for a battery for my watch couldn't be done , was there…read morea few minutes done & dusted. thank you so much. .

Goldsmiths is a Jewelery shop that sells precious jewelery, watches and clocks…read more I have only bought here once, a Dolce & Gabbana watch, and the member of staff that helped me and answered my questions was very helpful and friendly. When I took my watch back about a year later as it had stopped, again the member of staff that served me was understanding and friendly. The prices are quite reasonable and overall, I think it is a great jewelery shop!

The worst customer service experience I have ever had…read more intimidating and stuck up staff who stand around and made me wait before they helped me. The prices are inflated by 20% and even when I asked for a discount it was still cheaper in Goldsmiths, Boodles and other jewellers. The quality of the watch was poor and full of scratches and not brand new as stipulated. As well as this I heard 2 other customers complaining about their poor quality jewellery and asking for repairs. My advise is to SHOP ELSEWHERE - I went to Goldsmiths and Boodles and had a wonderful shopping experience and found the best priced watch of my dreams with far nicer sales people and atmosphere.

My fiance and I visited David M Robinson this weekend to browse the selection of wedding rings on…read moreoffer for our wedding this summer. We were greeted with a glass of champaign each and were guided through the beautiful selection of rings available. In the end, we ended up buying them there and then! They were able to answer every question and concern we had and there was no problem too big or too small that they couldn't help with. An overall fantastic service.

Great enthusiasts shop and also design centre for Cestrian watches. Visited today as starting hunt…read morefor new watch - really positive experience

Milton's is a Merseyside and Cheshire based company, while its primary function may be considered…read moreto be its pawnbroking services sale of pre-owned jewellery, it stocks a fantastic range of brand new jewellery and offers valuation and repair services as well. I have never sold jewellery here but over the years I have bought several items: mostly simple chains and bracelets, but also some nice little pieces which were chosen as birthday gifts. I think the prices are very competitive and there's a good selection. Miltons is not exactly high end but the stock is really nice.

Brilliant service and some fab gems in the for sale section. Was a brand new old stock Rolex…read moreSubmariner there the other day! I have now moved and have to travel over 90 miles to visit the store ... but it's worth it.

AVOID....terrible repair, customer service and after care…read more I took my engagement ring into O'Hares in August 2023 to have the setting rebuilt as one of the claws was catching everything and I was worried about the safety of the diamond. I spent a total of £320 having this work done along with my three other rings replated. When I collected the ring almost a month later after being told the work would take approximately two weeks, the setting had been rebuilt in a totally different style to the it original so my engagement ring, wedding band and eternity ring didn't sit together. All three of my rings then had to be left for a further week for the setting to be rebuilt AGAIN. Not a great experience to begin with, let alone how it has continued since. I have since been into the store on at least two if not three occasions as one of the claws continually catches on fabric. Each time the jeweller in the workshop has assessed the ring and confirmed it is all ok when it clearly is not. All that was done on each occasion was to push the claw down to try and prevent further catching - ironic that this still happens when this was the reason I originally took it in and decided to have the setting rebuilt. As I was in Liverpool a couple of weeks ago, I decided to take the ring into Goldsmiths where we had originally purchased it from to get a second opinion as I am fed up of it catching things all the time. They have told me the diamond in the ring isn't level and all four claws are different in both build and height. They have recommended it be estimated to see how much it is going to cost to have the ring fixed and put back into a satisfactory condition. In hindsight, I should of gone back into O'Hares and insisted it was repaired to a better standard but for obvious reasons as outlined above, I don't now want to take the ring back into O'Hares to make a further mess of so respectfully requested a refund of the money I originally paid as I am now going to have to pay again to have this work done AGAIN. O'Hares have refused to take any accountability, stating the condition of the ring is down to daily wear and that the claws should all wear at different stages and will be subject to different impacts. They said that they wouldn't consider any refund as the repair was done 15 months ago, but they are failing to consider the fact that I have been back in since to state my unhappiness with the work. When I told O'Hares I would leave negative reviews as I am so unhappy about their total lack of customer care, they responded by telling me they would post pictures of the ring when I collected it, so I will save them the trouble and attach it to my post. It does show the ring looks ok when it was collected but what O'Hares have again omitted to mention is the fact that I have been back in since, so whilst it may of initially "looked" ok, it clearly wasn't. Trading Standards have been informed.

We went in to choose an engagement ring and Rachel was extremely helpful and knowledgeable…read moreassisting in getting the exact stone and cut my wife to be wanted. We then chose our wedding rings to make sure that they were perfect match on her finger. I would highly recommend Rachel and o'Hares to anyone wanting jewellery and engagement rings in particular