Liza Harding is always very helpful with all of our requests for our community. Now that we are full-time versus part-time, she hears from us even more than before and is always responsive, friendly and helpful. read more

Lisa Champman - Escrow Lead is amazing! This is 2nd time she has helped me resolve issues for condo items. Really appreciate the help! read more

Powerstone property management has changed for sure. I understand some of the reviews from the past. However, I needed brush cleared from the slope beyond my yard as it was beginning to obstruct views. I sent an email to April, our designated property manager and made a request. I didn't expect much because our old managers reduced our expectation. She replied within a couple of days and within 2 weeks our brush was cleared. Now the second part is that the crew that cleared the brush did so very quickly but more importantly very thoroughly. I am pleased with Powerstone and they have restored my hope in great service. Much thanks to the Powerstone team! read more

Powerstone does an excellent job managing our Tiburon community in Aliso Viejo. From coordinating with landscape vendors like Villa Park to scheduling essential street maintenance, they ensure our neighborhood remains safe and well-maintained. The administrative side is seamless; their online portal and ACH options make paying monthly dues to both AVCA and Tiburon incredibly easy. Our property manager, Kylie Decker, is exceptional. She is highly responsive and provides the best communication we've experienced in our fourteen years here. She keeps us well-informed on all community updates and truly cares about the residents. Thank you, Powerstone and Kylie, for your outstanding service! read more

Liza and the team at Powerstone are always very friendly and helpful in a timely manner. They quickly helped me to connect with the irrigation company and get things sorted out. read more

Shady company with a shady management team. Do NOT trust this company; fire them as soon as you can--unethical staff, a rude management team, and a dishonest community manager. Our community used to be beautiful; ever since we hired this company, it's been a mess. They make the homeowners fight against each other, and the board members fight against each other to stay in power. I have also filed a complaint against them with the Better Business Bureau and will be contacting local government to stop this company from running the business. read more

Who's the idiot that OK'ed the removal of all the inner residential trees in Pepperwood Village? The trees provide shade, cooling in the summer heat, character and is also some safety for the strays/outdoor cats from coyotes around in neighborhood. There is usually a notification note left around the property prior any property repair/activity, but nothing was mentioned about this recently. read more

Powerstone Property Management - Side tree removed. - Property Management Near Me - Irvine, California

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Horrible, the worse. They can't manage the funds. The community needs help. Awnings are green need washing, gutters are rotted, staircases landings are also in need of repairs we can see the wood, paint on the building is faded with white stripes. The parking lot needs help, cracks and gravel coming up and producing holes. My neighbor still has a large hole in his garage from a leak 2 years ago. Utility doors under the stairs are falling off hinges, rust on the hardware and some doors are missing hardware. My roof has a vent for the heater and it's missing the vent. Big exposed hole. No one does anything, answer emails but we pay our dues each month $523.00 we need help or this community will look like a squatter area. read more

When I reached out to Liza Harding for help with a problem at our carport parking area, she took care of it right away. I am so glad that Liza is available to help when needed. read more

Liza Harding was most helpful in securing the HOA approval to paint the front door of my new condo at Sunrise East.

working with Connie Kozlowski has been great, very responsive and helpful! In trying to resolve a landscape issue on our property.

This review is regarding The Lakes. This HOA has been extremely disappointing when it comes to enforcing basic community standards. Are people allowed to let their dogs poop in the middle of the road and not clean it? Parking enforcement is also lacking, with residents frequently taking assigned or designated spaces without any apparent consequences. Residents pay HOA dues with the expectation that common areas will be maintained and community rules will be enforced fairly. Unfortunately, there seems to be little accountability for ongoing violations, which negatively impacts the quality of life in the neighborhood. For how high the HOA fee is, it doesn't seem like you're doing much at all. read more

Yelp should add a zero star option for companies like this. I am in the mortgage business and deal with hundred of property management companies. Powerstone is probably the worst service I have received in recent memory. Complex has a master insurance policy that expired last week. They still have not provided a renewal. We are going on a week of asking them to clarify some information on their meeting minutes in order to clear our loan to close. No one has bothered to return our calls. They will probably end up tanking this purchase transaction due to their extreme incompetence and apathy. read more

I actually reached out to the Senior Vice President as recommended and consistent with prior treatment. The silence is deafening. If you want to pay big $$$$ for a management company that ignores owners Powerstone is your go to. read more

Good luck. Terrible company, especially Francine. I've had several instances where I had less than average service. 1. When we moved in, we had our fence replaced and properly disposed of (off site). Approximately a month later, a neighbor in our row had their fence redone, but disposed improperly (in community trash cans). Francine accused us of improperly disposing the fence, based off of a photo someone took, but obviously did not photograph our unit (we were a corner and the other unit was closer to center - with units on both sides). Threatened to charge us if we didn't remedy the issue. It wasn't until I provided her with a dated receipt of the fence and disposal then she tapered down, but still, she was unsure and tried to get us to pay a fee. Perhaps she could have taken her indolent self and actually looked, instead of making false accusations. 2. Good luck getting a response from her, unless it benefits her. I'm willing to bet nobody has had her answer a phone call during business hours on the first try. Originally, I would call and leave multiple messages for a non-response. Until I learned I needed a stronger time-stamped email. Still, multiple emails are required. Some issues I can think of throughout living at cedar glen were identifying parking spots, identifying mail box and once I lost my pool key and needed a new one. These are all different incidents where it took multiple attempts to get a response. 3. Nava, another employee at Powerstone - useless and impossible to contact. Also, does not respond to calls. 4. A neighbor of mine described Francine as "special" due to difficulties communicating basic needs a HOA normally provided, especially for the extremely high HOA costs and constant assessments. 5. The last contact I had with her was trying to move. Again, getting paperwork lined up and contacting the lady was practically impossible. 6. When you do get in contact with her she claims to be SO BUSY! Frankly, I don't care. How about answering your phone/emails? How about doing your job efficiently? 7. Last annoyance of the lady was gathering certain paperwork. She calls back and provides the busy excuse. At the end of the conversation she stated she would email the proper documentation. Did she - of course not she never emailed me.... 8. Also, she claims she'll come out and make sure everyone is up to standard or she'll issue fines... she ain't doing a thing. She may request someone take a photograph, but that's the extent of her effort. 9. Lastly, since we bought a house and sold our condo we needed to deal with 2 Escrow companies. BOTH companies stated this HOA had significant challenges and were difficult to work with. The only positive experiences I have had with Powerstone and Francine are: 1. We had a leak in front of our stairs. After one, maybe two emails, it was handled. Likely, due to the ability to cause much more damage. Nonetheless, it was handled. 2. The was a beehive developing under our roof - it was handled within a reasonable time. Again, something that could easily turn to a much larger issue. 3. Leaving and not having to deal with her. Don't take my word. Ask around if you don't believe me. But I have not provided one single exaggeration. I wouldn't bash if this company wasn't so bad, but it truly is. Recommendations, email, email, email. If you can, request to work with someone else. She isn't the right person for the job and will ruin your experience working with Powerstone read more

As a new owner at Sunrise East, I have been extremely impressed with Liza Harding, Associate Manager at Powerstone Property Management. From the very beginning, her communication, guidance, courtesy, and responsiveness have been exceptional. Liza has made the transition into the community smooth and welcoming, always taking the time to answer questions thoroughly and provide clear direction whenever needed. Having dealt with many HOA representatives in the past, I have rarely found someone at a management company with the level of attentiveness that Liza brings to her role. read more

Literally probably the worse property management company. I have sent multiple emails regarding my billing account, and they hardly reply. It's currently been a month since they last replied. Stay away! read more

This review is for Liza Harding. Liza is always helpful, considerate, and professional. Powerstone Property Management is lucky to have Liza as a representative! read more

Connie is absolutely the best. She got a repairman out in 5 minutes to repair a broken sprinkler head. She's the best!

The Powerstone Property Manager (Connie Kozlowski) that is assigned to our HOA is absolutely outstanding. Extremely responsive to your concerns and needs. courteous and above all, follows up to ensure that you are satisfied. Powerstone is very lucky to have such a dedicated employee - A++++ read more

Angela McCambridge from Powerstone Property Management is an absolute gem. She consistently goes above and beyond in her role and truly sets the bar for what great property management should be. Angela is personable, always remembering not just names, but also where residents live and the last details of how she helped them. Even though her hard work sometimes goes unnoticed, I want to make it clear how much it's appreciated. She's incredibly responsive, answering messages and emails at all hours, whether it's weekends or evenings. (Of course, I'm not encouraging anyone to start contacting her at midnight!) But the fact that she's so dedicated speaks volumes about her commitment to the community. In short, if you're looking for a property manager who truly cares and makes a difference, Angela is the one! read more

Absolutely the worst, most sclerotic company that I have encountered in modern times. Example: They are unable to take credit card payments over the internet. Need to pay your HOA? a key fob? A transponder? Everything requires sending them a check. In the mail. Or, they'll very happily receive an ACH payment mainlined from your bank account. Good luck every getting a call back from anyone there that is capable of doing much beyond logging your call. You'll get an automated email that a trouble ticket has been opened, and another three days later telling you that the ticket has been closed. Truly Soviet-level incompetence and unfathomable stupidity. read more

Liza is incredible . Wish I had her at the other community I live in and change from Associa to Powerstone

We recently moved into our new condo and are excited to build a home for our family. Unfortunately, our experience with the HOA, specifically with Robert Mireles, has been frustrating and disappointing. Whenever I contact him for questions, it usually takes multiple days to get a reply. His responses often seemed AI-generated, with long, generic explanations from the rulebook that sometimes didn't fully answer my questions and sometimes included incorrect information. I call him for clarifications but he does not respond to his phone, and eventually told me he prefers to keep communication via email which takes days to respond. We submitted a solar panel proposal, which Robert initially forwarded to the board. The board asked for additional documents and agreed to review them quickly to help us meet a deadline for a 2025 tax incentive. But Robert failed to send the updated proposal, and later when I ask him kindly to expedite the communication and forward the documents that board has agreed to look, he did not respond for days and eventually blamed me for not applying earlier, (which we literally did within 1-2 months of moving in), and he shared his unwillingness to expedite the process. Because of these delays and miscommunications, my partner and I decided to cancel our solar installation. It's disappointing to see Powerstone Property Management continue working with someone who, based on other reviews as well, provides consistently poor service. I hope the management takes these concerns seriously. ---- Update: We ended up not canceling the solar panel contract because the company we used, Sunline Energy assured us they would help with communications and get the panels installed within days once approved. Big shoutout to them for being so accommodating. The board members also acted quickly after receiving the documents, and we especially appreciate how they treated my wife and me with empathy and respect. We installed the panels and received permission to operate just five days before incentive ends. This was one of the most stressful times of our lives, mostly due to poor HOA property management company communication. read more

Someone needs to do a wellness check on the property manager at Tustin Place. If being exceptionally unhelpful/rude was a competitive sport, this lady would be in the hall of fame. read more

Connie Kozlowski responds quickly and efficiently to any homeowner requests. Seek her out. Thanks Connie!

My HOA uses Powerstone for our property management. Angela McCambridge is our manager and she is awesome. (I am on the BOD) We are a huge community with almost 500 homes; Angela is always on top of it. With 2 huge pools and walking trails, basketball courts and landscaping, there is always something needing attention. She is great with follow up and keeps the board members informed. It is a joy to work with Angela. read more

Often speaking to your HOA management team can feel like throwing coins in a wishing well. But I have to commend Liza Harding for promptly and successfully getting our landscapers to pick up some big palm fronds that fell in my back patio when the trees were being trimmed last week. I sent Liza a email and went to the pool. About an hour later there were workers picking up and hauling off the fronds. Nice job Liza! read more

Lisa Avevedo, Powerstone Property Management, Inc.. I had made a slight error in paying my HOA dues, but Lisa was so nice so nice, professional, attentive and quick--the problem was solved so fast and all the paperwork was done!!! Thanks Lisa!!! Phil Jackson read more

Most people go on Yelp just to leave something negative -- but not us! I want to give a huge shout-out to Denise Culpepper, Compliance Administrator at Powerstone Property Management. I can't express enough how amazing she is! Denise always goes above and beyond, even when something isn't part of her job or department. Powerstone, you are truly lucky to have Denise on your team! -- Vanessa (JLP)- read more

Powerstone is simply the best. I own 4 properties and they happen to manage 3. I'm thankful for them everyday. if you ever have an issue contact Kendrah Kay and she will handle it for you. with that said, every manager I've ever worked with at PS has been amazing. highly recommend! read more

I just wanted to thank Sheree for helping me with a very troublesome leak issue last week. Being older, my mobility is not what it used to be, so I was stuck dealing with the leak in my home and it caused me quite a bit of stress. Sheree was so kind, patient, and very quick in finding a solution for me. The gentleman came out promptly and fixed the problem, and now I'm finally comfortable in my home again. Thank you once again, Sheree. I truly appreciate your help! read more

I am on the Board for our HOA COMMUNITY and have had Powerstone involved in many of the day to day issues so I can attest that the support system is very professional and responsive. Our manager for Powerstone is even more incredible. Angela McCambridge works all hours of the day and week. Her schedule is making sure the community is serviced regardless of the day or time. I highly recommend you consider Powerstonepm. read more

I sold my Townhouse and escrow closed on April 14th, I got a bill in the mail for unpaid HOA fees for July and August. I contacted the billing department and they asked me to contact the escrow company to provide them with the closing information. Why can't you just look in your records to see you have been getting a payment on the same address for the past few months. Then I was told they will handle it in a sarcastic way like I was bothering her with my phone call. Please teach your employees to treat people better and maybe they can learn how to look up a account to see it's been sold and they are already getting paid by the new owners. read more

Connie Kozlowski saved the day. Just another day at the office. There was a water leak on the other side of the wall of our property. Connie had the main value shut off quickly so we didn't flood out. read more

I had a wonderful experience working with Liza Harding at Powerstone Property Management. She was professional, responsive, and genuinely committed to helping me with my needs. Liza went above and beyond to make the process smooth and stress‑free, and her friendly approach made all the difference. If you're looking for someone who truly cares and delivers excellent customer service, Liza is the one to mention. I'm grateful for her support and highly recommend her! read more

this company sucks big freaking testicles. same payment method for years!!! and just whenever they decide to, they don't take payments, and don't tell you. instead, they'll wait and wait and wait, no notifications, just a letter saying, " hey it's been 3 months and now we're gonna take your property ". so, you decide to call the company and they don't even have your address or are even aware they manage your complex. so, you decide to pay your bill, but are then stuck with months of late payment fees and a 3.95% processing fee. fuck this company. powerstone management, with all do respect, please go fuck yourselves. sincerely, tristan verdugo read more

Powerstone has always been great to work with, especially Denise Culpepper. She's a true pleasure to work with. She is warm, attentive, and always looking out for everyone involved. Denise is responsive, easy to communicate with, and you can really tell she genuinely cares about the people and communities she supports. read more

Very bad property management company. Not offering solutions to the issues between the house owner and the boards, only causing more problems. Also, very slow in response speed. Elva Reinholtz is the person I am talking about. For example, I received the first notifications, and I made some changes. I thought I fixed it, and I got exactly the same second notification without saying where I did correct, where I did wrong, exactly the same notification as the first one, and stating that if I don't change it, I will get punishment. I am the person who is willing to make the change, not angry at first, but in this way, what she did only made me angrier, changed my attitude, and made my future cooperation less likely. Second, she never responds to phone calls. I left several voicemails, but did not receive a response. I can get a response via email. If you don't accept a phone call, just say it out loud, don't ask for a voicemail, and don't say you will return the call. Also, they entered the yard without any approval. read more

I've had the pleasure of working with Powerstone Management, and I have to give special recognition to Sheree Brooks. Her thoroughness is as good as it gets--every detail is handled with care and precision. Sheree's communication is spot-on, exactly what I need to get things done efficiently and effectively. She's a true pleasure to work with and consistently goes above and beyond to make sure everything runs smoothly. I really appreciate her hard work, professionalism, and dedication to seeing every task through to completion. read more