I am shopping right now. These folks are patient. They gave me straightforward information about every floorplan. . AAron from Pratt homes talked to me by phone and email about all the options.--Without asking what's in my wallet. To others I was just a number, to Pratt homes I was a person. I was shocked by some of the bad reviews here. I am sorry others had that experience but I look forward to doing business here. While Palm Harbor was trying to jam me into homes and options I didn't like, Pratt Homes understood that I am taking time to make an informed decision. read more

Run! Do not do business with this shady company! We had a horrible experience with this company. They have one or two good employees, the rest are rude, unprofessional, shady, condescending and arrogant. They do not return phone calls and emails in an acceptable time frame and lie repeatedly. One person was forced to come to our closing due to errors on the paperwork and they were lazy and ate food during the closing right in front of us. The financial department is a disgrace from the top down. The "construction phase" is one huge joke. Several employees in the actual building of the house phase are clueless about the process and made time consuming errors. Third party vendors were amazing, fast workers. The problem is Pratt Homes, from the very top to each department is a home scam. Do yourself a favor and go somewhere, anywhere else. You can seriously get these homes multiple places. read more

We dealt with Troy as our salesman, and to be clear, he is not the issue here. The problem is with how the company operates. They allow you to put down a $1,000 deposit to "rate lock" a home. We really liked one, but we weren't quite ready to move forward due to a few contingencies. The very next day, I decided to shop around just to be safe and found the exact same model--from the same manufacturer and plant--for $70,000 less through a different distributor. At that point, I requested a refund on my deposit (literally the next day). They immediately took $30 out for credit card fees, which is frustrating in itself, but what really pushed this into a bad experience was everything after that. It took them two weeks just to attempt the refund. After they said it was processed, another week went by and nothing showed up in our account. I called again, and the finance department didn't have clear answers. One person told me they'd look into it and call me right back--I never got a call. I followed up twice more and still couldn't get a straight answer. After waiting about a week with no refund showing up, I went ahead and disputed the charge through my bank just to protect myself. Honestly, I wouldn't have left a negative review if it weren't for how the refund was handled and the complete lack of communication. That's a big red flag. Also worth noting--they don't allow you to freely walk the lot and look at homes. They choose which ones to show you, which feels pretty controlled and, frankly, a bit like a racket. Bottom line: the homes may look great on the surface, but based on my experience, buyer beware. Definitely shop around--you may find the exact same home for significantly less elsewhere read more

A horrible experience. Visited the Tyler location and picked out a modular home. Signed up with them and paid $1000 fee. It was like pulling teeth to get them to come to my location to see if they could deliver, answer was no (86 ft. length was too much)unless I cut down neighbor trees. Picked another model and could never get any answers as to options or modifications finance dept never contacted me to fill out financial info, dead silence from everyone at Pratt over a 2.5 month process.. They kept about 50% of the deposit due to a clause that stated the trip out was to be paid for even though they waited for a delivery in the general area and did not make it a specific trip. Never do business with them. Once you sign up they could care less about whether you get the home you want or not. read more

I am happy with the model of manufactured home I purchased but if you ever try to reach Pratt with questions after the sale - good luck. You can leave a message but no one ever calls you back. J Weil read more

The front end process of buying our home was acceptable. However, their customer service AFTER the sale SUCKS! I dealt with like 5 different people and I can say that only 2 actually ever returned calls or emails. They leave you in the dark about the whole delivery and final inspection process! We were told we could NOT move in our home until the final "punch list" repairs were done. And I just had to make my first Mortgage payment! Also, they will NOT refund my $1000 deposit they have had since July and house was delivered in August. It is now November 6 and they ALL ignored an email I sent to them last week. My husband did finally get a call back from our salesman, but all he could say was that he told them to call us. They say our deposit will not be refunded until their (Pratt) final internal audit is completed! WTF!? The manufacturer (Champion Homes in Midland,TX) has been more helpful, as they are the ones who will be coming to fix the minor repairs needed to the home. They were as confused as I was regarding why we could not live in our home, as they do repairs all the time with owners living in their home! She actually even called Pratt and they finally told her that we COULD move in. But, still no call or email directly from Pratt to talk to us about this at all! This whole experience has certainly made an exciting new home owner process, be very stressful and discouraging! I would NOT recommmed PRATT Homes in Tyler for ANYTHING! They need NEW management and training on customer service!! read more

We would like to take a moment to give a shoutout and huge kudos to Zack Yowell @ Pratt Homes. For many years we have encountered sub-standard interactions with sales people in the manufactured home industry, so it was a wonderful breath of fresh air when we had the good fortune to meet Zach and spend some time with him. Before we even met Zach knew we were not going to purchase a home from him as we are relocating from Texas to Florida and would be purchasing a home from a local dealer in Florida but Pratt Homes has a great selection of Deer Valley Homes that we wanted to see and I guess Zach drew the short straw to be our tour guide. He was very pleasant and knowledgeable as we discussed our future plans and our past experiences with traditional built homes. He showed us the home(s) we were interested in seeing and even suggested a couple others we didn't even think about, and we are so glad he did, too. One of the homes that was not even on our radar ended up being the perfect home for us and we never would have found it if Pratt Homes didn't have it on their lot and Zach didn't take the time to understand what we were looking for in our new home and then take the initiative to show it to us. Zack never made us feel like an imposition on his time and he made the visit a real joy. Thank you to Zach and thank you to Pratt Homes for building a culture that places people like Zach on staff. read more

This place need a complete makeover with sales training and customer service. My wife and I visited a couple years ago with MONEY IN HAND ready to buy and the sales rep gave answered our questions and was going to get some answers for us and follow up with us in a day or so. We NEVER received a call back. I called multiple times even talked to a manager and still nothing. We had to go buy our home from another place. Today my wife and I tried to give Pratt another chance because we loved the floor plan of one of their home and YET AGAIN ANOTHER LET DOWN. The lady was friendly but not very helpful. PLUS she wouldn't even show us the home we asked to look at. She kept diverting the question to a model home that she stated it's a better deal because they had to sale the home on the lot. My wife and I left and went to Clayton Homes down the street and we started the process of buying a Clayton Home that was HIGHER quality and LESS then a Pratt home. I've been in sales my whole life and it I find companies like Pratt so disappointing because of how the treat customers and ask for reviews. Even the guys down the road told us they are ALWAYS getting the same feed back from people. Pratt, DO BETTER. read more

Poor response time. Construction manager does not know basics. Do not return emails. Manager will make promises and then not keep them. The subs they hire will damage your property and you're left to fix it. Worst experience ever. Would return it if I could. Do your research before buying from them. read more

If I could leave less than a 1 star I would! I'm so frustrated with this place and some horrible salesman my aunts been talking to or attempting to be talking to anyways. She is trying to purchase a tiny home and have it moved out to my property. It should be very simple yet it isn't. She is moving from out of state and can't go in there. She's called many times and he is rude to her and won't follow through with things he says I.e. sending documents for her to fill out. After reading these other reviews I'm thinking she's dodged a bullet with the salesman not doing his job properly. I'm not sure how he stays employed but Johnny Jordan do better! read more

Update- Within a few days after I posted my review on Yelp. Pratt called me. They sent someone out to work on the place very quickly. Everything is now in perfect working order. The man they sent- Armando deserves the highest rating. He was so nice and did a perfect job. read more

The salesman Joe made us feel very welcomed when we went to look for our starter home. Joe spent a lot of time going over every detail, and showed us everything that was within our budget. The homes are also built much better than other modular home builders in the area. Definitely going with Pratt homes! read more

If you are looking for a quality built home Do Not Buy From Pratt. My mother in law had hers finally delivered Oct 18 and we still have major issues with the house. We have gone thru multiply service personnel at Pratt as turnover is tremendous. we have made multiply calls, texts and emails and only a few get returned. Issues range from electrical outlets not working, warped wood flooring, broken blinds, doors that are not plumb and functioning, counters that are not flat, and recessed light fixtures broken. All of the employees that were involved in the sale and order are no longer working for Pratt. Pratt must be a sinking ship! read more

went to go look at their homes and the lady we spoke with basically they don't have anything for us there. she wanted me to answer a bunch of questions that I didn't really have answers for. we weren't looking to buy THAT DAY..we were wanting to look for homes that may be options for us in a couple of years when my husband retires. she didn't want to allow us to look unless we answered her specific questions and then proceeded to tell us that they didn't have anything for us there. number one...I don't know my budget for one yet because we haven't gotten that far. we just wanted to look at homes. in a couple of years we will have better definite answers but until then we don't. but we probably won't be going to Pratt for one. that lady was very rude. read more

Having hard time getting Pratt to come make some covered repairs. called 10 months ago and several times since then. Only can leave messages and no one calls back. Don't trust them! read more

Lovely manufactured home. It's the install that failed. Total lack of project management or follow through from Pratt. No site management. Roof was installed by TRUCK DRIVERS so poorly that we hired a third party inspector due to a dozen or more serious issues. Still months later have leaks that are damaging wall and floor and an ac drain leaking into yard. Never got KEYS to home. Overall shoddy workmanship. We paid for a quality $300k house. I should not have to expedite and quality control all activities and beg for repairs. Concept was that modular would be faster to occupancy than stick built with more quality control. Wrong. RUN! read more

Pratt Homes - Deterioration from roof leak. They know about it. - General Contractors Near Me - Tyler, Texas

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I do not recommend this company to buy a home at all. They are slow to respond and the sales department is horrible at communication. Jessica was very vague about the process of buying a home from them. It is important to have good communication when buying a home and Pratt homes leads you to believe that your ready to order home and all the time not the case at all. Jessica forgets many important details like the washer and dryer also after being told many times that they need to have there company prepare the land before the home is delivered. So do yourself a favor and get your house from a responsibile home dealer. read more

I reached out via contact page and got an auto generated "canned email" from the owner. So, I called and spoke briefly to a sales guy that didn't seem interested in helping me. Outside of asking what model I was interested in and where I was building, he could care less. He said I would be in the area of $200,000 for a 2bd/2bath modular home and that was end of the conversation. I have moved on and after reading the reviews I see I could have avoided wasting my time had I checked the reviews first. Don't waste your time with Pratt do your research for sure. read more

I am moving at least part-time to Canton, Texas. I found the most Beautiful Home at Pratt's. So excited to get it in place and be able to spend some time in Texas. Everything is Bigger in Texas! I do not have time to have anything built, couldn't find anything to purchase. Could not believe how big and beautiful a mobile home could be. Best part is my sister allowing me to have it placed on her ranch. So excited. Thank you Chase Vanzura and Pratt Homes. read more

We areal most to 4 years and still Nothing on any thing from Pratt Appliance are being replaced at my expense read more

Pratt Homes are Built better than any other mobile homes not even stick built homes these days!! People and their reviews think that everyone owes them something ! Everyone is suppose to stop what they are doing and help them just because they have a littel money to spend!! get over yourselves Democrats !! and wake up! the world doesn't revolve around you !! Pratt Home's wouldn't be where they are at today if they didn't have a good product. read more

Not impressed. Had sent several requests via "contact us" on their website with absolutely no response. In spite of that, I went to look at homes anyway. I told the young man I was interested in modular homes and wanted to look at a certain floor plan (which was on the lot at that time). After some conversation about different things related to loans, foundations and monthly payments, I was shown 3 " mobile homes" which were sub quality in my opinion for the amount of money. I asked specifically to see the floor plan that I had driven there to see and was told it was $400,000.00 and not really in my price range. First of all when I was asked for a monthly payment amount I just spoke a number. My land is paid for, I know my credit score and I am a veteran which means I have lots of options. No one should tell me something is out of my price range without knowing my financial situation. I have done extensive research and feel like the modular home I went there to see is extremely over priced for what it is and in the course of conversation was told that most manufacturers are not doing much customization because of time constraints. I have lots of time. Furthermore there has not been a follow up, phone call or email thanking me for stopping by, what in the world has happened to customer service. I guess since my "budget"is so limited and I'm not interested in a cracker box on wheels I'm not worthy of the follow up. How sad it is that the person with money is treated so poorly. read more

Due to the need for a quick home process versus stick built, I was amazed with the homes Pratt could offer, especially after physically visiting their onsite models. This was March/April 2021 and I started the home purchase process with them. Come November 2021, still haven't gone past closing on home options and color schemes, thus delaying home financing. The wait also caused us to miss our lake property purchase due to ongoing requested extensions. So I opted to purchase replacement property on my own successfully. Pratt then stated home build wouldn't happen until March 2022. Not good ... So I opted to drop them and go with a competitor who in 2 weeks finalized my mortgage, completed my home options and will be delivering said home to my land in January! Wasted so much time with Pratt. Go elsewhere if possible. read more

Pratt will sell you a home and then deliver on nothing. Our home was a year late being delivered. We had severe settling issues as well as leaking windows, and any attempt at contacting Pratt was ignored. After contacting a licensed architect and roofer about our issues, they informed us to demand action by a certain date from Pratt..they emailed us one line.."We will be in touch next week. "The next week we never heard from them. Previous to ignoring us we were told that contacting private professionals about our issues was " A big No No", along with being sent a bible verse about "Not being swift to anger". At that point I contacted the Attorney General. After doing that, I was contacted immediately by Deer Valley, the factory that manufactured the home Pratt sells. Deer Valley fixed everything, and I feel the workers did this to protect their reputation. While working on my house they confided in me that Deer Valley is no longer accepting any contracts with Pratt Homes because their business practices are so horrific. read more

I've sent two inquiries to this company. I get automated emails saying to call to set up an appointment to come in! They are in far East Texas and I am in far West Texas. I'm not driving all that way without being told what the basic price of a couple of homes I am interested in would be. I'm glad I stumbled across the reviews. It's official, I will not be buying from this company. Wow, the comments scream to stay away. read more

I've been seeing these homes advertised on Facebook and while on vacation with my family wanted to look. I will be in the market for a larger thow and an income property. (Today I only wanted to look for ideas at Pratt.) This is by far the worst customer service I have received in a long time. Derrick was terribly rude. Words can't describe how hateful he was. Refused to allow my mother a ride on the golf cart after she asked three times and has health issues. You lost two customers. Buyer beware, do not pull in the drive of this company if you expect to be treated with any kind of respect. read more

You want to change your life for the better, you call Magic Steve at Pratt Homes. He's magical in every sense of the word. Knowledge, customer service, attentive, give you the shirt off his back to make you happy. He's the salt of the earth, one in a million- he takes care of business in every sense of the word and his word is his bond. I'm not saying he'll give you a discount for saying Hotty Toddy when you meet him but I'm not saying he won't either. At a minimum you'll get him all riled up about SEC football and Ole Miss and maybe you hit him up for some BBQ and stories which he's got a million tales to tell and you'll be hanging on his every word. He's honest, upfront, smart, endearing and charming. He wants to make you happy and put you in a beautiful home that you'll dream about coming home to every day and have sweet dreams at night. Just remember - Magic Steve, pretty much nothing else matters. read more

I went up and went in a couple of their tiny homes yesterday and really liked them so I went back this morning. I saw sales people walking around wit customers and even went in the office. No one and I mean not one person customer or sales person had a mask one I am horrified I went inside some of their units yesterday. If they don't wear masks I'm sure they don't sanitize. They obviously have no Covid 19 policy. Disgraceful! read more

we have land and are wanting to sell our home and move on it. we drove tp tyler exited to see the homes at Pratt homes. we had an appointment. we got there and spent majority of our time in the office. we really wanted some numbers. I was told maybe i should sell some of my land and i replied no. we have all the assets just working on crunching numbers. we were showed one modular home and she really did not want to show us that one. i asked how much and she said she would have to run the numbers. she said clear my timber first then come back. i felt very unwanted there. we left and we drove to Clayton homes and they were much kinder and friendly. we left from Clayton homes and went to oak creek homes which was the best experience we ever had. they gladly showed us their homes abd even found a single wide for my autistic son. They sat with us and gave us the pricing and how they will take care of the septic, and electricity. we got all the numbers from start to finish and with a smile. we now have numbers to help make our decision. we meet with the timber guy tomorrow. we hope to purchase two homes within the bext month or so from oak creek homes. we will never step foot on Pratt Homes lot again. it was so dissappointingvafter viewing a lot on you tube. the home we are about to purchase is 244,000 the singlevwide is 69000. Pratt Homes you need to do better! dont judge a book by its cover, you lost because your employee did not want to waste her time with us. instead of asking what we were looking for 8n a house she is telling me to sell off some of my land or to dump my horses on that land and leave them to live in our other home in louisiana that we are also selling. i dont do that to my animals. that hour we wasted in her office we could have picked out a home. she pointed to the tiny house my son wanted to see and told him it was open and she drove off in her golf cart. we stepped in but we turned around andcsaid screw it and drove off very dissappointed. Oak Creek homes are first class homes and people who were more than eager to show. read more

My husband and I went in looking to buy a home and start the process. We were impressed with the quality of the homes on the outside and had been so excited! We met with a lady, who was absolutely rude! She had been gossiping about other costumers to us, and I find that highly unprofessional. Complaining about how busy they were, how she wanted to get us IN and OUT as FAST as she could. While showing us around I heard non stop complaining about how busy she was and how we needed to move faster while looking through the homes. She was very very pushy in the beginning, when my husband and I were explaining what we liked, she was pushing for more information cutting us off, not allowing us to finish our sentences (Mind you, my husband and I are blunt, straight to the point people). While I understand that people are busy, that's just not good business etiquette, especially complaining about former clients. While yes, you can complain to your coworkers, In my opinion, it's best to not complain about them to other clients! When we went into homes, she rushed us not allowing us to look through and enjoy it. We spent maybe 2-3 minutes in each home because she was rushing us. Due to her behavior, the way she talked about clients, and the way that she handled everything, we will NOT be doing business here and will be doing business else where. CUSTOMER SERVICE IS TERRIBLE! DO NOT GO HERE! read more

We had an amazing experience viewing houses with Mindy. She drove us around the entire property and showed us several homes in the heat of July. Love the idea of customizing each home! read more

Been emailing for two years in hopes of getting information on homes available. I currently live in South Texas and having been making plans to move to East Texas. I have not received a response to date. What is the point of offering customers the option to contact you if you have no plans to respond? Even I was told to buzz off, it would be better than what I received which is nothing!!! I guess it is safe to say I won't be buying a house here. Also, judging by the reviews I have read, this is probably a blessing in disguise. read more

PRATT HOMES - EEK! Methinks NOT! If I could I would provide negative stars!!! BUYER BEWARE Record ALL conversations with EVERYONE from Sales to Service. We were "misinformed" the entire way and when it came to our Pre Delivery Inspection, we had 70 DEFECTIVE ITEMS! Yet to be seen if they will address them prior to our move in date. While most items were drywall/paint related it is as if a kid was painting. PAINT EVERYWHERE. On all door hardware, outlet covers, furnace! Was soo bad in laundry area you can't read the hot/cold taps for the washer! Despite paint everywhere, they were lazy and didn't paint behind items, like toilet. Just were the brush could reach! Major items included a significant bow in the show wall, incorrect vanities installed and some damaged cupboards. If I were them I would have been embarrassed to walk a new home owner through this space! Poor customer service as well, as they just point fingers at sales, design or service. No one takes ownership or really seems to care. They have your money and sucks to be you if the trades working on the space are crap! AVOID IF AT ALL POSSIBLE read more

I can't give it a Zero. Avoid. Avoid. Avoid. Atrocious customer service. Horrible communication. COMPLETE lack of reception, welcome, or service, when I arrived for a morning appointment that had been booked for weeks, and was told to be on time because dealer/broker had other appointments. I drove one hour and twenty minutes, one way. When I walked in and asked for Mindy Pratt, I was told she was busy, but "finishing up." It was about 5 minutes prior to our scheduled appointment. I was never asked my name, he pointed toward her walking down a hall, and he walked off. We were never welcomed, invited to sit down to wait, or offered any assistance, information, or updates, for 40 minutes. I am a customer who Is interested in a "tiny home" for a vacation property, and am very able to purchase outright. We finally got tired of being looked at by passing employees, who never once offered any assistance, or a bottle of water, coffee, or anything at all. After being ignored for 40 minutes, we quietly left. After extensive online research for dealerships, I am disgusted by Pratt Homes, and the complete waste of time. There are plenty of other dealerships, go ANY where, else! Avoid. Avoid. Avoid. read more

Worst customer service around. They act like you are bothering them when you want to look around and this is after they ignore you for a while. Then they only quote with full upgrades. The owner needs to scratch and start over with the personnel! read more

We were scammed out of $1,000! Go somewhere else! This company lies and has poor communication. We met with Johnny and were so impressed that we put $1,000 down towards a new home. He took notes during our initial interview, but it was made clear in the coming month that the he wasn't interested in complying with our wishes when it came to the land or the home. He said they would do a land/home package, but when I gave him the information on the land we wanted, he never followed through on it. I was called out to look at land that was no where near our home town. When I asked about the land lead I gave him he said he lost the info I gave him. After the second time of him calling us to his office to look at land, I was naturally livid. At this point he said the sellers wouldn't return his calls. I texted and emailed the sellers right from his office. The seller immediately responded and said they had signed a contract on it the day before, and he had never heard of Pratt homes. Johnny never contacted them!! Also, we told him in the beginning we would be going with a VA loan. When he took our thousand dollars he never once told us we didn't meet the requirements of a VA loan. He waited three months to tell us we didn't qualify. He told us we told him in the beginning that we have 20% down, but had he actually taken notes he would have known that we had less than that to put towards this home, hence the reason for a VA loan. We haven't heard anything from them since that meeting in May. We were scammed out of a thousand dollars. read more

What you read about this place is true. They are complete dicks there. My husband and I went to just look around. God forbid you tell them you don't want to buy anything right now. Shop around is not an option they like to hear. Wes is an ass. All we told him we wanted to do was look around since we weren't sure how quickly we would want to buy. He wasn't happy about that at all. How are you going to say a mobile home costs 216k, payments $2100/month for 360 months? Does that make sense to you? Without interest add that up. Don't go here. I wish I wasn't curious and checked them out. Waste of my time. read more

Went in looking for an affordable and quality home, was pleasantly surprised by the great selection of homes and attentive sales professionals. Overall, great place to shop for homes and great experience! Would highly recommend! read more

Very unprofessional. I will never consider purchasing a home from them after the way I was treated. I have spent several months looking for a home. I decided to look at Pratt. When we arrived it was a little busy so they just gave us a key and a map and told me to find what I liked and come back and they would provide me with the floor plans along with the prices. I spent the next several hours looking at several homes. Which I found 5 that I was very interested in and wanted to get the info. When I got back to the office the lady I originally talk to was busy so I took a seat in the lobby with two other couples who had been waiting as well. One couple just needed keys to look at houses. The other couple got tired of waiting and left. Finally a guy came out and asked what I needed. I told him I found some houses that I was interested in and showed him on the map. I asked for a print of the floor plans along with prices. He asked to send them to my email which I did not want. I wanted a paper copy. He told me that he wasn't going to do that and email was my only option. I restated I only wanted a paper copy. I asked him if he was going to let that stop him from make ing a sell and he stated that it "wasn't no big deal" so I gave him the key and left. They had several people waiting to be helped at that time. They also had 3 reps standing on the back porch playing grab ass. So stay away from these people. Every other company at least has workers that know how to represent their company and treat you with respect... read more

I'm not sure how they even get business here. There customer service is terrible. We came in wanting to look around just to get an idea if modular homes was the right choice. They sat us down and wanted all of our information just to look at some of the houses. So after that they showed us around to 3 of the homes. We drove 3 and 1/2 hours to this establishment to see homes and were only allowed to see 3. When we asked if we could see more we were told that we had seen enough and that if there wasn't anything in specific we were looking for then that was good enough. 3 and 1/2 hours for you to show me 3 homes and rush me out of each one. The houses themselves were not great. I expect a model home to be done even better than what you are going to provide because you want your craftsmanship to be shown off. The inside of the homes had terrible paint jobs and the crown modeling was done poorly, where you could see the seams and the nail gun holes. We asked what the upgraded countertop would be like other than the very poor cheap laminate they offer and was told that everything is customizable. Ok I'd still like to see a sample or something of the grade of granite that you offer. It was rude and our saleswomen was very condescending. I feel like we were scammed into coming here by their website that claims they have 60 homes on site to look at but then aren't allowed to actually look at them. We left very disappointed and were only there for 45 minutes for a 3 1/2 hour drive. We ended up down the road at modular homes of America, which had 4 modulars to view. The craftsmanship was much nicer and the customer service was excellent. They even offered us beverages which btw Pratt didn't. read more