On this past Friday, I put a load in the dryer at 8:25 set for an hour and twenty minutes. I double-checked the laundromat closed at 10, which they said they did, as does their sign on the front door. I went to eat, came back at 9:40, only to find the lights off, the doors locked, and no sign of employees leaving/having just left, indicating that they left several minutes before I got back, with my dryer still running.
The next morning, I got up at 7am and called them to make sure my clothes were still there, as I had plans until the afternoon that kept me from going in person. The employee who answered the phone said she didn't close the night before, so she didn't know what time they closed, wasn't responsible, etc, and that my clothes were still in their dryer, so I told her to put them in a bag or cart, and put it behind the counter so that no one could steal my belongings, and that I would be in in a few hours.
Immediately, the employee started giving me an attitude that I wasn't coming in right away to grab them. When I said that I couldn't come in for a few hours, and couldn't bend my plans because of their mistake, she said she "didn't know if I can do that" about putting my clothes behind the counter to keep them safe. I said "What, you can't put my clothes in a bag?", and the employee hanged up on me.
When I came in to pick up the clothes, the employee had them sitting in a cart out in the open by the front door, where anyone could have stolen them. I began putting my clothes in my hamper. The employee, who was talking to a friend all the way at the back of the laundromat, finally noticed that I was taking my belongings, and asked if they were mine. I said "Yes.", and continued to pack up, figuring it wasn't worth complaining any further, as I'd already read all of the other bad reviews about both the service and manager on both Yelp and Google Review.
As I was doing so, the employee started complaining to her friend: "They called at 7, and just came in for them", so I began yelling at her across the store, "Yeah, well maybe you guys shouldn't have closed early and locked my clothes up!" She stuttered a bit before insisting that the store closed at 9:45 last night. (Interesting given that she had already told me she wasn't even present then.) I insisted that I had gotten there at 9:40, and pointed out that even if what she said was true, both the employees and the hours sign state that they close at 10, so she was still wrong. She continued to whine nonsensically until I was out of the door.
TL;DR Laundromat closed at least half an hour earlier than both employees and hours sign stated while my dryer was running, locking my clothes up. When I called the next morning to ask them to put my clothes behind the counter to keep them safe until I could get them, the employee gave me attitude that I wasn't dropping everything to come in right that second, and hung up on me. When I went to pick up my clothes, they were left out in the open for anyone to take, and the employee gave me more attitude and lied about their hours.
Never go here: Take your clothes and some rocks, and use the rocks to weigh your clothes down in a river by the shore. Come back in a few hours, remove the rocks and your clothes, and hang them to dry. You'll be better served by the fish that picked crumbs off your clothes than you would be here. read more