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    Precious Pets Cemetery

    2.0 (4 reviews)

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    2 years ago

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    Serenity Pet Cremation

    Serenity Pet Cremation

    (9 reviews)

    I've had both of my babies, Rosko & Sissy, cremated here.. about 2 years apart. The staff is always…read moreso friendly, helpful, and courteous. Both times, my pups were handled with care and love. If I could give even the smallest suggestion... it would be to let people fill out their own intake form or even just tell customers about ALL of the memorial options you offer. Had I been offered or even known about the ink nose print & paw print option, I would've LOVED to do that with both of my babies but was unaware that was offered here. Unfortunately, I didn't see that until I had already picked up my sweet boy & was reviewing the paperwork. Other than that, both of my experiences, even through the absolute heartbreak have been overwhelming positive!

    This originally was supposed to be a 3 star review had Director Ashley or another person in higher…read moreposition called me back like I was reassured multiple times. So, here is my detailed recall of how VICKY treated us that day. I've attached screenshots of my complete experience with Serenity. 2/3/25 Monday Final Viewing The most ABHORRENT experience one could EVER imagine. I had invited close family and friends to say goodbye like any human version of this event. My best friend and her daughter show up extra early at 3:30pm. They waited in the car until her daughter had to use the restroom inside. They used it and immediately went back into the car to wait. Just before 4pm, Vicky AGGRESSIVELY taps (borderline banging) on their driver window to ask my best friend if she's the owner. My best friend was not blaring loud music and her windows were all cracked so the banging on the window was absolutely UNNECESSARY. But to answer her question, my best friend replies with "No, I'm her best friend here for Baloo." Vicky then THREATENS my best friend that if I wasn't here at 4pm, then I wouldn't get the chance to say goodbye and that I was the ONLY person allowed inside to say goodbye. At this point, my best friend pulls my location up, tracking me to SHOW her that I'm literally at the traffic light at Yale/Admiral. Thankfully, Yale traffic allowed me to pull into the parking lot the SECOND it hits 4pm. As soon as I jump out of my car, everyone is already walking towards the Chapel where my best friend informed me that Vicky is allowing ONLY me to say goodbye. Vicky unlocks the Chapel door and stands with her back against the wall and the door literally no more than 6 inches to her left, if not less! Baloo on their stretcher, blanket over his body, head on the pillow with BLOODY FLUID leaked from his nose and all over the pillow, and again LITERALLY 4 FEET INFRONT OF VICKY. So I walk in and immediately dart to Baloo with Vicky breathing down my back no more than 2ft directly behind me at this point. When I say I literally spent ONLY 15 seconds with him, I MEAN IT!!!!!!! So after being COERCED to make haste with my final goodbye, I turn to Vicky to BEG her to let my best friend and her daughter say their goodbyes. Her reaction was shocking! Vicky AUDIBLY SIGHED at me as if this whole ordeal was an inconvenience to her working at a human and pet cremation business. Luckily, her transitions shielded her eyes because I swear I felt her eyes roll with her loud EXASPERATED SIGH. After sighing, she said with pure annoyance "If they hurry". Vicky, you're lucky I was still grieving and completely focused on Baloo. So, I told my best friend and daughter as I walked back through the door that they can say goodbye "if you hurry" in shock and only able to repeat what Vicky said. So before it had even hit 4:02pm, my best friend and her daughter had walked out and Vicky IMMEDIATELY locked the Chapel door, said nothing, and quickly walked back to the office as my sister walked up to us. TWO MINUTES. ALL VICKY GAVE US WAS TWO MINUTES. AND EVEN THEN, NO PERSONAL SPACE. So my best friend, her daughter, my sister and I stand right outside the transparent Chapel door. Reminiscing the departed as one would normally do at a human version of a final viewing BUT RIGHT OUTSIDE and discussing how baffling UNPROFESSIONAL Vicky was. We stand outside the Chapel door for 15 minutes. During that time, NO ONE went into the Chapel, no movement was made in it, and Baloo was never even touched within those 15 minutes. SO WHY WERE WE RUSHED, VICKY?! JUST WHY??? Eventually, I went inside to ask for her name. The other lady working informed me. I return to my little support group outside and a few minutes later, Vicky comes out to ask "Is everything all right? Did you need anything?" as if AGAIN to RUSH us out the parking lot!!!! After a few more minutes of trying to get the bad taste of Vicky's treatment out of our mouths, we all finally decided to leave. Thanks for having Baloo DISTASTEFULLY displayed so we can remember him BLEEDING OUT! PET OWNERS AVOID VICKY!

    Precious Pets Cemetery - petcremation - Updated July 2026

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