They have above-and-beyond service that I've never experienced before. I had some challenges with…read moremy chair, and they were prompt in getting back to me via email, walked me through step by step how to fix things, and honored their word every step of the way.

Unbelievable. Over a thousand dollars spent on the chair. Gets delivered in over a month, and DOES…read moreNOT RECLINE. I request support and am sent instructional videos that are purposely misleading, since they show how to access parts of the chair with ease, and are blatantly not the case for the actual product. The chair is unable to recline. How the hell did the chair pass inspection!? Really hoping for a full refund, but am not pleased with the waste of time and energy regardless! Horrible!

For personable, thorough, expert furniture reupholstering this is the place. It took me a while to…read morefind a truly great upholstery workroom in SW Michigan and this is it. I originally contacted Charlie's Chairs for the in shop appointment, and realized I was at Brass Tacks workroom. The volume and variety of work they have waiting in their workroom was testament enough for me to be confident that I was in the right place. These guys are experts and are very talented. I was under a Tight deadline and Charlie was very communicative, eager to help, seemed ever ready for consultation about my comparatively small but somewhat complicated upholstery project. I HIGHLY RECOMMEND.

Poor communication and failure to follow through on commitments. After waiting 4 months to get my…read moreproject rolling, I finally said f*ck it and took my business elsewhere. Everything was done via text, which I hate anyway. Very poor customer service. I couldn't take it any longer!!!

My husbands grandfather handmade bench was in disrepair; that's what I thought. Someone in the…read moreupholstery business referred me to Perrin's Upholstery of Grand Rapids. I held my breath when I spoke to Dean about the bench; knowing there's no way he even consider it. I offered to send him pictures by email, but he said no just bring it in--" I will take a look at it". The collection of fabric is awesome; they have something for everyone. Even my picky husband. I left town for the winter (6 months) I told him to take his time and would see him in the Spring. Boy! What a beautiful job! A work of art!! If I could give him more stars I would at least 20!!!!!

Loving a chair I've owned since 1990, I found the cover was in great shape but the foam of the seat…read morecushion needed to be replaced. I searched out Perrin's Upholstery to replace the foam in the seat plus build up the loose back cushion. Certainly a small job compared to many however seeing the wide range of fabrics and the various projects they were working on made me realize without a doubt, I'll return when I'm ready for other upholstery to be done. Dale (owner) and his son are professional, personable and friendly. How nice it is to have a business so easy to refer to!

We needed our Pontoon cover repaired FAST, and Yellow Rose did the job!…read moreWe got our pontoon out of winter storage, and unfortunately the cover took a beating from the early snowfall that happened before the boat could be shrink wrapped. Two of the center grommet hole patches were completely torn out. We took the cover in on a Thursday afternoon, and it was repaired by early Friday afternoon! Actually, I thought that we were looking at having to purchase a new cover. What a relief when they said that it could be repaired, and that we still had many good years remaining in the cover. Thank You Yellow Rose!

Excellent workmanship with every upholstery project I have given him. From upholstered furniture…read moreto creating boat mattresses he has always given us an excellent finished product.

Jack did an amazing job reupholstering my two wingback dining chairs. They were done in a…read morereasonable amount of time for a reasonable price. The attention to detail is unbelievable. He laid the pattern so that the two chairs match perfectly. The floral pattern lines up throughout the seams and the piping and finishing details are beautiful.

I took my couch there and Bob did wonders. His craft and style are unlike anything I have…read moreencountered. I was not totally sure what I wanted and he guided me and my husband through the whole process of selecting a beautiful red fabric that looks amazing in our home.