The service here is so slow. My car has been waiting 3 days for a stand by. They told me i could drive my car with no headlights along with the gas not working hello safety issue. And too book an appointment there booking a month out. And they told me that they only have one mechanic on for the whole cape cod. I'll pay AAA to tow my car over the bridge before i ever go there again read more

By FAR the best experience I've had buying a car. Mike went the extra mile so I could leave with the car so late in the day. Kara was very helpful and up front during our final transaction. Would do business with again! read more

Worst ever customer service from service reps to service manager no one calls when the say they will. Charged for a repair that did not fix the problem. Left multiple messages with both rep and manager with no return call. Treated me like they were doing me a favor. Whatever happened to customer service. My recommendation is find another dealer. read more

Terrible customer service and communication. Dropped my car off in the morning received a call right before closing that they need to keep it for the next day. I texted them the in the morning no return text called at 2 PM...no return call till 4 PM saying they needed to keep it for another day. That they had just completed the "evaluation"! Did not call my warranty company to try to work with them on my behalf. Do not recommend, very rude and unprofessional. And do not go to bat for their customers. read more

12/27 called to make appt for warranty recall. appt given for 1/5. get there 1/5 - go through the standard checkin procedure of about 20 minutes only to be told, SORRY we do not have the part here. you would think that they would ORDER THE PART AHEAD OF TIME. this companies slogan is " we are 5 star and we will prove it" NOT... their service is horrible read more

I don't really give one star by there is no option for No stars. Horrible customer service. The service department has had my Dodge Challenger for 2.5 months. First They tried to say they didn't hear a loud knocking noise. Then when they did they said it was just a clip. Then they sold me touch up paint matched to my vin and it was the WRONG PAINT and made it look MUCH WORSE. So they said they would have it painted. i again expressed concern about the knocking I could now also FEEL. They said it would be fine for the two weeks until they can get me in to get it painted. I bought attack when we agreed upon and they sent it out to be painted. Two weeks later they said it was brought back in a few spots weren't up to their standards so it had to be fixed still. They also said that the noise turned out to be the driveshaft. Two weeks later I went there my car was still sitting there and it turns out not a single spot has been fixed by the autobody place. As you can imagine I was unhappy, at this point they had had the car for a month. Then I had to wait because they still didn't have the part for the driveshaft. 3 1/2 weeks later, they finally got the part and said he had to go out to the body shop and they sent it the next day. I was told it would take a week or so. Fast forward it has now been 2 1/2 months, I keep getting told that I will have my car the next day or the day after that it keeps not happening. Not to mention the fact that I was just told that they didn't honor what they said they would do it they sent it back to the first place they promised it would not go back to. Nobody ever thought to tell me that. I want my car back this is so unacceptable read more

I had an appointment in April 2019 for the Wrangler Airbag recall. They called to cancel my appointment because the shipment didn't arrive. They said I would be called when they received the airbags. A few months later I called and asked if I could get my appointment. I was told that I was still on the waitlist. Since then I have left several messages on the Recall Voicemail which states I will get a callback. It is now Nov 2019 and no return calls. Very disappointed! Whill not recommend Premier. read more

Jed's was great. I was on vacation and he diagnosed my problem and got me back to enjoying my time off as quickly as possible.

Earlier this year I brought my 2011 Jeep Cherokee Overland to Premier Jeep in Hyannis for a bad cooling fan, it was a HORRIBLE experience. Eventually fixed though. That being said, I recently had another issue "Serv 4WD" light showed up. I made an appointment and dropped it off on September 14th 2018. First questioned asked "Did you buy it from us?" I should have known from that question, I was in trouble. Anyway, I also advised them that there was a rattle in my front end that I would like them to check out. I met with Danielle Laham the "new" service manager and (daughter of the owner of the Dealership). Later that day Danielle called me and told me that they had "diagnosed" my vehicle and the part was going to be $506 over the phone, however, because the part that they "thought' it might be, was under the back seat, they couldn't be sure because my tools were loaded above the back seat. (I have paperwork saying that). I was told "We need to order the part and you'll need to remove your tools to verify the diagnosis" I agreed to pick up my vehicle at that time. I showed up to get my vehicle and Ms. Laham" proceeded to tell me that the part was now $538 and I owed $104 additional in labor charges. I balked, and said I have a $250 bumper to bumper deductible on my $3,200 warranty that I bought with the car. I was then directly informed by Ms. Laham that if I wanted to get my car fixed it would cost me the $250 plus the additional $210 or they were NOT going to fix my car and I could go somewhere else. The diagnosis sheet I have also says that the front end had no rattle, and everything was "tight". I told Ms. Laham that I'll call my dealership & the warranty company to verify Premier's claim before I spend one nickel over my $250 deductible. I was then told I could not get my car back until I paid the $132 "diagnosis fee", I tried to refuse. My car, loaded with my tools on a Friday afternoon was now being held for ransom until I agreed to the $132 fee. I refused to pay the $450 she wanted out of pocket and asked for my keys. I had NO choice but to sign the paperwork as I had a job lined up for the weekend and needed my tools. I then contacted both my dealer, and the warranty company and both agreed, I need not pay anything over my deductible. I eventually contacted the dealership Off Cape and they agreed to service my vehicle. Not only did they diagnose my vehicle's "Serv 4WD" correctly, they found the rattle in my front end and correctly fixed that too. (about $3,000) They fixed both and charged me my $250 deductible, not one penny more. PLEASE do NOT bring your business to any Laham dealership until they understand the customer is their best asset, not Princess's ego. Did I mention I called the GM of Premier three (3) times and not surprisingly, didn't hear back until I mentioned the Massachusetts Attorney General's Office. Needless to say I ignored his call. Beware consumers!!! read more

Apparently Premier is in the business of trying to take of advantage of older women when they are alone!!! And apparently Premier's management is unwilling to stand behind their service work!!! My mother had service repair work done to her Jeep at this dealership. Diagnostics were provided supposedly by technicians at the service department. The repair was supposed to fix a vacuum problem with the fuel system. She was instructed to drive her Jeep for a period of 150 miles and then return to the service center. On her way back to the dealership she went to fill her fuel tank up. Gasoline sprayed back out of the fuel fill covering her in fuel. She immediately called premier and was instructed to bring it to the dealership. The gas tank was crushed by negative vacuum pressure in the tank!!!!! Foreman states "never seen anything like this in 30 years"!!!!! When asked what they were going to do about the problem and the now unsafe vehicle??? She was directed into the sales department to buy a new car, her cars totaled, and we refuse to fix the problem that, I have to say, is directly related to their service work!!! Some how this is her fault!!!!!! Never have I have more time wasted and a worse experience with any service department in any industry. read more

Stay Away! These guys will try to take you for a ride. I went in to buy a Jeep and planned on trading in my 2004 BMW M3 with 54k on it. They offered me 12k.... are you serious?!?!? Go onto cars.com or any site and try to find an M3 under 20k within the boston area. These guys have no clue, M3s never trade for Kelly and its insulting to try and take advantage of someone. FYI, I just bought an X5 M and it was not from your lot... thank god read more

Do not bring your vehicle here to be fixed! They charged me an absurd amount of money and did not fix the issue with my car. I left and brought it else where. On top of not fixing my jeep they held onto my jeep for 15 days! And it went untouched. I was out of state for work and whenever I tried calling for updates Tim did not reconnect with me. They just let my jeep sit without fixing the problem. I was extremely unhappy with the services here. Finally when they gave me my Jeep back and said it was OK to drive, the same exact problem occurred. I spent over 1500 bucks for this place to fix my Jeep and they failed. After the second failed attempt of fixing my Jeep I was fed up. My next interaction added insult to injury when Tim's buddy in the cubicle next to him had the nerve to say to me "ohh wow! you owe us a lot of money" when I went in to pay my bill and take my car to a different business. These guys are simply not professional. Do not go here! Update: I took my vehicle to another business. They fixed my Jeep in three days after diagnosing the problem. It cost 250 bucks from the new mechanic. read more

Had my 2007 Grand Cherokee towed to Premier 7/30/18 due to issues with ignition switch replaced via recall some time ago. The engine would run but tach all over the place and dash lights coming on and off. Was told by Matt that I needed a diagnostic test done for $139.00 and I approved. It would be a few days before they could look at it. Also asked tires be pumped to 40lbs. Received call from new advisor, Austin Blake, 8/1/18 stating that the diagnostic test showed 3 pages of read outs and that Wireless Control Module was the problem and it would cost $930.00 without guaranteeing any fix to my problem and that it was not the ignition switch. Told Austin I'll get back to him. I then researched my problems online and by calling a couple of mechanics in Hyannis, Ma area and found that it could be switch again or key Fob and a couple of other things like disconnecting battery for a bit to reset system. The place I sent it to asked 1st thing to make sure I sent both key Fobs with Jeep. I had asked Austin about the 2nd key Fob but he said it wasn't the problem. I had also asked Austin for the 3 pages of codes I paid for and never got them. Figured new mechanic could use them. Also had to ask Austin that my tires be inflated for the 2nd time. He said Jeep started up and did my tires. Report stated they couldn't keep started. Hmmm. The new facility called me next morning to tell me Jeep was running great and couldn't find the problem. They had also used 2nd key Fob with new battery and it worked. The bill including code download was $52.00...not $930.00. I tried to reach the service manager via message and email to no avail...guess having the same last name as the owner lets you blow off customers. I had mentioned to 1st advisor we would be looking to get another vehicle because of my issues with my Jeep with 100,000 miles on it and not putting a lot more $$$ in it and figured that would be incentive to help me since we have bought 2 vehicles from them. In closing, I think pretty boy Austin needs to actually do his job like providing paperwork I paid for and asked for, and inflating my tires without being asked twice, and not just trying to stick me with a huge bill for nothing without guarantees. Also,the service manager, Danielle Laham, should return emails from disgruntled clients. Regards, Joe D. read more

I purchased my new Dodge Grand Caravan back in August 2012. The experience was great overall and they were very competitive with their pricing. Today I had the first oil change done and I was AMAZED at the service they offer. Their waiting area is very nice and they do not have you stand at a counter while they write up your service order, you sit at a desk with the service adviser. The service was extremely fast under 20 minutes for a full oil change! read more

Our once reliable 2001 Jeep Grand Cherokee suffered mechanical issues while we were on vacation in Truro, MA. We drove all the way to Hyannis to Premier (just made it) because of our confidence in Jeep dealers where our jeep could be checked out and fixed, if needed. We dropped our jeep off and were told by service that it could not be looked at for a few days. That's fine, we appreciate the fact that we walked in and couldn't expect immediate service and therefore rented a car. Here we are five days later...no word from the dealer...AND to make matters worse, I left three voice mails for Austin Blake and one for Mr. Delamore, the GM...And NOT ONE OF THEM RETURNED MY CALL!! Never in my life have I had such a discriminating, disrespectful, experience!! This, after reading a glowing reference from a gentlemen from NY who had his tire changed and recall issue addressed immediately! How odd that one person gets the "royal" treatment; another gets treated so badly! I would not deal with this dealership nor would I EVER recommend anyone either purchase a vehicle or service. Prior to arriving at this dealership, we stopped at a local service station where the service man was friendly, helpful and went out of his way to get us on our way. Shame on you Premier, treat your customers, whether they are one-time for ongoing with respect and provide the quality service that is known for Jeep dealers. read more

Competent service staff. Clear communication, good repair albeit a little slow. Wasn't impressed with their loaner program but it's better than walking. I would recommend Premiere to any Mopar owner needing service on Cape Cod. read more

This my favorite place for buying SUVs already bought four vehicles there. Previous Customer service people was very unpleasant especially when going for follow up serving. But recently I gone back there and I must say I am happy to see the changes there now. Persons who was there that didn't know anything about customer is no longer there. Thanks to the new Manager lady wonderful person. awesome service provided great pleasure working with her. Thanks to the new team. Best place to buy all dodge fleet read more

Premier Service Dept is terrible, have a 2010 jeep liberty, heater core started leaking right after warranty expired, paid $1200, for a new one installed, when I picked it up, door jams were all scratched down to primer, had to take it back, they corrected it, less than 7 months later heater core started leaking again, took it back to have part replaced still under warranty repair, got vehicle back, door jams scratched again and passenger side carpet and insulation were still full of coolant from replacement!, had to take it back again to get it cleaned, well guess what happened 8 months later, yep heater core went again, took it back, they replaced it, no dings on door panel, but passenger floor rug and insulation soaked with coolant, when I went to pick it my wife said she could smell coolant, brought out service rep to show her and stated we were not taking vehicle, until coolant cleaned up and insulation and carpet cleaned. Service rep agreed, this was on a Friday before Columbus day weekend, heard nothing following week, several phone calls, to service dept and rep, no return call, went to dealer ship, was told vehicle was ready, she brought it out to me, I opened passenger side door to find carpets pulled back and insulation on seat, car was never touched for over 11 days! then service rep accused me of pulling carpet back!!! Manager was not present, but I know she was notified by regional manager, I was fit to be tied, told rep to give me keys, she stated the service techs could only do so much!, told her fine, I will correct it and will never buy a jeep dodge product ever again, esp from this dealership! And I have bought 2 vehicles from this dealer, and have had 3 vehicles serviced by them since 2008! Nice way to treat customers!!! Stay away, FAR away! read more

I recently purchased a Jeep Patriot from a non-Jeep dealership and wanted to have a local Jeep Dealer do all service on the vehicle, going forward. I took my 2017 Patriot to Premier for an oil change and tire rotation before driving to Boston and then to Virginia. On the expressway in South Boston I started getting a rattling noise coming from the left front that was progressively getting worse. Before heading to Virginia the next morning, I had a local brake and tire dealer look at the Jeep. They quickly informed that all the lugs were loose and the ones on the left front were about to start falling out. They tightened all the lugs, without charge. Before leaving Boston, I called the Premier service department, gave them my name, number and explained to them that it could have been a very serious situation if the tire had fallen off on the highway, and that they should check with the service tech who preformed the tire rotation, as to why the lugs were not tightened. The customer service representative did asked if I would like to make an appointment to have the lugs tightened, and clearly did not grasp the gravity of the situation. I informed her that the lugs were all tightened and I had to leave for Virginia, and that my call was out of concern. Since that call, I have not had any contact from the dealership with follow up or even an expression of concern. read more

The most HORRIBLE customer service I have ever experienced (to say the least)! I purchased a vehicle from premier Volvo cape cod and within 2 weeks I had to bring it back for repair. After 4 months of repairs my vehicle is STILL not fixed. To make matters worst, they wanted to charge an excessive amount for a part that was broken when they sold me the vehicle. After I explained how unfair that was I was told to leave their waiting room and stand outside in 11 degrees weather with my 3 small children. John Lendvai was so unprofessional and a coward that he did not even have the nerve to talk to me in person! read more

We just received our new Jeep Compass and it was by far the best car buy experience we've ever had! Our salesman, Joe O'Brien, was exceptionally knowledgeable. He took the time to carefully listened to what was important to us and helped us decide on the Compass. Joe went over and above our expectations, he even delivered the car right to our door! Now that's great customer service! We will be back to see Joe and Premier for our next vehicle. read more

Horrible customer service and watch out, buyer beware!!!! Purchased a Jeep from Premier in 2011 and always had it serviced by them even though service is slow and rude( they are closer than the other dealership), but the latest insident was the end-all. Tried to get an issue resolved and was informed that it was fixed, tried to drive away, issue was still present. Customer service informs me that they will make good on it, ok, tried again, they wanted more money, and still the issue is not fixed. Tried to reach manager Burke, that's a joke. Two days, no call back! And no one wants to resolve the issue. How do I know that they aren't committing fraud by telling me the car needs things (which I pay for) only to still have the same problem?!? What is going on here? Stay away!!!! read more

I brought my Chrysler 300 into Premier for a recall notice I received on the airbag. When I picked up the car after the replacement, the steering was binding and I told them. They said it was like that when I brought it in which it was not and refused to do anything about it. It is a serious condition and I intend to pursue all remedies possible. Don't go here. read more