Bought a Sierra Denali. It was the best buying experience I have had when purchasing a vehicle. Everyone was nice and accommodating. The pricing was great and I received more for my trade-in than I anticipated. The only "complaint" I could make and it is not exclusive to Premier is the amount of time it takes to get through the buying process. If GM can figure out a program to shorten the time going through the purchasing process they will have a leg up on the competition. Ask for Bill Buswell. Excellent sales associate as were the others (Greg, David) that we dealt with. I would DEFINITELY recommend Premier to anyone in the market for a vehicle. read more

Premier Chevrolet - Auto Repair Near Me - Brooklyn, Connecticut

Bought my truck at another dealership and was told when we signed paperwork, that we had free oil changes for 2 years. Had my last oil change in March. Towed the camper to Florida and back so the mileage went by quick. Went in this week for what I assumed was my last free oil change (bought truck in October 15). Was told I was "out of warranty oil changes". When I questioned why, service guy said "your beyond you 24,000 mile warranty oil changes". I was at 24,756. He said he can change it for $60. Funny I can change it for far less then that in my driveway. When I began to explain about what we had been told when we bought the truck, his reply "yeah I hear that all the time, it's not true". Great. Thanks. I'll take my business elsewhere. He NEVER even tried to make it right. BTW I looked through all my paperwork and see nothing about mileage restrictions on my oil changes. Paperwork states "free oil changes for 2 years from date of signing". read more

Purchased a new car and refereed a friend as the sales team was spot on. To be expected as they always are nice to take your money but they were not pushy. Only fault was they are not 100% informed on what they are selling. Overall a great experience though in that aspect. Service, a train wreck! Every trip to the service department they have been ill informed and not even sure what they were doing. I have had 4 trips to the service department and each and every time was a complete joke. I showed up to have A/C installed in my new car for which I had scheduled for several weeks. A few miscommunications leading up to my appointment, do they have they part, don't they, no calls, chasing them around and finally they seem to have my parts. I show up and they think I am there for an oil change. I tell them no, they are installing A/C. The guy says oh that is a bigger job than an oil change. I am like duh, no kidding! Anyway finally got it done, all set aside from some damage to my console, a whole other story there I then have problems with the car running. Brought it for service to check. The guy calls and wants to charge me $260 to change an air filter. I told him he was nuts and put it back in, I will get one for $12 at auto parts store and do it myself. They changed my oil and I had asked if I had anymore comp oil changes. The guy said yes, 3 more. So back to the console, waiting weeks, months no call backs, had to call them over and over, wrong parts ordered, wait wait no calls wait wait no calls, nearly 4 months later no parts. So I stop in to schedule my next oil change. I ask the guy once again if I still have comp oil changes. Yep, you get 4 and had 1. Ok schedule me in. I show up a week later, oil changed, all set sir. I get to the counter and the guy tells me $60! Huh?? I told him what the other guy told me and refused to pay, let alone $60! I can get it done across the street for $24! So of course the other guy is MIA so I tell Jeff about the conversation I had a week prior. He finally gave it to me but I had flat out refused to pay him as I was told several times I had 4 comp oil changes. Needless to say I had to call Ellis the GM about the console and offered a very simple compromise that would save the dealership several hundreds of dollars. Nearly a week later and they still can't figure it out. So he hears about the oil change thing and calls me up to give me a ration of you know what about it. I told him I am sorry his guys can't get their story straight but I was told one thing and that is what I went with. Needless to say, their service department needs COMPLETE revamp. I ran a service center for years and people would not have a job running their place like this for me. BEWARE THEY WILL JACK YOU $60 FOR AN OIL CHANGE AND THINK THAT IT IS NORMAL!! Courtesy Ford across the street $19.99!! Ellis finally did right by me. I hope they get their service department squared away and then they would be top notch! read more

I was in the market for an new vehicle, I knew exactly what I wanted and I was torn between two vehicles. On a referral I ended up at Premier and I am so glad I did. I worked with Joanne as my father referred her to me after purchasing his Colorado a few months before. She worked extremely hard to find me the exact car I wanted and went above and beyond to make sure I was taken car of. I had also been looking at a Hyundai from Central Hyundai in Plainfield. I loved the vehicle there BUT not the customer service. The sales manager was arrogant, rude and pushy and was not willing to make any efforts to accommodate my needs. With the level of customer service Joanne showed me, THATS what sold me on my new car. I very well could have purchased the Hyundai but I knew I did not want to deal with that dealership for the next 5 years. I will recommend everyone to Premier, I even look forward to buying my next truck there within a few years. I am so grateful for the smooth process that occurred with Joanne and absolutely love my car!! read more

This was absolutely the best car buying experience I have ever had. They went above & beyond what any other car dealership has done for me. Truly great & honest people. We got a 2014 Chevy Silverado. read more

If you want to come to a place to buy a car or truck where you can feel comfortable, and be treated like a friend, not a number, Premier Chevrolet is it! They have an extensive inventory of new and used cars, and they offer certified repair service for all makes and models of vehicles as well. The sales people are knowledgeable and helpful, not pushy at all. read more

Service: I've always had a good experience with the service department of Premier Chevrolet. When my Cobalt was recalled for the ignition switch, they paid for a rental car for 4-5 weeks while that parts came in and the service was done. Their desk personnel are friendly and top notch. Sales: This is where Premier loses stars. I attempted to discuss price for a car I was looking to buy, ie, what would be the final sales price, what would my current car be worth as trade in. But the sales rep always side stepped and did not engage in the negotiations. When I left that day, I felt as if we would talk prices on the next day...which didn't happen. The final price was a bit higher than I expected, and the experience left a sour taste in my mouth. I love the car, however the purchasing experience would have been better if the salesman engaged. I don't think my next purchase will be from Premier, simply based upon my experience with the salesman. read more

Horrible service! Had an issue with my Silverado loosing oil and the guy asks me do you change the oil in this thing? I show him the oil coming out of a coupling in the front and he says that's not a problem. Took it to another dealer and they traced the leak and fixed it under warranty past the mileage data unlike the crooks here. Stay far away from them unless you like throwing away money read more

The service and service advisor were 100%! However I paid for an interior cleaning only to find the vehicle still dirty.

I live in Scituate, RI and when I was shopping for my car, I began my search online because my health is not great. Premier, by far, was the best. I asked for the bottom line price because I wasn't in the shape to haggle and they respected that request. I purchased my car from them and have not had a single regret! Service is very accommodating. I am planning on purchasing another car from them for my daughter in March. I wouldn't go anywhere else! read more

Good luck buying a car at this place. They are like the keystone cops at this dealership. From initial walk around the lot with a sales kid who was more interested in lunch than us( chased down by his boss as we were leaving). Then felt pressured into sale. They messed up at DMV,getting billed on my old car I traded in. When picking up vehicle it was never washed,poor salesman outside in dark rubbing it down with a towel. Had small chips in door,said they would address.Gave me a little thing of touch up paint. Car was used but didn't expect to need brakes and rotors a month after purchase.My mechanic said they definitely should have caught this. Oil changes are another adventure.You make a 430 appointment and they bring your car in at 530.Then after sitting for an hour right across from receptionist when you lnquier how much longer she says'oh its ready,I was looking for you'.Which is buzzard when your sitting ten feet from her. If you want to deal with a circus then this three ring circus is the place for you. read more

My husband and I called to inquire about the price flexibility of a used truck Premier Chevrolet had listed. Because we reside 75 minutes from the dealership, we wanted to make sure the pricing was in the ballpark of our budget before wasting our time. Joanne, the internet sales manager, was the point of contact for negotiations between the finance manager and us. We came to an agreement on price and agreed to leave our house immediately to purchase the vehicle, contingent upon a successful test drive. Premier Chevrolet requested a deposit over the phone, and we responded by offering our credit card or another method. Joanne then stated since we were leaving immediately and were expected at the dealer within 90 minutes, the deposit could be placed upon arrival at the dealership. Although we offered to put a deposit on the vehicle, the dealership declined, insinuating they would hold the truck for the next 90 minutes before we arrived. Arriving at the dealer, we were surprised to find out the dealer had not only let the truck we had agreed to purchase go out for a test drive but they had also begun the process of signing papers with that customer. After being lead on that we would be purchasing the truck by taking us on our test drive, we were informed by the salesman, the truck had been sold. Voicing our disgust with the dealership not honoring our verbal agreement was met without concern because according to their sales manager, Jason, "They just want to take in as much money from customers as possible." It speaks volumes about the character of those at the dealership that they held no accountability for the mistakes of their employees and proceeded with the sale to the new customer at our expense. Premier Chevrolet screwed us out of the truck they agreed to sell us, 4-1/2 hours of time and 1/2 tank of gas. read more