only provider who responded. Couldn't come for more than a month, so I passed. Work still not done.read more

These guys were fantastic! My HOA told me I needed maintenance on my chimney, but when Johnston's…read morecame out to inspect it they told me that there was nothing wrong with it. They did the inspection, and sent me pictures that I could send to my HOA free of charge! If I ever actually need work done I will definitely call them!

Extremely poor quality work, and when asked to repair what their tech broke I was quoted a $5200…read morerepair bill. We are having them and their business practices reviewed by Angie's, Bank of America, Visa and the local BBB. Beware there are many other ex-customers who have similar run-ins as posted on BBB.org, Homeadvisor.com, Angie's, Google and Yelp. Between over charging, poor quality work and having to chase them in court it has been a disaster costing me $400 to repair their ***-up! All this and having to fight off cancer and under go a surgery.

Don't use them. They won't show up. I made an appointment several weeks ago for a chimney…read moreinspection and cleaning for today. Got a text yesterday that they'd be here between 12 and 3. Waited around all day. Nothing. Called at 2 and they assured me they were "still coming". They called my wife at 3:30 and cancelled. "Had a problem on earlier job." Which is understandable, so you'd think they plug me in first next business day right? Hah! Tried to reschedule but they weren't willing to make any reasonable accommodation other than add me on at end of day on a day that wouldn't work for me - and end of day worked so well for me this time. If you like waiting for the cable guy you'll love them. Otherwise, don't waste your time waiting for them to not show. Call somebody else.

used this company after a bad experience with another local company i won't mention the name of…read morehere.... Cova gas fireplace repair was spot on and quick. the price wasn't bad either.

What can I say? I don't usually write reviews like this, in fact I don't write them ever, I "TYPE"…read morethem haha! Anyways, we bought this house and had it inspected and everything else we were supposed to do, which wasn't cheap FYI. The Inspector-guy checked out the fireplace even (which is gas). We go through the whole moving process which we all know can be a nightmare. I go to do a once over the house while my partner took a shower. I came to the fireplace and I flicked the switch, and... Nothing! I couldn't believe it so i flicked it back off, and then on again. This time i heard it sparking, but still nothing lit. To make a long story short, we were talking to the neighbor and they told us to call CoVa Gas Fireplace Repair. Well at first that sounded a lot like a certain virus we all know but she repeated CoVa Gas Fireplace and I just shrugged (we are from Texas where there is no Gas Fireplaces. I am used to the run-around service companies can give you but i must say that from the beginning, CoVa Gas Fireplace Repair was probably the best service company experience I have EVER had! The were so courteous, polite, and professional. They laid out how their service works, exactly how much it is, and didnt hide their price or alienate me in any way. They listened to what i had to say and within a week they were at my house and did such a great job on the fireplace. They explained EVERYTHING, and even made sure i was comfortable turning it off and on. I will be calling this company for the fireplaces annual service. They could charge twice as much and i still would. you can't put a price on piece of mind or safety, and Cova Gas Fireplace Repair provides both of those services... and gas fireplace service too

I bought my gas fireplace from this company about three years ago. Since then the gas logs have…read morebeen Serviced annually, per the manufacturers, and G.F.R's recommendation for maintenance. I have to be honest, at first i thought that sounded made up, but I talked to the manufacture and it really should be serviced that frequently. Now I'm known for being the type of person that stands over people and ask "hey you need more light?" now I'm really asking that so I can actually see better, because I'm nosey, lol... Anyway's I ask him and he quickly and softly but with a deep voice says "no, I'm fine; thank you anyways..." i just blurt out UH-HUH and he looked back at me with the funniest facial expression and just held it there for about 20 second, Longest 20 seconds of my life haha. all of a sudden i felt an immense amount of laughter about to erupt... it did., I swear i almost died laughing. So was the technician. Before he left i asked him what possessed him to do that and he said "probably my meds wearing off" and we both almost died laughing again. it was a riot. He always was funny but this time he just really made me laugh hysterically. i can't wait for next year!

From the owner: We are dedicated to providing the best quality gas fireplace repair and services. To the point…read morewhere we are downright tenacious. We never say never, and we never leave a unit taken apart. You may wonder why we have a 5 hour window. It's because our gas fireplace repair technicians don't really ever know how labor intensive a gas log fireplace insert can be. No two appointments are alike. So with that in mind we say a 5 hour window and a phone call roughly an hour before the technician heads your way, is quite useful in freeing up your day instead of sitting around waiting for someone to show up.

Great doing business with these guys. Polite. Professional. On time. Good rates. I have read the…read moreother reviews about Premier not being a good business. I did not experience anything like those reviews and I do recommend them. July 2020 I contacted Premier Chimney and Roofing to come sweep and inspect my chimney. I had learned about them in a local advertisement mailer. I read the good things about them in online reviews. I had a pleasant conversation with them in scheduling the appointment. The technician came out, swept, inspected, and showed me before and after pictures of his work. He showed all the cracks in my tiles and took the time to explain what my options were to fix it and the severe risks of continuing to use the fireplace. We scheduled to have Premier re-line and re-cap my chimney. They explained Heatshield, the product chosen to re-line it. During the winter, my wife noticed water coming down the chimney through our wood burning insert. Premier was dealing with a temporary COVID related shutdown and I had to use another company for the fix. Matthew, Premier's owner, wanted to see the job through; wanted to make it right. He didn't hesitate to review the work order and reimburse for the work his company would have come out to redo. That's good business. I will definitely use Premier in the future for my chimney needs.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

The men were nice but they caulked around my fireplace Mantel $10 for the caulking took 45min to…read more1hr $399.00 what a rip off I could have done it myself never again . Stay far away from them there are more reputable companies around. Basically $400 an hour.

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

We got an electric fireplace and the service was excellent from start to finish! The customer…read moreservice was amazing.

I contacted them to provide me quotes on refurbishment or replacement of my gas fireplace. There…read morewas a charge of $250 for them to come out and do a survey of the current system and provide options based on their inspection. The technicians that came out were professional and knowledgeable. This is where the good news ends! I had been told to expect quotes in a week, when I called to follow-up I was told that the estimator would send quotes and call to review my options that day... no call and no quotes. 3 days later I received an estimate (no call) and sent it back with some specific questions and asking for a call to review... no response. 4 days later a received another quote for $700 more, again no call or explanation. Again sent it back with questions, now 4 days later still no response. Clearly a waste of time and money on my part, I can't imagine what actually doing business with them would be like! Lesson learned

Ryan arrived to clean and service my 12 year old natural gas log fireplace soon after his 11-1 time…read moreslot began. He was very pleasant and knowledgeable and answered my questions. He located a larger than necessary gap and filled it in with insulation to save energy. He cleaned it out thoroughly and it now looks brand new. You can save money having this done now. I'm glad I did. These were very nice people to work with.

Josh and Dwight did a great job installing a stacked stone wall around my fireplace. Entire shop…read morewas easy to deal with and everyone was very friendly. Highly recommend.