0 stars if I could.. better yet negative stars. This place is a sham. google premier tv parts. You'll see numerous complaints from ripoffreport and BBB. I bought a part from them, received and didn't work. They took it back and said my CC would be credited w/in 48-72 hours. Almost two months later nothing. Even after several phone calls and emails. Avoid like HIV, Bubonic Plague, Herpes, Ebola etc read more

This place is horrible. Don't bother trying to call them before noon. They don't answer the phone and the voicemail box is full so you can't leave a message. They were scheduled to fix my tv that is completely out. They called the evening before they were supposed to come out and said they didn't have parts. They said it would be 3 to 5 days to get the parts and they would be out the following week to fix the tv. I tried calling to confirm they were still coming, but nobody would answer the phone and I couldn't leave a message because the mailbox was full. The next day they didn't show up so I missed work for nothing. Tried calling them all morning with the same result. Finally get a hold of them after 1pm and they said they were supposed to get the parts the next day. They wouldn't schedule my appointment. They said they would call me the next day to schedule. NEVER CALLED! I tried calling for 3 days and finally got a hold of them on the 3rd afternoon. They said they were just about to call me. B.S.!!!! They said it would be a week before they could come out to fix the tv. I told them that was BS and they said that's just the way it is. Unfortunately I had no choice, as this was a warranty repair that is contracted out by a 3rd party insurance company (from HH Gregg). I will never buy another tv and purchase an extended warranty that would use these idiots for repairs. Absolutely the worst customer service I have ever had to deal with all the way around. If you see or hear "Premier Electronics", RUN, RUN FAR AWAY!! I don't even want these people in my house. No TV for a month because these people are scamming the insurance company. How do you say you don't have parts when you never even looked at my tv! Absolutely disgusted. I agree with the other reviewer- there should be negative stars! read more