A big hurry .... not real friendly in monroeville... went to north versailles a little better…read more but not having my best interest for care...found another doctor out of this network

1. I complained of testicular pain and saw PA Amanda Coutour. She never examined the area, wrote a…read morescript for an ultrasound for the wrong area, which meant I paid for an ultrasound I didn't need. And I had to go back for a new script. 2. Saw Dr. Toocheck the second time. He wrote a script but it didn't have the correct info on it either. While at radiology, I had to call Premier back and coordinate between radiology and Premier because Premier wasn't answering radiology. Took an hour. 3. When I finally saw my PCP for my annual checkup, Dr. Jana was unapologetic and unempathic for my financial and time troubles with Toocheck and Coutour who are his colleagues. I complained of testicular discomfort and he belittled my concern, stating it was a small cyst. When I noted it could have grown, he scoffed. 4. This is all after a secretary made me schedule a mid-year follow up for another matter, and when I came in Jana apologized, said I didn't need to be there, yet I was still billed. I'll be getting a new PCP in a new group. While I was there for my annual checkup I overheard two other patients grumbling and complaining about PRemier. Don't go there. Incompetent and they lack empathy.

I've never actually taken the time to complain or write an extensive review before. However, the…read moreatrocious and impossible service I have received since I became a patient with Forbes Family has motivated me to at least try to save one person out there from entering this disaster. The first and most obvious problem with Forbes Family Practice is that you will NEVER be able to reach them. You likely will never even reach a live operator on their ridiculous phone system. I have never been able to make an appointment without waiting upwards of 20 - 30 minutes on hold... regardless of the time of day/week/whatever. I have actually routinely had to resort to just going in person to the receptionists to make my appointments face to face. (Interestingly they never seem to be answering phones or juggling this seemingly MASSIVE load of incoming calls that warrants putting customers on hold for such ridiculous lengths of time.) The staff themselves, (With the exception of the front desk) are actually very friendly and courteous. This is the only reason I hesitate to give such a negative review or change my primary physician. Overall though, this singular positive aspect is far outweighed by just lacking they are in other important areas. The wait times are absurd. I have never had an appointment where I did not have to wait more than 1 hour or more. I have yet to have an appointment where I didn't consider walking out the door and just giving up at least once during my visit...

This is a training facility, so don't get too attached to a doctor. He/she may be gone the next…read moretime you visit. I've never see the same doctor, so continuity of care is missing (for me). And because it's a training practice, you'll often be there for longer than usual. You're first seen by the trainee. After the exam and decided treatment, you're left to sit while he/she confers with the real doctor. That doctor may or may not come in to exam you again. But this isn't the reason I'm giving it the low rating, even though it's inconvenient and annoying. The reason it only rates one star is because health isn't something to play with. I needed a refill for a prescription I've been on for over a decade and will probably be on for the rest of my life. The pharmacist called for a refill. When it wasn't refilled, I called. Days later, I called again. I even asked that if there was an issue in refilling it (which there shouldn't have been) to please call me and let me know. Nothing. Then the insurance company called. Still nothing. I was getting desperate because I was out of the med by then. And for the record, it wasn't a pain med. It was for severe/chronic GERD, which can tear up the esophagus and throat if left untreated. I finally got my Rx refilled, but only because I left the practice and saw a new doctor. It's now been three weeks since I first requested the refill from Forbes Family Medicine and the Rx still hasn't been called in.

Horrible horrible. It's always a long wait and if you happen to stuck in traffic and are 1 minute…read morepast their 10 minute exception, just forget it. They never ever answer the phone and frankly they just don't care. Do not go here!!!

Great PCP. I had a doctor that passed away at the practice I was going to. When I needed to find a…read morenew doc. O found Dr. Tilley from word of mouth. That was the best recommendation that I ever got. She is kind, understanding and willing to listen. We need more doctors like her. She is no longer at this address. Her new phone number is 412-327-0440 she is now at Primary Care Partners.

This does not pertain to medical care. If you decide to sign up for FollowMyHealth portal, a third…read moreparty (Allscripts) operates this portal. When you sign up, you also give Allscripts permission to access your personal information. This is not disclosed by Premier Medical Associates. I have received marketing for Medicare Advantage plans from Fullerton, CA and on the portal. If you want to protect your personal information, seriously consider use of this portal.

Very friendly family practice. Been going here for over a decade and have had great service every…read moretime. They're great at getting me in when I'm sick or have something urgent to ask about. They are now in AHN and use My Chart which helps to keep the patient info in one place. Highly recommend!

I have been using Premeir Medical Associates for years, but since they switched to Allegeny Health…read moreNetwork. Every year I need to have a blood test done, and in the past I would call the golden mile office, and it would take 5 minutes to schedule an appointment. This year under AHN I called the Golden mile office, got transfered to a central AHN call center, waited over 20 minutes to talk to someone, then after a bunch of questions they told me they couldn't make an appointment at that location and I should call them. I had to explain that is what I originally did but got transfered to them, so they tried calling the golden mile office and put me on hold. After another 5 minutes they came back and said there was no answer and that they would leave a message with the office and have someone call me back. So after nearly 60 minutes I still had no appointment, and no idea if or when someone might call me back

I needed to add a correction to my original review. Dr Margolis is a very nice dr. Very smart and…read moregreat at his job. I mentioned that on one line of the book I wrote on my first review. He has a guy named mike on his staff I felt showed zero respect/courtesy/empathy for the practice's patients . I felt he was snobby and ignorant. For all I know he had a bad day and is normally a good guy. But the past 4 experiences made me feel as upmc should no longer purchase immunity from any political figures . Upmc should not be tax exempt, how can a corporation cause so many issues with strong arming it's rival hospitals . The only ones hurt are the patients who were displaced . Sad. But dr margolis came clutch for me twice so far.