If I could give zero stars I would. Absolutely horrible customer service, never responds to texts/calls. We've had broken glass all over and windows busted since the derecho months ago. People shooting up in our garage. Bryant Nicholson entered my unit with an inspector while I wasn't home without correct notice, told us it would be Wednesday and came on Tuesday. Also rude in responses that we did receive. Bryant knowingly allowed a man with warrants out for his arrest to live below me and never did anything about the complaints of him being here until cops busted our doors down to find him. Then he decided to evict them. DO NOT rent from premier. read more

We are new tenants under PPS and so far they have been quick to respond to our calls and requests for problems we have had with our apartment. My only problem with the service was that, like many of the other reviews, it was not until it was a dyer emergency and almost flooded until they came to fix what we asked them to. Once we contacted the emergency number, we had someone there before the end of the day to fix the problem though. I'm hoping for more timely responses to our urgency of the concerns especially with the winter coming up. read more

If I could give negative stars I would. Just moved out of my condo in a building run by these clowns. They are rude at best, incompetent, not in the least bit helpful and bordeline unethical. Catherine and John were not capable of helping in any capacity. Emails not returned, answers not given to the point where I was beyond frustrated. I could go on and on. I would strongly advise against anyone using this company. Horrible is an understatement. read more

Do not use these losers. They got us sued and didn't even pay for the damages. They are the worst Property Management Company in the world. All of the employees are mentally challenged and extremely rude. read more

So I've rented from this business for two years and I'm that two years I've had numerous problems, some of which they have fixed, others they could care less about. What is driving me to write this review is the fact that I've had my fourth package stolen and they still refuse to install security cameras. I'm not the only one either, I've seen multiple packages ripped apart in the foyer of their fenway apartment and I can't believe they still don't do anything about it. So disappointed that I can't even get packages delivered to my own place without fearing that they will be stolen by people in the building. Do not rent in this den of thieves read more

They manage my building and have been very responsive to our issues. During last winter's historic snowstorms they went above and beyond to make sure that our roadways and sidewalks were cleared. Certainly one of the better-run property management firms around. read more

UNETHICAL, INHUMANE, INCOMPETENT MANAGEMENT COMPANY. Following numerous incidents of negligence by PPS's incompetent management staff, including broken heat (allowing the temperature to drop below legal levels), failure to warn properly about a carbon monoxide leak (putting myself and several other tenants that I know of in fatal danger), and failure to respond to essential maintenance requests, a pipe in our apartment BURST, flooding the whole apartment and leaving it uninhabitable. On the day of this incident, the manager for our property was unreachable. When I called the office on Monday, she told me she "did not have time for me". On the day of the flood, I called their "emergency" hotline, and was put on hold for FIVE MINUTES before being hung up on. In the meantime, called 911 as steaming hot water was rapidly flooding the apartment. PPS was upset that we had called for emergency help. Firefighters who responded informed us that the building was not nearly up to code. PPS made NO OFFER for alternate accommodations or financial compensation. We had to hire a lawyer and go through a difficult legal process to get our security and rent deposits back. This company is disgusting. I have never dealt with anyone so unprofessional. Their practices go beyond bad business and are straight up dangerous and unethical. read more

Premier Property Solutions - Damage to apartment following a burst pipe due to negligent management - Property Management Near Me - Boston, Massachusetts

I have been a tenant of one of their managed properties at 583 Beacon St for four months. The apartments are badly maintained and mice infested. Everyone at this company I have contacted, from the maintenance office to the building super to the senior management have an extremely haphazard record of responding to issues and emails. They also have a bad habit of sending people around with absolutely no advance notice whatsoever. Here are just some of the things that have happened in the past four months that I can recall offhand: - They have yet to fix half of the issues I have with the apartment the day I moved in. For example the high ceiling halogen lights in the main bedroom, which are too high to be accessed without a ladder, remain unfixed. The landlord promised us the apartment would be repainted and yet the walls remain pockmarked with nail holes and stains. The apartment was not cleaned at all when I moved in. They did not provide me a second set of keys for my roommate until nearly three weeks after we moved in despite repeated requests. - The fridge in my apartment gave out. The motor started making loud whirring and thumping noises. Rather than respond to my complaint and they stonewalled me until the fridge broke down completely and all my food spoiled and I sent them three emails and two phone calls in a row. Even then it took then 10 days to get me a new fridge. - One morning a maintenance guy banged on my door at 7 in the morning very loudly. When I answered it he claimed that he needed to go through my apartment to access the back stairwell. When I complained to the building super about maintenance people using my apartment as a throughway he claimed that he had sent no such person. - One day in December the heat was broken and I came back to a stone cold apartment. When I called the emergency maintenance line the guy who answered dismissed my complaint, claiming that the boiler was on its "off cycle" and just because it was off for the few hours I was home to witness this in person didn't mean it was broken. It was only after I called back mentioning to him that a glass of water I left out in the kitchen was starting to freeze did they bother to send a technician to check on the furnace. And of course it was broken. - The dishwasher in the apartment does not properly drain at the end of the wash cycle. The maintenance guy who came to inspect it left a note in it saying 'don't fill it with dishes next time'. The problem was not fixed. - Despite repeated complaints the dryers downstairs do not fully dry my clothes; it takes about 3 cycles and the clothes are distinctly lukewarm despite my setting it on high. - The upstairs neighbors have been consistently playing loud music on their drums and electric guitar from 1-3 am most mornings. Despite dozens of emails about the situation they have refused to do anything about it, instead referring us to call the police to handle it. - I had the same issue as a previous reviewer that they changed building managers on us without being informed. This was used as an excuse for not having acted on previous complaints. - TODAY, the exhaust fan in the bathroom started dripping water all over my toilet. When I called the emergency maintenance line the woman at the other end simply expressed her disbelief that such a thing could have happened and hung up. - The neighbors routinely leave trash on the ground floor landing and the super doesn't bother to pick it up or find the people responsible or respond to emails about it. I'm not talking about used napkins - these are full trash bags and broken furniture. Needless to say, I'm breaking my lease and moving out early. Bottom line: if you see their name on a lease you are about to sign, do yourself a favor and walk away. read more

I can't believe I was so generous before and gave them 2 stars. I've tried to be patient with these folks, but there is absolutely NO denying that fact that Premier Property Solutions is as incompetent a business as they come. I mean, seriously, they are complete and utter trash. Over the years working with them, I have had several emails and phone calls ignored, only to receive a response when I threaten them over social media. Eventually they blocked me on twitter, but I just made a new account. (Funny how that works, eh?) Plainly put, the folks at PPS don't give a f*ck about their customers. They are rude, disrespectful and unprofessional. My advice to anyone who has the displeasure of dealing with them is to take to every social media outlet you have and blast them from sun up to sun down. They really should not be getting away with being such horrible human beings. read more

I had lived in an apartment complex they managed and it was absolutely unforgivable. They wouldn't fix any of the issues and kept taking money off the tenants without fixing anything. On several occasions, we had been stripped of extensive amounts of money that they explained would go to "help make the building better." Premier property ignored condos with pressing issues and instead made up rules to get more money out of all the tenants, I would absolutely not recommend working with them in anyway. read more

I have had nothing but pleasant experiences from the staff at Premier Property Solutions. From living at other complexes where calls to the management company would routinely go without a response, living in a complex managed by this company has been a welcomed change of pace.. read more

So usually every month my apartment building drops a rent envelope under my door. This month they did not. So I blame my complex but I also blame this establishment for making it even worse. I called and explained where I live and to confirm if I was calling the correct property management group. Instead of simply saying no, the representative assured I was calling the right place and they own my rental property. She assured me to send the check to their Boston address. Five days after sending the check, I called and not only did the representative this time tell me my property is not owned by them, she could not locate the check I sent 5 days ago. If they were more polite or competent, I would not be writing this review. read more

If I could give zero stars, I would..seriously. I had called them so they could let me in the building cause I was locked out and there was no mention about any fees associated. They didn't replace any locks whatsoever, just retrieved keys from the office to unlock the door. I had my own keys in my apartment. A month later unexpectedly I get a bill slapped for $150 for "hiring professional services" to help me with my situation. Hm I called the locksmith after the fact and he had said picking a lock to let me in a building would only cost $80. Rude rude rude. Called them about settling that bill after I had spoken with the landlord about it. My landlord had agreed it was an absurd bill. Left them a voicemail and never heard from them? read more

If I could give this company negative stars, I would. This company managed a condo for us and now owes us tens of thousands of dollars. They are unresponsive and dishonest. I could go on and on, but this is all you need to know about them. AVOID them. read more

Premier property solutions is a COMPLETE WASTE OF MONEY! They take your money but don't do anything. They have no clue what the condo docs for their properties are. They can't be bothered with the peons who reside in the properties. If you complain about an issue you'll be told "it's not their responsibility." If you point out what the condo docs say they tell you they were changed. IF YOU ARE IN THE MARKET FOR A CONDO MANAGEMENT COMPANY DO NOT EVEN CONSIDER USING THEM. THEY ARE HORRIBLE!!!!! read more

If I could give 0 stars, I would. They are terrible and cannot meet their commitments. As a trustee, I have also seen some shady billing practices such that you really have to be on top of them and manage them closely. Review every invoice! Call to confirm every appt. Find your own vendors for everything since they charge an exorbitant referral fee. Do everything yourself or better yet find a new management company. read more

Premier Property Solutions is managed horribly. I've lived in a condo managed by them for a little over two years and I've needed to call them for heat-related issues among other things a couple of times. Every single time I've called, the receptionist has put me through to my manager's voicemail. I've never received a call back within the same business day or even a day after. Each time an issue has arisen, I've had to continue calling back until I can finally get someone on the phone. The property manager for my condo appears not to care about his properties nor the people living in them. It really feels unprofessional that someone whose job it is to manage properties refuses even to do that. As a property manager, one would expect that you would be present and available for the individuals living in the buildings and units you manage. It's really frustrating not being able to reach the manager any time an issue comes up. read more

My company works with Premier, and all the property managers I deal with are wonderful, understanding and provide clear instructions for us. Sukhmani, Bart, and many others have all been great to work with. read more

Premier is a fraudulent company. They managed my condominium. They owe me over $11,000 in back rent. The one check they sent me bounced. They do not answer their phone nor emails. They are still taking out their management fees from my account even though I fired them months ago. They are also attempting to get rent from my tenants by threatening eviction, even though they are not the management company. Beware. read more

I feel very lucky to have Premier Property Solutions as the management company covering my condo complex. A few nights ago, their quick response saved my home from a plumbing disaster. I woke in the middle of the night to find that the pipe behind the wall that feeds the cold water to my toilet broke and was spewing gallons a minute. I grabbed my phone, called their emergency line and began bailing water trying to mitigate the damage. Within minutes, help had arrived. Both a plumber and even our own property manager personally helped shut off the water to the building, patched the problem, began coordinating a flood restoration team and the next day successfully repaired my broken pipe. I regret having bought a unit in a old building with "original" brass piping, ancient wiring, heating etc.. It's a constant nightmare of one thing or another. I don't envy Premier Property Solutions trying to juggle all these problems but I am glad they are the ones doing it for me. read more

Premier Property Solutions has been the manager of the building I've lived in for 2.5 years. They are always prompt in responding to emails, dealing with maintenance requests, and quite flexible with the needs of the tenants. read more

Useless. If I could, I'd give this company no fucking stars. They didn't inform me that our building had bedbugs, and when we got them in our apartment it was too late. I've been homeless for weeks, my stuff is ruined, and I've thrown away most of my clothes. I've never felt this run-down and miserable, and they are NO help - not answering phones, not emailing back about bedbug problems. I don't know what to do or where to go, and I really feel like this company has ruined my life. Don't bother with them, you'll only end up with scars and you'll have to get rid of everything you own. Disgusting. read more

I have to say my experience living in a Premier Property Solutions managed building was throughly enjoyable. They were quick to respond to any issues dealing with my Unit. A cleaning service was sent over to clean my apartment when the last tenant to occupy the Unit had not cleaned it properly. During my time in my apartment I also was able to have some peeling paint and a flickering light fixed pretty much immediately after I sent in a request. I will say this may have been a unique experience relating more so to my interaction with my apartment manager - Caitlin Freeman. Caitlin clearly takes pride in the work she does. She is not only gracious, but extremely quick to respond to any request or concern. If she is the property manager assigned to your unit - you are lucky and certainely in very good hands. Also, when I had to unexpectadly break my lease I didn't receive any trouble from Premier and Caitlin made the process very easy. Premier only charged me a small fee whereas I know other companys require an entire months rent + a fee. Lastly, I now currently live in a Premier managed building again (I rent from the owners of the Unit) and I have to say they do a great job of managing cleaning and maintenance of the building. read more

I have been leasing an apartment in the Back Bay now for a little under two years. The apartment has been very convenient, hence the lack of moving once our lease was up after the first term. I will not be renewing this fall. Two issues with this company have caused me to give it a low rating: The first was a leak in the roof. It took these guys a little over 4 months of me harassing them to get down to fixing it and another 2 months to fix the issue. We had to with hold rent before anything was done. Because they didn't get down to fixing this right away it continued to get worse and water was leaking into 3 rooms of the apartment. It isn't leaking anymore but the whole problem was very stressful. The second is on going. Some of the new tiles that they had put in the bathroom to replace the ones damaged by water from the leak had started to sag. I reported this problem to them every time I went to pay rent from September to November of last year and I have sent emails with photos of the problem to them. Nothing has been done and now the tiles have started to fall from the ceiling onto the floor which is now a health hazard. I understand that they probably have a lot of units to manage and stuff isn't always going to get done right away, however taking close to 4 months to even sending someone out to assess the problem is crap. They're quite happy to take my rent but to not act on any repairs within the unit. Awful service, awful company. read more

I have had several great experiences with Premier Property Solutions that I would like to post about. I am a real estate agent in Brookline, MA and often times I have had difficulty in getting property management companies to respond in a timely manner. On several occasions, I have had the pleasure of dealing with Property Manager Bart Steele. He was very fast in getting back to me with all the information that I had requested. Their company's customer service is also great and I was very appreciative of the professional & swift responses that I received. I wish more management companies would conduct business in the manner they do. read more

So I needed some electrical work and didn't know an electrician but one of my friends lives at a condo complex which is managed by these guys. She had some lights changed by them and said they did a good job so I inquired about getting it done. They don't manage my property so I can't speak to that, but the guy they had come exceeded all of my expectations and even though he was there for 20 minutes over an hour, I wasn't charged an extra hour. read more

I would highly advise against renting a property that is managed by Premier Property Solutions. I lived in a condominium in Allston, MA and the property manager Bart Steele continuously abused tenants rights. Bart and the rest of the condo board try to charge obscene fees, examples including: moving out fee of $850, unfounded claims of trespassing totaling $150 and (ironically) a $500 fine for "stealing" a paper laminated condo rules book from the lobby. When asked to meet with the board to discuss these fines, our request was denied. Avoid the nightmare of having to deal with this property management company! read more

WARNING: This company use to be called JB Property Solutions, Inc They mismanage funds - I submitted an insurance claim in 2009. The insurance paid the claim directly to Association in October 2009. I completed the repairs to my unit in September 2010. As of January 2011, I HAVE NOT RECEIVED THE FULL REIMBURSEMENT AMOUNT THE INSURANCE PAID. According to the property manager "I'm not sure what happened. You should have received the money in 2009, but now, the association just does not have enough money in the operating account to reimburse you" WHAT?!?! I would not recommend this company....PERIOD! read more

This company does not even deserve one star. Unresponsive, unprofessional, and inefficient. Never takes initiative or follows through on commitments. Must be asked MANY times for assistance before any sort of response is received and the response is typically useless. Mismanaged our money and it seems turnover is high (we've had three different "managers" since 2009). The owner steps in if you make enough noise, but it's only to show face. Never has his involvement improved the situation. Condo owners put their trust, time, and money into a partnership with a property management company and all that has come out of this relationship is stress, stress, and more stress! Strongly, strongly advise against working with them. read more

As a Seller's Agent I requested the condo docs from Premier for a listing we have in one of the properties they manage. I received a call back fairly quickly and all the documents that I needed within a few days without having to followup. This prositve response was extremely welcome and helpful. read more

This is a horrible company. I have lived in one of their properties for 3 years and have dealt with horrible customer service due to maintenance- no hot water for days with out a response etc. However in march my apartment got broken into WITH A KEY, the doors and windows were locked there was no sign of forced entry - my roommates and I were all on vacation together and we have never given our keys out to anyone so it was obviously someone who had gotten the keys from Premier Properties. Premier Properties couldn't even tell us who had the keys to our apartment and claimed the locks hadn't been changed for years so it could have been anyone from a real estate agent to a maintenance person to a past tenant. We had 3 laptops stolen as well as a camera and cash and they did NOTHING to compensate us. I am so disgusted with this company. read more

I own a unit in a Charlestown condominium that is managed by Premiere. Recently, I had a list of small-medium sized projects that needed to be fixed inside my unit ranging from tile/grout repair to sink plumbing leaks. They responded immediately to my inquiry, the workers did a great job, showed up on time, communicated during and when the job was complete. I would definitely use their services again. read more

Mr. Weintraub and the entire team at Premier Property made moving in so simple and easy. They are so accommodating, responsive and professional. In a time when you are often just a number to property companies, Premier Property made me feel like more than just a number. They treat their tenants well and take their concerns seriously. They go above and beyond to make certain that their tenants questions and concerns are address promptly. If you want to be treated as more than just a number, Premiere Property is the way to go! read more

As an Assistant to a homeowner of one of Premier's managed properties in the Back Bay, I can only state that in my experience, Premier's new Property Manager, Brielle Browne has been efficient and responsive and gets the job done! Many thanks to Premier for bringing her on board...... Beth F. read more

It has been a nightmare living in an apartment managed by Premier Property Solutions. They continuously ignore requests to fix issues in the apartment from before I moved in. They raised my rent from $1,150 to $1,400 in two years for my one bedroom. Since I've decided not to renew my lease, I've been hounded by realtors. Premier has given out my personal information to realtors including contact info for my boss, who is now contacted nearly everyday by realtors who want to show my apartment. DO NOT TRUST this company. They only care about the bottom line, which is not a surprise. read more

If I could put zero stars, I would. This company is hands down the worst management company I've ever worked with. Not only are they rude, unresponsive, arrogant and negligent; they are liars. First, the managers are downright rude and never return emails or phone calls. After a month of us calling and emailing them to ask about our lease terms that were pretty urgent, we finally had to go down to the office to ask in person. When we got there, our building manager extremely rude to us and had no answers. Second, they are negligent with repairs. Our radiators bang and clank in every room so loud that you can hear it from the street. You'd think it would be a priority to send someone out to fix it so we could at least sleep? Nope. The super has come several times and simply turns the heat down rather than fixing the problem. It keeps happening over and over again, and does he fix it? Nope. It is SUMMER and the radiators still come on and clank in the middle of the night and we can't get him to fix it. Now he just ignores my phone calls. It also took us TWO MONTHS to get a working mailbox key. It is just unacceptable. Third, we pay rent on time, every single month. And yet they've misplaced our electronic payments and even sent us an eviction notice despite the fact that we proved that we paid our rent on time. And were they apologetic about their mistake? Nope, they were even more rude to us when they figured out that it was THEIR mistake. Long story short, I really cannot say enough negative things about this company. Don't use them- you really don't want to deal with the headache. Its not worth it. read more

We moved out of our apartment in August of 2013. It is now December 31st, 2013, and we have yet to receive the security deposit. When we called to inquire, the representative casually mentioned that they have no record of this deposit. We were a tenant for 4 years. I woefully regret all interactions I have had with this company. I must antagonize the staff to obtain what is legally owed to the point of daily phone calls. Avoid this company at all costs, and prepare to take legal actions against them if you must do business. read more

NEVER hire this management company. This is my 1st yelp review. However, Premier is so bad, I felt compelled to warn others. The other reviews here are not exaggerating about Premier. It's easy to complain about management companies, but Premier is possibly the worst company I've ever encountered in my life. Any industry. Incompetent, shady book-keeping, completely unresponsive. Large, undocumented charges that can't be explained. Even worse? Premier pays those and themselves first and delay paying utilities to the point utilities are about to be shut off. read more

We prepaid our last month's rent when we first rented our apartment. When the last month of our lease came up, they withdrew the month's rent anyway. We're incredibly lucky that we had enough money to cover it and didn't overdraw our account. They also took about 15 months to repair a rooftop deck with dry rot in railings and floor boards despite repeated e-mails and calls. Finally, our building was robbed by someone with keys to all three apartments (no sign of forced entry - all doors locked). When the police investigated, there were too many people with key access and insufficient records to find the perpetrator. They did change the locks after all apartments were robbed and we didn't have subsequent issues and they did eventually fix the deck. We're waiting on the last month's rent to be returned. read more

Where should I start, that's how bad this company is (Formerly BRW). There should be a negative rating for how myself and others truly feel about this company. Here are my issues with them to give you an understanding... Signed a yr lease beginning September 2009 for a 2-bedroom rental at $2400/month in the Fenway area. Midway through the lease, as is customary around Boston areas populated with college students, they started showing the unit in February. That is fine, I understand that is how things work around here, BUT, my roommate and I had already signed a lease extension through August 2011. I figured it was just a communication error. We called the office to resolve it and they were downright rude about it telling us that they wanted to increase rent by $200/month and we never signed anything. Luckily we keep all our documents and had a copy of not only the lease extension we signed but a letter from them confirming they had received and approved it. As soon as I brought this issue up they were speechless and that was that. In the summer of 2010 my roommate and I went on vacation for June and July so we went directly to the office and paid those 2 months ahead of time. We get back in August only to find an eviction notice and 2 invoices with late fees for "non payment". I emailed them and the AP lady got back to me saying it was a "program error". Fine, whatever, but then Robert Weintraub comes emailing me that we must pay or we are evicted all furious so I direct him to the AP lady who took care of us. Not knowing I assume we were still cc'd on the Email in which he was basically trying to get us to pay anyways. I am about to move out but of course it wouldn't be normal unless something went wrong with these people. We get an invoice in July for August 2011 asking for rent. As you know to rent an apartment you must give 1st months rent, last months rent,and security deposit in Boston. No big deal I thought; they must have forgotten.... I speak with the AP lady again and she assures me it was an honest mistake since they have our last months rent on file (we paid August 2010). Fine I can live with that, I am about to move out. HOWEVER, we get an invoice midway through August claiming we are past due on our rent plus a late fee, and on top of that charging us for September! That's not all... We also get an eviction notice! Once again I get on the phone with them and again am told "it was a system issue" from the transfer from BRW to this new name. UNBELIEVABLE! I can live with a mistake or two, but when they treat you like crap and continue trying to get them by on you I am disgusted by them. They treat their customers like crap and that's not to mention the other small issues. Don't be coned by them. They will clean the lobby's before move in so it looks nice but will never do so again and constantly fail to fix complaints (broken locks, broken washer/dryer, buzzer not working, etc..). The list goes on and on seriously avoid dealing with these people. I feel bad for the new tenants as they just raised the rent to $2800/month. Ridiculous! They have not made any improvements on the unit and still have yet t fix some issues.... STAY AWAY read more