We have worked with Custom Yacht Service for over a decade now. We feel fortunate to have had…read moreexcellent service from John Friday and his crew. Each time we have needed something done, the work is well done, the boat is tidy, secured and clean. We have always been dealt with professionally and fairly. Consummate professionals.

Unless you have months to wait for your boat and have no regard for your money go someplace else…read more There are many boaters who do drop off their boats for six months and are happy to spend excessively on boat maintenance but if this is not what you want do not go to this business. There is not much competition in the area and I have gone here twice. Both times were for 2 week or less jobs that ended up being over 2 months. Rain, holidays, sick employees are all excuses for delayed work. This is an hourly business and a task that should take one or two hours will appear on the invoice as a ten or twelve, or more, hour tasks. Tasks where a power tool could be used will be done with a hand tool. Think hack saw instead of reciprocating saw and picture two employees operating the hacksaw at one time. It really happened! Your boat will be dirty, inside and out, when you finally get it back. Vendors who come in to do wax and bottom jobs are good and work very quickly and use time saving electric and pneumatic tools. Check everything before leaving. Look for tools and parts in the bilge. Check that everything works correctly like bow thruster pushes in the right direction and not rigged backwards. The invoice has been a jaw dropper both times. About a 30% charge above whatever a generous estimate would be for the work. The hour totals are unbelievable, if true then there is a very serious time management issue or there are integrity issues. I checked progress on the boat every other day based on my first experience and did not see the effort match the hours on the invoice. Little to no communication re the pace or work unless you initiate it. The yard is organized and customers are allowed to work on their boats while here, which is nice, but your boat will be there for a long time. Address every issue, delay, or questionable time management and status of your invoice frequently during the process because once the invoice is written the owner is not open to a discussion and will resort to the old chestnut "if I give you a discount, then do I have to give everyone a discount" as a response to a question about charging 24 hours of work to remove one part. Avoid this business if you plan to boat in the same year you want to get work done.

Garrett's Marina is top notch; if you want to be treated like you are part of a family than come to…read moreGarrett's for your boating needs. Here's some background on our experience. My wife and I bought a boat from Louis and Sonia in spring 2019 and we are very thankful that we did. When we decided that we wanted to buy a boat, one of our requirements was to buy a boat from someone that we could trust and someone that would continue to be there for us after we bought a boat. Obviously buying the right type of boat was the most important, but since we are first time boaters this was important to us. One day my family decided that we check out key west boats at Garrett's. Up until this point we had been looking at every dealership in the area and wanted a center console boat, narrowed it down to a few models. We spent a entire day at the marina looking at boats, did a sea trial, and ended up buying a key west center console. During the entire sales process, Louis was a straight shooter. He went over everything about our boat, what we need and don't need and what not to waste our money on. The boat buying process was simple and Louis and Sonia took care of us during the entire process. The day we picked up our boat we did a sea trial and Louis went over everything about the boat. I felt comfortable and later that day we drove our boat out of the marina and continue to love our key west! I still call and email Louis all the time with questions and he promptly returns my phone calls, even after hours!!!! Highly recommend that you come to Garrett's for the following: buying boats, boat service needs, and boat storage. If you want to be treated like family than come to Garrett's.

From the owner: Garrett's Marina is the cleanest, full-service marina on the Rappahannock river. Located between…read moreTappahannock and Urbanna, we offer boat sales, service, and storage. Our newly renovated facility offers inside, outside, and on-trailer storage with call-ahead launching service (three forklifts). For the traveling boater, we offer a boat ramp, transient slips with shore power, showers, bait, and ice. Boat detailing is also available. We are authorized dealers for Key West, Parker, Yamaha, Venture, and Load Rite. Come see us. We make boating easy!

Sword Marine is a class act. Brought them a trailer that had not moved in a decade for…read morediagnosing/repair, discussed the must-dos and the nice-to-haves, and found the right level of repair that fit my needs and my budget. Great communication throughout. Nice folks - I'll use them again.

From the owner: Swords Marine was started by Bob is 2011 as a strictly mobile service. As business grew the need…read morefor a shop was quickly discovered. Bob quickly acquired a small shop space in historic Gloucester Courthouse and his son Bobby began working for him on his days off from his full time job until he started full time with the company in early 2013. In early 2013 Swords Marine saw the need to expand again and moved to its current location in the Cobbs Creek area of Mathews, VA. The new location includes a 1,200 sq/ft show and parts room and a 2,400 sq.ft 3 bay shop. At the same time Dale was brought on as a third mechanic and Janet began running the front office. Even with the growth in shop size and employees we still hold to our roots and retain the ability to service at our customers location.Some of the services we offer:Tune-UpsOil ChangesScheduled MaintenanceComputer DiagnosticsFuel System Check Ups and CleaningGear Case/Lower Unit ServiceWater Pump ReplacementWinterizingElectronics Ins

NEVER, EVER take your boat to these idiots!! Please heed my…read morewarning because you may pay dearly (money, time, aggravation) otherwise. There are plenty of competent boat shops out there, but this is not one of them. They have had our boat since May..... And they still have the boat (now September) - that's the entire 2025 summer waiting for them to fix a simple small oil leak. The boat was running when it went in, but apparently no longer runs. We did pay quite a large sum of money to briefly discover (in July) that the boat wouldn't run at all, even after they "water tested" it before we picked it up. So, back to the shop the boat went, and still remains today. We have never received a call to discuss diagnosis of the problem or plans for repair. The last conversation was today when i CALLED THEM and was told the engine is basically shot. So from a functioning boat to a blown engine under their watch. How happy would you be? How satisfied with their knowledge and customer service with would you be? Just some things to consider before you consider using them. And consider these things very carefully before you entrust your boats, etc to these incompetent people. I have a strong feeling we will be seeing them in small claims court very soon.

I recently bought a used boat from Rappa Boats. I lived 2.5 hours away and needed to make sure…read morethat the boat met my requirements prior to driving down there. While most boat salesmen would have given me a few details and told me to come see for myself, the owner, Chris, went over the boat with a fine tooth comb telling me every minor scratch or issue. We even negotiated the sales price prior to my drive down there. Everything was exactly as he described it. The boat and motor (which they had tuned up prior to selling) run great. I as so impressed with their customer service, honesty, and Chris' knowledge of boats and motors that I took it back for installation of some electronics. Couldn't recommend these people higher. Well worth the drive.

Phenomenal team of professionals! Super customer service friendly! Qualified and experienced staff!…read morePrices are reasonable and competitive with other marine services in our region! Five Star services Highly recommended and my local go to for all things for marine services!!!

I started trying to buy a boat that they had in stock the first part of July. I told the salesman…read morethat I wanted it by the time I went on vacation on the 14th of august, well they got me the boat by then but they hadn't gotten it registered so now I'm on vacation and here it is the 23rd of august and still nothing has been done. The sales team has no idea what they are doing, they were acting like this was the first time they ever sold a boat and made my experience terrible. And if you buy out of state you don't even get a temp tag for the trailer, the lady there said they "don't have the license to do that". I will never buy anything else from here again.

Perfect weather! An amazing time had by all. Pro tip request Kurt he's super friendly,…read moreknowledgeable, and a real cutie.

While visiting friends in Norfolk for my birthday, we took a boat ride with Electrified Marina. We…read morewent out for happy hour and watched the sunset. We brought our own wine and cheese tray, were able to relax, visit and enjoy the evening. The best part was the fact that since the boat is electric we didn't have to yell over a loud motor. A perfect way to end the day. Thank you!! Geri Thomas San Diego, CA

Jett's Marine has provided me outstanding service for 5+ years. They've performed annual boat…read morewinterization, preventative maintenance, made some updates, repaired some of my mistakes, and done trailer inspections and repairs. I drive out of my way to get to them (probably passing a dozen other shops). Jett's team is friendly, reliable, and responsive. Just some great folks. I only wish they were closer to me!

Stay away from this place I went there for a new Yamaha outboard the owner told me he didn't what I…read morewanted and couldn't get one, then he tried to get me to buy another make which I didn't want. I found and bought the motor I wanted at a different dealer. When I approached Mr Jett with a question about my motor he basically told me to take it back where I bought it and he would not honor the manufacturers warranty. He now stated he can get the engines and has them on order. The other dealer had a ware house full of these engines and had no problem getting them. So it appears Mr Jett is pushing Yamaha's competitor if he doesn't want to sell them he should drop the line.

Very shady dishonest people. They asked my husband and I to do work for them with an agreed…read morehandshake. We completed the work as we promised. They refused to pay for the completed work because MS. Pat said we should have given her a contract. She never asked for one while we were working in their home with no electricity. And no permit. They received top quality work so they can sell the home. Very wrong and dishonest business people.

Wow, what a great service and boat buying experience Bouy 8 and Wally provided for me. After…read moreleaving a bad boat buying experience, I found another boat and made the decision to buy it that was up for sale at Bouy 8. Right off, Wally insisted we go out for a sea trial at no expense to me. Additionally, Wally emphasized that if I wasn't satisfied, I could easily get my deposit back. There were some issues at the sea trial, though Wally took the boat to a well-known shop in Deltaville to get everything fixed at no expense to me. We have the boat now and couldn't be more satisfied. Wally went above and beyond my expectations. For 1, he drove to my house to pick up the deposit on the boat. 2, he arranged for a sea trial on Sunday. 3, He took the boat to the shop and arranged to fix all the issues. 4, on the day of purchase, we accidentally left the key at Bouy 8 and Wally offered to bring that key to our house in Kilmarnock. It just don't get better than this when purchasing anything! Thank you, Wally and we wish you the very best in your endeavors!

Thank you captain Billy for an amzing cruise yesterday afternoon. You are funny and knowledgeable…read moreof VA and landmarks on our cruse. Thanks you for your safety, music and laughter. God Bless and "see"you again!!

The Fallen Outdoors Team Virginia scheduled a charter for 8 military veterans. Captain Billy and…read morehis Deck Hand Tommy are a top-notch crew. They shuttled us into the Chesapeake Bay and got us on fish very quickly. Each veteran took turns reeling in Bluefish and Spanish Mackerel. We could not have asked for better weather or seas. The fishing was so good we limited on bluefish by 1045 and missed our limit on mackerels by one. We cannot wait to work with Captain Billy and his team again.