My husband and I are remodeling our bathroom. We purchased calacatta marble slabs for the double vanity countertop and tub deck. We couldn't find the type of marble we wanted anywhere else. Jim, the owner, pulled out the slabs for us to look at and explained there was one area with a flaw that they would avoid. The crew that came out to create the templates and install was prompt and professional. We had to reschedule a couple of times to coordinate with our cabinet installers, and they were very accommodating. Everything was cut accurately and installed well. Both slabs have a lovely ogee edge. The vanity was cut in one piece with 2 undermount sinks. The tub deck has a seam, but we had to look closely to be able to see it - it's not noticeable at all It turned out beautifully and the price was very reasonable. We're very happy with Premier Stone. read more

My wife and I are remodeling our kitchen and we purchased our stone counter tops from Premier Stone Fabrication. We had a good experience buying them and the installers did a good job. Our issue is with how they fabricated the pieces together. We went up to the yard and looked at the two slabs with Christian and showed him where we wanted the main pieces cut. All Christian did was put a sticky note on the large slab saying general area of the slab to include the island and sink. There was no outline or template on the slab show to us about exactly where cuts were going to be, especially at the seam. After the installation, my wife came home and noticed the horrible aesthetic appearance of seam in the middle of our sink. The seam is not this issue. The pattern of the pieces that were selected to be put together create are am eyesore. The following day I drove up to Premier Stone Fabrication to speak with Christian about this issue. Instead of trying to help solve the problem he became very condescending towards me telling me he knows that I am emotional even though I did not yell, scream or act foolish. I asked Christian why they didn't cut the two pieces differently and his response was they they tried laying it out differently but this was the best possible option. I never received a phone call during this process saying they are having issues laying out the two pieces to have a congruent look. They never called to say can we flip the side of the slab you want the sink to in order to have a better finish. Instead they cut the slab and installed it in our house. When I told Christian we were not happy with how the seam looks he tells me that it's natural stone and they can't match things and that they do their best. Well if this is their best than they need to change the company name because their was no real fabrication that took place. They had an entire slab to work with and could have easily changed the location of the cuts and contacted us to explain the cuts at the seam and provide customer service. I explained to Christian that if they would have moved the cut 8 inches down on the right hand side of the sink there would be no veins or they could have taken the slab and turned it around 180 degrees and used the other end for the sink and the seam. That piece has no visible veins. His response was it't natural stone and that is what you get. I have asked for the owner of the company to come to my house and look at the job. I will not be making final payment until the owner comes to my home and says he would allow this to be installed in his house and is proud of this craftsmanship from his company. Another issue we have is the slab on the left hand side of the sink is bowed causing a 1/4 gap at the end of the counter. The INSTALLER agreed that the stone was bowed after my cabinet guy, who was present at the time of the installation, showed him with their own level. When I spoke with Christian he assured me stone is flat. I explained to Christian that his installer agreed it was bowed and stated that it's a dirty little secret that stone can come sometimes bow. Christian than told me that we purchased natural stone and that is why we are having these issues. Again, Christian must have forgotten he works for Premier Stone Fabrication. I honestly believe Christian knows it looks terrible but keeps saying its okay because its a the seam and the narrowest part of the countertops. We purchased the last two slabs from that lot of quartzite so getting something that looks congruent may be easy. Please read the google review for how the company responded. Look at all the responses from Christian and the underlying theme ....the customer knew what they were buying and Premier Stone Fabrication did the best possible job they could do. I really hope that the owner is truly concerned about his reputation, the quality of his product at every step of the process and wants to help resolve this issue for us. read more

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We got 6 estimates from places for granite and Premier Stone in Salem had the best price. They arrived on time and quickly removed the old countertops and installed the new granite. Everything was precut to the exact size and installed without any problems. I have never seen a granite countertop where the seams are not noticeable, except for what Premier Stone did today. I have to look for the seams, and they are still hard to see. The guys were careful as they worked and did an outstanding job cleaning up. Very professional and efficient. I would highly recommend Premier Stone in Salem for any granite countertop job. The work was exceptional!!!! read more

In 2022, I decided to replace my countertops. I visited with Christian at Premier Stone and he was very helpful with the choice of granite; however, he informed to me that PS "did it all" and "there was nothing for me to worry about". Upon installation the installers removed the PVC pipes and unhooked the electric stove. They indicated that they did not reconnect either. I called Christian to inquire about this and to state my dissatisfaction. It feel quite misleading to me and Christian became quite angry at me on the phone and attempted to hang up. He stated "we are not plumbers or electricians". I suggested that he refrain from telling people that they "do it all" because one presumes it is all. He was rude, condescending, and annoyed by my statements. I would suggest more professionalism at PS along with omitting the statement "we do it all". He also charged me more to return to do the splash guards that were not cut at my home, indicating that it looks better. The contract had been written for a higher square footage than needed so he added the additional charge to come back to maintain the amount of the contract. BTW the granite is beautiful, just poor professionalism read more

I put a deposit down on a vanity countertop that, due to unforseen circumstances, I had to cancel one week later. When the deposit was initially placed I was told by Christian Jensen that the deposit was fully refundable so long as work had not already started on fabricating the countertop. What he did not tell me was that the deposit would not be fully refundable for an additional four to six weeks and then only through a check to be sent in the mail. I asked Christian why he could not simply provide me with a refund on my credit card charge. His reply was that some people had reversed charges after they were provided a refund. That does not make any sense, no credit card company is going to reverse charges when a refund has already been provided, but that is apparently Premier Stone Fabrication's policy. So I said that was fine, I would just put the charge in dispute with my credit card company and reverse the charges. Christian responded by saying that nothing further then needed to be done by Premier Stone Fabrication. I was planning on buying countertops for two new kitchens, but after my experience with Premier Stone Fabrication on just this one vanity countertop that had to be cancelled, I will never deal with them in the future. I simply do not trust Christian Jensen. read more

Wonderful, thoughtful and careful. From selection of the product to installation, they are 5 star. When they came out to install the countertop, our contractor had not fully stabilized the 'sub-counter'. They said that the countertop could possibly break in the future. They allowed us to stabilize the undermount, and returned a few weeks later to install without an extra charge. In addition, 8 months after the install, we received a call that we had mistakenly overpaid, and they were refunding us the overage. read more