Such a disappointment-DO NOT, I repeat DO NOT use this travel service if you need a vacation-all you will accomplish is getting a giant headache And Carol Glynn is in the wrong industry-she needs to take sone training courses in customer service but seriously there are many great travel services out there. Prestige is not one of those read more

I dealt with them last year when i booked a trip to Ghana and I wasn't at all happy with the customer service. It wasn't professional at all! I always ask myself, why is it when dealing with your own people, service is always awful. I managed to book the trip read more

Agree with the prior review. TERRIBLE customer service. Don't waste your time. Tried to rebook a trip and the agent acted like it was an inconvenience. She stated she would call back and never did. Have tried to contact them multiple times and they either hang up or answer and place an indefinite hold once they find out it's not for a new ticket purchase. read more

My experience has been good until this virus issue. Terrible customer service and ownership. I purchased a ticket through them with Delta going to Ghana. This pandemic took over the world so my agent advices me to cancel. Once I did, Delta comes up two day after with a solution to all this. I called Delta and explained what has happened. Delta tells me to call my agent, have him call them and before I do so I should pick a date and repurchase another ticket. So I do my part. The agent, a Ghanaian refuses to follow up. I have been buying from him for my family and myself. I will never go back. Kwabena Akoto, the agent tells me they buy the ticket from another person who also buys from another person. All these lies and corrupt ways of doing business is the reason why Ghana business men can't advance in wealth because they are terrible in customer service. I have referred several people to him as well. I have sent out a blast to all my contacts not to trust or buy from there again. You do so at your own risk. Horrible horrible company read more

Forget them. They have a French Speaking guy there who is so rude. I called to get an estimate for travel cost to Ghana, while i was on the phone with him, someone from the back told him he has another call from his "customer". I heard him tell the lady who informed him about the call asking him, "are you on a call?" He lied to her and said No. So i guess my call wasn't important. Well, i took my business elsewhere, spent almost $7000 for tickets for myself and my family. Their loss. I will tell everyone i know to never go there. read more