Thank God that the hospital seems to have hired competent doctors. But I'm certain that other…read morehospitals do the same PLUS competent non doctors. Our experience was one of absolute disbelief. It's obvious that many are there just for the paycheck and not much more. One of these "staff" does the bare minimum and had to be told by us that there's more to it than he just did. Plus, the staff has no problem leaving things on the floor, to include water!! I asked them twice to take care of it before the fluids were cleaned up. Then a nurse did it by grabbing a towel and wiping it with her foot, then looking at me like, "You could have done this". I'm sorry (no I'm not), but I've asked TWICE for the help to clean something that we didn't mess in the first place and I have no idea if there could be a biohazard involved. I mean, we pay BIG $$$$ being here so act like we're your customer!! Then the food?!! I get it. Hospital food in general isn't the best. But Friday they basically tossed what they had in a covered dish to Teri without asking what she'd like. My wife had dozed off. Then a staff member actually brought food in, unannounced, we didn't know what or how they decided to bring her food, but instead of placing it on the bedside table, HE LITERALLY laid the entire tray on her stomach and walk out!!! They didn't give her a menu! When my wife took the lid off, it had (get this!) lasagna and pancakes!! Who eats lasagna and pancakes?!!! She didn't eat it. So the next day , I specifically asked if they have a menu. And they said, "I think so". Someone brought a menu that wasn't impressive, even for hospital food. This morning a rep from the cafeteria actually took her menu for today and tomorrow. Computerized tablet and all. Well, my wife ordered vegetable soup. They brought tomato soup. She ordered banana pudding. They brought vanilla pudding - with a side of banana!!! She ordered a grilled cheese sandwich. It might have been "grilled" but it was cold as a hockey puck - one side was actually cold to the touch, as if it was taken from an ice box and "warmed up". Why is this so hard for people to understand?! The day came when they were to release her from the hospital. Meanwhile the IV bag was empty and the monitor kept beeping. She called the nurses desk. They said they would be right there. 30 minutes later, no nurses had shown & it was still beeping. (The nurses station was literally just across the hall and down one room!) So I went to the nurses station and they were sitting around shooting the breeze! I told the RN that the monitor needs turned off and she said it depends on why it's abeeping. To which I replied, "Well, would someone at least go check on it?!!" So the RN checked and confirmed it was the IV bag needed replacing. (Why did it take so long to come to this conclusion?!) I would never recommend this hospital for anyone to end up in. It honestly seems they are more apt to hiring DEI help rather than well-qualified people. The proof is in the Vanilla Pudding with a side of bananas (when even the most BASIC hire knows what banana pudding is!) I'm only giving them a generous 2 Star rating because the doctors did a fine job on what they needed to do.

I came to the ER after outpatient care failed and my symptoms worsened. While I was seen, the…read moreinteraction felt rushed and incomplete given what I was experiencing. I was having significant ear symptoms and difficulty breathing comfortably, but the provider spent very little time in the room, told me I had an ear infection, and left without much explanation or reassurance. I understand ERs are busy and providers are managing many patients, but when you're already sick and scared, feeling minimized makes the experience much harder. I left without feeling thoroughly assessed or cared for. I hope this feedback encourages more attentive communication, especially when patients are clearly struggling.