I'd skip this place. The doctor basically works via phone call only. The front desk staff turnover is alarmingly high. Basic things like records requests, referrals, and prescriptions take an unreasonable amount of time and effort on the part of patients. Basically, you have to volunteer as a temporary, part-time manager and ensure the staff does their job until they fulfill your request. With all the providers working in this area, Prime Care Physicians should be your last resort. read more

I would not recommend this office. I made appointments with Dr. Arash Matian on two separate occasions, and both times he failed to show up for the scheduled appointment. Despite not being seen by the doctor, I was still charged a copay through my insurance. The lack of professionalism, communication, and respect for patients' time was extremely frustrating. Patients schedule appointments expecting medical care, not to be stood up and billed for services they never received. My experience left me feeling that this practice is more concerned with collecting payments than providing quality patient care. It is very unfortunate how patients are treated here. I would strongly encourage others to look elsewhere for medical care. read more

Ok, so I was with them for years. My advice: if you know what to expect from them you can just about manage. If you need anything that goes beyond the bare bones, go elsewhere. The ONLY contact you are going to get from them is via email to the front desk. You will never get a response if you call. Ever. If you need refills or need to make a non urgent appt (eg. in about a month), just email and someone like Tori will sort out the prescription or just give you a slot with Jacklyn Sarkissian (who is wonderful when you actually see her). If you want anything that is a bit more complicated... the email will be ignored by the office manager. Don't even get me started about him. In a nutshell I ended up leaving them last month after I happened to find out they were no longer going to accept my insurance. Again, I called and left three emails to ask about what was happening... but no one bothered to return any enquiries because (i assume) I was no longer a patient and they didn't feel like informing me of anything as important as that. Like I said, you are going to get awfully frustrated if you want to talk to anyone on the phone, or if what you're seeking is a bit complicated (especially if you have questions), or if you have any concerns regarding scheduling or office clerical things, but the doctors are nice when you do actually see them. The only reason I stayed so long was because i knew how to deal with them, and other PCP's in this are are even worse. read more

They dont even answer the phone. My father and I have been calling to try to make an appointment but they never answer. I've filled out the form online, emailed them, left voice messages, and they never answer or respond back. So unprofessional. Its been more than a month. read more

Dr Matian is knowledgable, has broad knowledge and interests. He's also interested in people as they are and is east to talk to , he's patient and has friendly spirit. The office staff is also attentive and easy to contact and is supportive. I've been seeing Dr Matian since i first moved to the Valley, i think that was about 16 or more years ago. i've always found ample space in the waiting room to sit comfortably. My insurances have always been taken. Dr Matian has recommenced specialists when needed on occasion. read more

i dont write reviews often except when i really think they deserve it. every time i needed an appointment or had any questions they always reply back to me within 24-48 hours. I really appreciate how efficient and helpful this office has been. almost a year for me now and im very satisfied with the care i have received. read more

My experience with the staff here has been great! I appreciate the PA (Jacklyn) whom I have been seeing for about 4 years. She is always very reassuring and caring, I love that she truly takes into account my requests and very proactive in ensuring I achieve my health goals. Tori is an absolute gem, she goes above and beyond to get approvals promptly and follows up. Recently I had a health scare and the care she showed brought tears to my eyes. She always listens to my sometimes long winded explanations etc and in her gentle voice says I know or it's ok. It is truly a blessing for me to have found a team I genuinely like and feel comfortable with. The only issue I do face is that it sometimes takes a bit to get them on the phone. With that, I simply send an email and call back or leave a message and all gets sorted. P.s I've only seen Dr Matian once in person years ago and spoken to him twice. I found a better connection with Jacky not taking anything away from the Dr as he was nice etc. I've just built a great patient/Dr relationship with her. Jacky is very knowledgeable. read more

The web site and google say they open at 9:00 AM. I am outside the office and at 9:30 AM the doors are locked and no one is answering the phone. Thank goodness I am not bleeding. 0 out of 5 stars. read more

I can't Thank Tori enough for her professionalism with helping me get the proper referrals through my insurance. Best experience overall!

Showed up at 10pm on a Friday and closed. Wasted an 8mile trip. 1 started for wrong hours listed.

Dr matian is a caring amazing doctor! After all of the trials I've had with the other general care practitioners, he got my entire 360 health under control. I now see my endocrinologist that he referred me to and other specialists as well. For the first time in my life, I feel healthier than I've ever been, and I can only thank Dr matian for that. The front office is polite and professional, I know that they get busy at times, but it's definitely worth the wait! read more

What an amazing office!!! Starting with Tori... She is always there to help and quickly responds. She is so caring and sweet...then we have Vanessa who is so honest and professional...then Matthew who is on it!...and Jacky (PA) has tremendously helped me in my time of need and last but not least Dr. Matian. He truly cares and is so humble and thoughtful. Highly recommend this office. THANK YOU ALL. read more

STAY AWAY FROM THIS PLACE! I never leave reviews, but I would be a disservice to humanity if I didn't warn them about this circus of an office. Can you believe the front desk told me the doctor doesn't do in person appointments because he's scared to get COVID. Ummm what? Yeah, you read that right. A doctor is scared of germs I guess. He hasn't been into his practice since 2020. Anyway, Jackie was nice, but she always delayed getting back to me because she said she wasn't the doctor and had to run it by Dr. Matian. This place is just HORRIBLE! I know it's annoying looking for a new doctor who takes your insurance and doing all the paperwork, but it's worth it. Trust me, you'll save yourself more headaches in the long run. read more

Another review for DR. Jackie!!! She's such an amazing doctor, always accommodating me at the last minute. I'm so lucky to have her. Its comforting for a woman to have another woman to understand. Love Jackie! read more

This so-called Dr. Arash Matian is a complete disaster. I was assigned to him as my primary care doctor through Anthem/Optum. I had a severe emergency via an hospital emergency room as the pain in my leg/hip was a10/10. I couldn't walk or lift my left leg & I had to sleep in a chair as I couldn't lay down. I needed A cortisone injection with lidocaine but from Oct. 7,2024, the earliest his people could get me into a pain place was April 1st & April 13. You'd think since it was an emergency this Dr. Matian would get on the phone asking the pain place to hopefully fit me in as an emergency but this doctor never did such a thing. i spoke with his office & said I'll like to speak with this doctor & I was told I'd have to make an appointment just to speak to him. Can you believe that! I told Anthem/Optum I no longer want anything to do with Dr Matian & I filed a complaint. I now have a new doctor & I'm thrilled. This Dr. Matian needs to understand humanity & how to deal with people instead of him perching himself on a pedestal. Too bad I cannot give a '0' rating. read more

Love the receptionists! Love the nurses and nurse practitioners they're so helpful they have been my PCP for 2 years and alway send out requests, blood panels, referrals for me whenever I want and make going to the doctors soo convenient. They have helped me cope with conditions I was diagnosed and helped me catch them in time. They have truly helped me and my health and I am forever grateful to the people and the staff at Prime Care Physicians!!! read more

Very unprofessional and unapologetic. I've been trying to make an appointment since August 5th 2022 for a referral to a dermatologist. October 13 I spoke with a Sarah at the office who told me that Dr Matian doesn't do in person visits anymore, but would schedule a 15 min telemedicine appointment for October 27th at 11am. I then received an email requesting certain ID and insurance information which I readily supplied to them. I waited till noon today for my 11am telemedicine call which never happened. At 12:30pm I called the office to ask what had happened, thinking he might have had an emergency to deal with but instead was told that the 11am appointment didn't really mean anything and that he was making calls till 8pm, I said if it doesn't mean anything why give me an 11am time? I'm writing this now at 9:40pm and still no call. Didn't think it would be such a big deal to get a referral for a dermatologist but it's starting to feel like it. I don't know this guy, never been to his office but it's a good thing my situation is not life threatening, or so I hope. read more

Is it me or do they never answer the phone I always get the message center Jackie try's but she is not a doctor I have never seen or talked to dr Matian they say he is at home with his family but I talk to the receptionist and to Matthew they are very helpful when you can get a hold of them I have no problem with them but the overall review of this doctors office is no stars terrible terrible terrible go someplace else I made the biggest mistake going to the doctors office . Don't make the mistake I did keep looking around to find somebody else is going to take care of you and what is a DO it's not a doctor ? . read more

It is ironic that the doctor I have had for years disappeared . This was due to issues beyond his control. The problem was the staff did not update us on the Drs condition. They disappeared leaving us all hanging while he was going through his own issues. Dr Arash Matian is a good person. The staff is now responding, the Dr has support and we are good. The people who you see her are upset because we all liked the Dr and him disappearing was jarring. read more

Wow what a shame! I read some of the bad reviews. I wish they had a good experience. Recently my insurance carrier changed and they asked me if I wanted to change doctors. I asked to stay with Dr. Matian. My experience with the PA named Jackie has been consistently positive. My experience with Dr. Martin also has been consistently positive. Sometimes he cannot fulfill my requests (like this week) and he provides an explanation. It doesn't change my opinion of how accommodating and compassionate he has been. Yes, it is hard to reach someone at the office. My experience with the staff in-person has been positive. There is a male worker and Colleen who are consistently gracious and have follow through. read more

Dr.Matian is an amazing, knowledgeable physician and he has The Best office staff! MRI and specialist authorization were obtained in less then 24hrs! Lab orders emailed within one hour! I can go on and on. Every email gets responded immediately. Thank you guys for being so efficient! read more

I would NOT recommend this place to anyone. Seeing from previous reviews I am not the only one who feels this way. I only wished I had checked the reviews before I sent my husband here. They NEVER get back to you when you leave a message, so forget it. My husband suffers from a potentially life threatening condition and to get a prescription from this doctor has taken MONTHS and counting. Everyone from the front office to the "Dr." has proven to be either incompetent or careless (either of which are unacceptable when it comes to the health of my family). I do not know how they are even still in practice. Words cannot express my disappointment and frustration. read more

Hey looking for a great doctor and healthcare you can count on? Don't go here! Do not use this healthcare service if you actually want care. The office is an abysmal wreck. You will wait on the phone for hours. Staff will not respond in a timely manner to your requests. My well-being was put at risk because of their ineptitude. Don't let that be you. read more

I don't understand how this place is allowed to operate. I have been a patient for years( my insurance is not authorizing a switch after several complaints). They never answer phones, voicemails or emails. I FINALLY got a hold on a front desk girl today who told me to go to urgent care because the doctor won't be able to authorize antibiotics for my infection anytime soon? How is that a normal response... especially after I've been told in case that this infection arises again the office is able to send out a prescription for me. read more

Awful place. They don't care about you. They only care about your money. The people working at the desk clearly hate their job and it's such a displeasure talking them on the phone. Only reason why I go here is because I live close and it's the best doctor my crappy insurance will cover. I came to Dr. Matian with painful stomach problems that had been effecting me for about a year. We tried 4 different treatments and when none of it worked I finally went to a specialist and got it resolved ASAP. Thank you wasting my money Prime Care! read more

This is a great office with amazing PAs and doctor. The staff cares about you and gets what you need done despite how busy it is. Like any doctors office, they are very busy and although sometimes I wait, I am always satisfied with the care I get here. I am always able to get an appointment with a PA within a week which is great. The staff is helpful, especially Colleen, with getting my Referrals done and getting back to me. She is patient and answers all my questions with dealing with the shitty insurance companies. I recommend this office and overall I love the office staff. read more

I last spoke to them on Friday 7/10/20 and I've been calling everyday this week and no answer. I decided to stop by cause I needed my shit to get done today and by the looks of it they've been closed all week. Thanks for the heads up guys. Very fucken professional. Next time why don't you try putting a note outside your office that you'll be out or at-least have an out of office voicemail!!!!! read more

Prime Care Physicians - Urgent Care Near Me - Sherman Oaks, California

Dr. Matian provides unparalleled medical advice and quality care. He remembers patients and goes above and beyond to answer all questions. The staff is caring, courteous, and professional. Patrick is also amazing, knowledgeable, and helpful. My experience with Prime Care Physicians is exceptional and I will continue to refer patients. read more

Prime Care Physicians - Best medical practice! - Urgent Care Near Me - Sherman Oaks, California

Amazing Dr. David Matian He is very attentive and answered all my questions. Did his research and told me what his thoughts are. Very nice place to be. Great bedside manners read more

Dr. Jacky (Physician's Assistant) has taken over this clinic and the staff are just great. I am very pleased with them. Though you can't see them in person, and it takes time to book a telemedicine call, they are very quick to respond via phone and email and I get what I need in terms of lab requests and referrals. read more

Dr. Matian is a DO with his own practice & online telemedicine website. I will only see a DO (Doctor of Osteopathic Medicine) because they're trained to "listen" & care for the whole person.Plus, they're humble & Dr. Matian is no different. He listens very well, asks all of the right questions, gets to know you as a person; knows which medications will and will not work. Plus, he explains everything in layman's terms. Learn more about a DO: https://osteopathic.org/what-is-osteopathic-medicine/what-is-a-do/ My time is limited as an Account Executive & having a Doctor I can turn to online anytime from the road or hotel for care has been a life-changer. Telemedicine is gaining popularity & his online service is easy to navigate. If your time is limited or you're out of town & need treatment - Dr. Matian can help. I completely trust his judgement. Online Telemedicine website: https://primecaretelemed.com/ read more

Prime Care Physicians - Dr. Matian, DO - Urgent Care Near Me - Sherman Oaks, California

I guess I've finally reached my boiling point today. I have been coming to Dr. Matian for nearly 6 years now. The most annoying thing that is always and I mean ALWAYS an issue is the fact that every time I come here, I wait a minimum of an hour to be seen even when I have an appointment. About 2 years ago I left my dentist mid-procedure to come to my appointment with Matian to get my prescription filled and after being here for 2 years, my dentist left his office and I was left in pain for a whole day. I can't begin to express how difficult it already is taking time out of my work day to come to my doctors appointment but the fact that it is NEVER done in a timely manner is disappointing. Dr. Matian and staff, you really can't use the excuse "the doctor is running behind" if it's happened every single time in the past 6 years. I began coming here because I was referred by a family friend and at the time when I read his reviews he seemed great but coming back onto yelp and trading others reviews, I'm not the only one with this issue. They schedule patients in 15 minute increments just to make it as profitable as possible with zero consideration of others lives. Basically I lose money wasting hours here so they can make more. read more

The wait time is the real pitfall for this office. I've been coming to dr. Matian for many years. The last few years the wait time is an average of 1 hour. Today my appt. was at 3:30. I was seen at 4:55 That is just unacceptable. A complete disregard for the patients time. I'm very disappointed with the lack of respect this practice has continued to sustain toward their patients regarding time management. I expect to wait 90 Minutes or more in an emergency room. This is a doctors office not an ER. Growth is good but to not meet that growth with equivalent staffing is just a slap in the face to loyal patients read more

I used to see Dr Matian years ago at this office, he was very caring and took his time with his patients, now this office has become a machine, last I saw him was a few months ago, I had to wait almost an hour with appointment, you could tell how busy he was and you don't get the same quality care anymore. Also I called several times today from 9am when they opened, left a message, they never responded, called another 6-7 times, finally answered and let me know, no PA or Dr is available in office today. Girl on phone is a quite rude and has the "I don't give a ....." attitude. Find another doctor if you care for quality care. Dr Arash David Matian you used to care. read more

This is the worst doctor's office I've ever been to in my life. I was seen here once before and they seem fine. A little disorganized but fine. However, the second time around is just awful. Everytime I called to make an appointment no one would answer and I would have to leave a message and of course no body ever returned my call from the office. After two weeks of this, I went to the office in person to make an appointment. The entire front desk staff just do not care at all about the patients. They seem so disinterested in their job and have the worst attitude ever. Furthermore, they apparently called and left a voicemail (that I did not receive) the day before that the doctor had an emergency conference and cannot come and and canceled my appointment. What kind of conference is an emergency?! How do you make it so hard to get an appointment or reach anyone and then cancels the appointment. When I expressed these concerns with the staff they just said "well there's nothing we can do about it". Wow! I am just shocked by this place. Terrible staff Horrible office read more

Dr. Matian is a great doctor. He made great recommendations for me and took the time to speak with me personally when I requested. I almost rated this office 4/5 though because I don't feel the staff care about patients as much as Dr. Matian. Thank you Dr. Matian! read more

This place is HORRIBLE. There is no point in making an appointment the physician assistants (you'll be lucky if you see the doctor) will see you when they get around to it, but no less than waiting at least an hour while the entire lobby is empty. I mean, literally I've been the only person in there and no one gives a crap, it takes forever. But of course if your 5 minutes late they'll make you wait 2 hours- The front desk people don't care about keeping you updated or even acknowledging your presence or that you've been waiting. I don't go to the dr often so I thought I could deal with it but it's out of control- please don't stress yourself out and find another drs office- read more

Dr. Matian is by far the kindest most knowledgeable doctor I've ever had. I absolutely loved my visit. The wait time was short, the lady at the front desk was very nice and professional. The office is also really nice, I myself don't like being in a run down building and it felt really good being somewhere new and pleasing to the eyes. Dr. Matian is so personable and you could tell he really loves what he does, you will not be disappointed! read more

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I've been coming to Dr. Matian for the past 8 years. From day one I have felt very comfortable with him and his experience. He has seen me in the worst of times, when I went thru breast cancer, and he always seemed to care more than any family doctor I have ever seen, which is why I now bring all 3 of my children here. He is always so kind to me and my children!!!! Who likes going to the Doctor? Not many people. But if u have to, definitely Dr. Matian is the one!!!!! His staff is also very personable and I've never experienced one rude employee there. Thanks for all you do!!!!! read more

I can't give more than 1star because I had a few bad experiences. The staff are not responsible and Dr Matian also. U should wait in exam room more than normal He didn't send my prescription the same day inspite of I was terribly sick. read more