the food is good. What I have a issue with is a .90 charge for putting a $30.00 bill on my credit card. They also charged $4.00 delivery fee when I'm 5 minutes from the store. No disclosure on the web site. It just seems to me that they gouge the customers and don't tell them. Not going back. read more

First impression was good based on how the person on the phone responded to my questions since this was my first visit. We ordered two larges one thin and one regular to see what we liked. Both were well made. The problem with Primoz is the price. There are a lot of places to buy pizza in Parma and this is one of the more expensive especially if you purchase a specialty pizza. For the price they could definitely amp up the toppings as one of ours was a pepperoni and it was scarce. Yes, we would probably go again - but not without a really good discount coupon. read more

Hands down the worst pizza I've ever had. We waited almost two hours for it to be delivered (which at first I wasn't upset about, I get it, stuff gets busy) but when it finally came, I couldn't believe how disappointing it was. We're vegan so we were excited to try (especially since so many people recommend their vegan pizzas, and it had been a couple years since we had Primoz last) but it was the most disappointing thing. It tasted like water. The cauliflower wings were extremely greasy and flavorless, and the pizza itself tasted like nothing. There were barely any toppings (lackluster tomato sauce, a couple leaves of spinach and maybe some chopped tomatoes, and some VERY overdone vegan sausage) and I don't think a single seasoning was used. I'm normally extremely forgiving, but this left such a (literally and figuratively) bad taste in my mouth that I will never be ordering again. read more

So sad that this place will not invest in good employees. As you can see, their customer service is not good at all. They have potential for sure but don't do enough to go the extra mile. For me, the pizza itself was decent but they are much too expensive for the product they serve. I ordered a pizza that came with olives but I only wanted it on one side. They charged me $1.19 TO TAKE OFF THE OLIVES! Who does that? The manager told me over the phone that they wouldn't charge to remove them but actually reduce my total by $1.19. Of course when I get home, I notice I was charged. The person who initially took my order must have been new. She did not display patience at all and eventually said "let me just put my manager on". Didn't go much better after that. My suggestions are to train the employees better, slow down, review prices in comparison to the competition and the product you're offering, answer the phones, answer the phones professionally, get the orders right the first time and expand delivery area once you've got timing down. read more

Never heard of this place until I received their flyer in the mail. It says that they deliver until 1 am on Saturdays. The menu looked delicious, and I was so excited to try the Westside Market pizza. I called at 12am to place an order, a lady answered the phone "Hi we're closed" and then hung up on me! Not sure if the place is new and the lady never worked customer service before, but it would have been better to have just not answered the phone. Awful, terrible first impression. Ended up ordering pizza from a reliable chain pizzeria, and probably won't bother to attempt to try this place again. read more

Primoz Pizza - These delivery times are not accurate. Would not deliver a pizza at midnight on a Saturday. - Pizza Near Me - Cleveland, Ohio

Every week for my cheat meal I try to find a new restaurant that's "non franchised" to show support and enjoy a meal after a workout. Let's start with my astonishing 3 phone calls to place an order for pick up. First try... a lady answered and said "yo this primos, whatchu need" luckily I lost service. My second try.... I was put on hold for 7 minutes, finally the attendant clicked over and said hello then hung up. Cooooool, Me trying every last resort to not take a left hand turn down negativity lane. I figured the 3rd time has to be a charm. I called and BAM!!! Politely greeted, took my order and read me my total. Fast forward to me licking my paws ready to devour my Thin crusted Caribbean Chicken Pizza and Buffalo Wings. I take a bite of my pizza and absolutely amazing. Everything complimented each other extremely well, it wasn't overloaded with sauce or toppings and was really amazing. Now let's get to the wings. This is my make or break, it's like going to a bar and you have a bunch of 10's behind the bar. If the chicken wings suck. I'm never coming back bro. I was so excited to have my chicken wings based off of the taste of the pizza I just devoured. When I opened up my cartridge..... Devastating is an under statement, my wings were extremely dry and looked as if they came from first born chicken. I took my wings and set them on my food scale. They weighed in at a whomping 6.8 oz. Which is less than a half a pound. FOR A DOZEN WINGS. If you're not a wings kind of person this place is for you. If you're like me and love chicken wings, run for the chicken coops maybe you'll find a juicer drum and flat than I did read more

Primoz Pizza - Chicken Wings that clearly need growth hormones - Pizza Near Me - Cleveland, Ohio

Best vegan pizza I've ever had! So many different toppings and specialty pizzas to choose from. Highly recommend

Ordered from the catering menu online. Took 3 phone calls for someone to take my order. When it was delivered, was missing a tray of rigatoni. Had to wait 25 minutes for them to bring it. Meanwhile, the meeting had already started without people getting the pasta. The chicken was very overdone and heavily breaded. The salad was very good, the pasta (when we finally got it) was very good, the sausage & peppers were very good. The sheet pizza was quite small. Will be hesistant to use them for future luncheons. read more

Primoz Pizza - Chicken from papa primoz - Pizza Near Me - Cleveland, Ohio

ordered a medium pizza at the Parma location , with garlic butter and teriyaki sauce. upon arrival still had to wait an additional 15 minutes after the specified time it would be ready My order then was just paced on the counter without informing it was mine. Once i got home I did y have the garlic butter or the teriyaki sauce on my pizza. I think the guy was named Musa or Muhammad read more

Great vegan pizzas! My sister is vegan and wanted to try this place. We shared the vegan buffalo pizza. It tasted just like a buffalo chicken pizza should. The dough and crust was perfect too. We'll definitely be back. read more

They honestly use fresh and real ingredients. The breaded chicken on a pizza is literally the best thing ever. read more

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Best vegan pizza I've ever had! I had to triple check the cheese and "meats" to make sure it was actually vegan. So melty so gooey so DELICIOUS! They even offer a stuffed crust that is to die for. We also got the vegan cauli wings - amazing! The buffalo sauce is spicy but just right with the lemon pepper. 10/10 will definitely return! read more

I tried this place when it opened because it's on my way home from work. I'm happy to say the pizza and wings are fantastic and have never let me down. I order from here at least once a week. The staff is very friendly. read more

I ordered pizza and jalapeño poppers from here last night, first of all lemme say this I order a small pizza for $8.79 any additional toppings was $1.79 after which i wasn't aware of til i seen the receipt! Okay whatever, what made the matters worse was the jalapeño poppers tasted freezer burnt! So that pissed me off even more. But the overall icing on the cake I wasted almost 27 dollars on something that wasn't even good. It's still sitting in my refrigerator as i type this! First and last time trying this! I pretty much just donated my money! read more

Primoz Pizza - Pizza Near Me - Cleveland, Ohio

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best vegan pizza ever! the cheese is sooo good, but i do recommend getting light cheese, because it can be too much for some people. but, this is my new go-to pizza joint for sure! :) thick crust that actually holds up the toppings, instead of sliding off and being mushy. their cauliflower wings are also the best i've ever had. if you get anything from here, i'd get 10 orders of those read more

Primoz Pizza - ohio city vegan - Pizza Near Me - Cleveland, Ohio

I ordered the "Saucy Vegan" & it's probably the best pizza I've ever had! Even before I went vegan I haven't had pizza this good. Love!

The gluten free pizza is amazing. A bit pricey but wait for a discount coupon and boom!

Still eating my vegan Mexican pizza and just had to write a review, given I've eaten this exact pizza 4 or so times. It's so loaded with veggies that I can't even feel guilty eating half a pizza. I've had their Ohio City vegan pizza as well. The Mexican is definitely amazing; the Ohio City is great if you want to experiment with nondairy options. Vegan options are extremely sparse in Cleveland and I'm so happy that Primoz has vegan pizza that's even better than what I've had at strictly vegan LA pizzerias. Customer service has always been fine. Not sure why people are complaining. I order over the phone and get my food within 60 minutes. read more

One star, because I could not choose zero stars. I don't know what happened, this place used to have great customer service. I ordered online, at 6:00PM on a Saturday night for one pizza for pick-up. I received an e-mail with my order details, the order total, and an order confirmation number. The website and confirmation e-mail said that they would call me for my payment information, which was normal for this place. By 6:25PM, no phone call so I called the restaurant. I told them I had an online order for pickup and wanted to check the status. They put me on hold for a couple minutes, then picked up and asked if it was for delivery on hilliard in Lakewood. I said no, it was for pickup. On hold again. They came back on and said that they were looking for the order and would call me back when they found it. Fifty-One minutes later, I called back. They immediately said that they had no online order and asked if it would be pick up or delivery. Seriously?!?! No call back for an hour and then they ask if I want pick up or delivery? I told them I wanted to speak to a manager. I was placed on hold, and then hung up on. I called back, was placed on hold and was hung up on again. I called again and told them I would not hold, and wanted to speak to the manager. They put the phone down and I heard them talking to the manager, I think Jessica. The person said No, he won't hold but I could not hear anything else. The person came back and placed me on hold. I hung up. Unbelievable! I am so happy they cannot credit card orders online. If I would have paid for this pizza I would have been livid. Last time I try ordering from here. Sad too, the pizza used to be pretty good. read more

Primoz Pizza is hands down the best pizza in Cleveland. Highly recommend if you are in the area.

This is the third, and last time I will visit. First time we got just a pizza and the amount of sauce they put on it made me feel like I had personally offended them and they were teaching me a lesson. Second time we went I got the 2 medium 2 topping deal and they charged me extra for an additional topping because I wanted only pepperoni on half of one of the pizzas. Seemed strange that I was getting less topping, but was made to pay more. Not a big deal, it was like $1.20 or something so not worth arguing about. When we got the pizzas home they were really undercooked, so we had to finish cooking them at home. It was so undercooked that the dough was stretchy and raw in the middle of the pizza. This time we tried to use a coupon that was given to me on the last visit for a half pound of wings, but because I didn't get just one topping on my pizza (I got 2), I was not able to use my coupon. So, not really sure who's business model includes dissuading people from spending more money. To top it all off, I ordered pepperoni and mushroom on my pizza and got pepperoni sausage. C'mon primoz, you've let me down. You guys are right by my house and we get pizza once a week. It's sad that you and I cannot have a good relationship here. read more

Date: 7/11/17 Time: 4pm-8pm (two visits) Ok, how's the pizza? Well I ordered a build your own with pepperoni, spinach, mushrooms and pineapple. Yes, I'm one of those people. My son had the Hawaiian. He said his pizza was great, noting that the addition of green peppers made all the difference, where most times you don't find that on a Hawaiian pizza. Mine, well meh, I could have had just as good if not better from Marco's or Guy's downtown. You should know that their red sauce is sweet, so if that's not your preference you may want to opt for something else. The prices are high here. We had a BOGO coupon or otherwise, both pizzas would have been over $50. Yes, fifty bucks for 2 pizzas. For the price, even with BOGO, I would have liked an OMG WORTH IT reaction to the pizza flavor, and I definitely didn't have that experience. Now we come to the good and bad of customer service here on my visit as a first time customer. We ordered around 4 pm and drove about 8 miles to pick up our order. I did examine the pizzas and they appeared to be accurate - but it was a quick glance. We bring them home and we're going to wait for the All-Star Game to eat them. Turns out, the Hawaiian pizza was fine, but mine had green peppers on it. Initially I thought they were jalapenos which for me is not just a pick-them-off option. I didn't even take a bite of the pizza. Call the store and a very young cashier says well, she can remake the pizza, as she should. I ask hey well do you think since I have to come all the way back, I could get a free two liter for the inconvenience. No, she can't do that and no there's no manager there, and no she can't call the manager. Evidently she could and did. I was just about back to the location when the manager calls me. I restated the issue, and did tell her that I'd checked and thought the pizzas were fine. She says they can remake the pizza,but because it's been 4 hours and because I said that I had checked them and didn't say anything, she couldn't give me anything for free. Let me stop here. It's NOT about a stupid two liter. I can get a cheaper two liter anywhere. It's about the impression on a first time customer, gaining return business, and looking like you want those two things to begin with. I didn't go in there demanding two free pizzas, coupons, and the soda. I get to the location, the young girl looks at the pizza, informs me those are green peppers. Still not what I ordered. She gets the phone and calls the same manager in front of me while looking at the pizza, and explains it's got green peppers. Wow, way to belittle your new customer. Yeah, I might have been lying you know so sure, call her immediately to let her know I was telling the truth about the mistake. Don't you think it could have been done after I left or at least not right in front of me? Now here's where things went right. A young man working there, Jeremy, listened to my story and not only offered to give me the 2 liter of soda, but we had a very positive discussion on the long term value of customer satisfaction. He invited me to call the owner and give him my feedback, and of course I will follow up. Jeremy was kind, well spoken, calm and in no way condescending. Seems to me he needs a promotion. He spoke of a customer service ethic that I try to carry with me in my face-to-face customer service role every day. With social media, excessive competition and good old fashioned word of mouth, it's more important than ever to really ask the customer what you CAN do to make a situation right instead of telling them what you can't do. If you can't or won't do it, your competitor can and will. A 2 liter of soda that likely cost them .43 could have wound up costing them a heck of a lot more. read more

My new favorite pizza, bar none. Love all of the vegan options. Great service.

Horrible pizza and worst customer service, pizza wasn't cut and no crust. Called to complain and was called a liar

Pizza is very good. Had it delivered. On time. A little expensive but just the way I like it. Not too saucy! Stuffed crust is awesome flakey and delicious. read more

Large menu. Great vegan options! They even have vegan loaded fries. They also do specials throughout the week and great deals. Easy fast and yummy food. read more

Great pizza and service! Truly the best crust and the specialty pizzas are amazing! Whenever I'm in a pinch and need a pizza fix I order from Papa Primoz. I'm kind of a pizza snob and it takes a lot to impress me and my tastebuds. Highly recommend anytime and they have late hours + delivery! issa pizza! read more

I have to admit I'm picky about pizza but I thought the bbq pizza here was really delicious. The loaded fries... meh. I would skip them next time, as they're definitely not worth 8 bucks. delivery took less than an hour, so that was a plus. I would order again but they are VERY expensive for Cleveland pizza. So it won't be for a while. read more

Primoz Pizza - Pizza Near Me - Cleveland, Ohio

Decided to try this pizza on a whim after getting their flyer in the mail. It had a scratch off for a BOGO pizza. We got one XL pepperoni and one XL crumbled meatball. Taste: I thought the pizza was pretty tasty. You can't really go wrong with pepperoni. I was surprised at how much I liked the crumbled meatball. The meatballs were delicious and I found myself picking them off and eating them by themselves cause they were so good. I thought there was a good amount of sauce, not too much or too little it tastes very good with a hint of sweetness. I saw while in their store that they won best sauce at the Pizza fest this year, which I think is well deserved. The only thing I would improve is the crust. It's not bad by any means, but it is very dry and could use some butter or seasoning. Price: This place is pricey! I would compare the price to Angelo's (for my fellow fans) which is pretty expensive, without the amazing Angelo's taste. With our BOGO coupon, I think it was reasonable to pay $17 and some change for two XL pizzas. Each pizza had 12 slices, but they were on the smaller side. It was more than enough to feed my boyfriend and me for 3+ meals each. Location: This place was a little more out of the way than we would normally go for pizza as we live in Lakewood. The area seems a little on the shady side and just about everything inside the place had me cracking up as we waited for our pizza. From the "keep door closed" sign on an open door that was propped open with a huge can of black beans to the Tropicana orange juice jug they were using as a vase for some pretty dead flowers, the place could use a little sprucing up. However, it did not seem overly dirty or anything like that. Customer service: the people we dealt with were friendly, but they were just as friendly as they needed to be and nothing more. This didn't bother me, though. They did their job and that was that. We were quoted a half hour wait for our pizza. They seemed pretty busy and we ended up waiting about 45 minutes. They messed up the order of another woman who was waiting and they gave her a free 2 liter of their own accord for her troubles. Would I go back? Depends on if I had a good coupon! read more

I ordered from this place a few times now and other than the ridiculous 1.5hr wait time for delivery, the food was usually ok. However, with tonight's pizza order, I found hair and lint from like a black sweater or something so I called them to complain and their response was their staff don't wear sweaters and keep their hair in a net... what??? All I know is finding something in your food is disgusting and unacceptable. They said there was nothing they could do and did not reimburse me. I am never ordering from this place again read more

Received a promotion via the mail. I was hesitant to try but I wasn't disappointed. We had a large sausage pizza and cheese sticks. Everything was delicious and the prices were good. I am making them my go to pizza place! read more

A friend brought me back lunch, which was a Stromboli. I had asked for a calzone, but he said that Stromboli is a better. I was floored by the size and the amazing taste. It was huge! I couldn't finish it all. I highly recommend this restaurant, & I will definitely be back read more

Without a doubt, a hidden pizza gem. I must admit for a pizza place (which by the way has great pizza) they have better wings as well as better sauces than Buffalo Wild Wings. We are hooked the Fuego Ranchero wings. I highly recommend this to the wing lovers. We have tried the Seafood Pizza ( I know what your thinking and we took a chance) and it was awesome. I also recommend the Beef sausage and Halal pepperoni pizza. A must try if you have not already. read more

Excellent pizza, but what impresses me most are the vegan and vegetarian options. I got the Saucy Vegan. I never knew pizza could be so good without cheese! As I said, the regular old cheese pizza was good, too, since I had to try that as well. Nice big crust on the cheese pizza, and both crusts had a slight sweetness to them. I will definitely be back for more! read more

I get the wings a lot they're small but super good. Red Dragon is the sheez. The pizza is really good too! Specialty pizzas are top notch and in my opinion rival Angelo's which is infamous in Lakewood. Tasty food. Kudos Primos. read more

I would give zero stars if i could. Tried because of twofer coupon. Two extra lg. 2 toppings for 23.95. After an hour i called back. She said they had me down for a pick up , tho i had given my address twice. Pizzas arrived in extra lg. boxes that felt so light! Were the boxes empty? I opened the box box to find a pizza that was maybe a medium size. The deep dish crust was completely flat! Barely any sauce or toppings ! The flavor was worse than mediocre. Save a lot frozen pizza would win hands down in a contest! The actual pizza looks NOTHING like the pictures on the flyer. DO NOT WASTE YOUR MONEY!!! My son and I were so dissapointed and angry as well. WORST pizza I ever bought at a pizza shop. I never write reviews, but I had to today! read more

This is the second time I ordered from Primoz. The first time was on Super Bowl Sunday, so expected a wait. The order went just fine. I ordered two pizzas on Saturday through the website and after not getting a phone call after the 75 minute wait time, I called. My pizzas were not made yet as I guess there is some confusion with the online orders or the order wasn't noticed. I expressed my disappointment and they provide me with 50% off which was very nice. So, I said thank you and waited....and waited. After waiting another hour I called back and apparently they were just about to leave...not almost at my house but about to leave. I really enjoy the pizza and have suggested Primoz to a lot of people who are vegan and vegetarian, but I am now regretting it because no one should ever have to wait 2.5 hours for pizza. How can you plan an evening around that? The pizza is a little expensive so at that point, the discount was not worth the wait. read more

WE tried Primo Pizza after getting a flyer in the mail. We ordered the large St.Rocco's and it was delicious. We also ordered breaded mushrooms, very good and generous order size. We ordered the spaghetti & meatballs and although it was very good it is a bit overpriced at $11.99. We will definitely get pizza again. read more

I cannot tell you how excited I am to have a place that offers so many vegan and vegetarian pizza options, but so far the experience has been bittersweet. I've ordered from them 3 times so far. The first time was great. The second two times...not so much. Our pizzas arrived undercooked and soggy. I had to put them in my own oven just to make them edible. I'm writing this review in hopes that they will fix this problem as I would love nothing more than to be a loyal vegan pizza eating customer. I'll order one more time in the next couple of weeks to see how it goes. Here's hoping for fully cooked un-soggy pizza! read more

We first heard of Primoz pizza via flier in the mail. The pictures looked delicious, they had a variety of different toppings and an awesome selection of wing sauces. So, we decided what the heck, let's give this place a try. The prices were very steep so we treated ourselves to a cheat day of pizza and wings. We ordered the Halal meat pizza, cheese pizza, red dragon wings and honey bbq wings. Everything was great! The pizza was very good. We actually preferred the cheese over the meat pizza. The crust was a bit too thick, but still very tasty. The wings were perfectly cooked and sauced. And man, were they big!. We thought 'could this finally be our elusive gem of a wing place that deliver's'? Oh, we were going to give them a lot of business! Little did we know that it was all a facade. So we noticed that they have a "wing Wednesday", 50 cent wing special. Yes! how nice! We waited until Wednesday of the following week. We ordered 3 dozen. Tell me why they were half the size of the previous order?!?!? They switched their wings! It was almost laughable if we weren't so livid. ( I did laugh though. I mean, a few were smaller than my pinky!) I can't believe they did the old bait and switch. That is NOT good business! It shows dishonesty and greed! If that was shared up front than maybe it would be somewhat ok. However, from us buying them at full price to buying them on special with a very significant size difference, I just can't condone that. This is a sure way to lose customers and ultimately seal your fate. Shame on you Primoz! We thought you were going to be the ONE. read more