Went in for a $180 oil change. They gave a walkthrough video during service which was nice. Picked up the car and the hood wasnt closed fully, I had to pull over on the main road to close it which is CRAZY. They offer a complimentary car wash and now my car has dried dirty water everywhere so i will have to wash the car regardless. Customers should check their car before leaving and dont bother with the car wash. I expected more from lexus but their 2.3 stars says otherwise. read more

Priority Lexus Virginia Beach - Car wash - Car Dealers Near Me - Virginia Beach, Virginia

On September 16, 2023 I left a $1000.00 deposit to order a new Lexus custom build. When the vehicle arrived in April of 2024, it was the wrong color and model. The salesman told me that if I don't buy the "wrong" product, I will lose my deposit. For the past 8 months, I have emailed the manager several times and have only hit dead ends. Priority Lexus refused to refund me the $1000.00 deposit. More than a year later, It is now December 30, 2024. I'm so frustrated with their operation. Do not trust Priority Lexus. I have email chains and text threads to prove it. Do not trust Priority Lexus read more

I cannot complain. My mother has been coming to this location for years now and her buying experiences as well as service has always been stellar. Hence - she is a repeated customer. Although, I have not made a purchase, I have accompanied her every time she visited. Now she has dealt with several salespersons over the years and that is due to retirement or transfers. But even still, the process each time has been smooth. This most recent visit, the salesperson, Tony Ricco, he is awesome! She has worked with him over the past five years and he has always been a pleasure. I cannot recall the other departments we visited, but after speaking with the salesperson, we sat with another gentleman and a lady and both were pleasant to work with as well. Just based on the longevity of 10+ years as a customer, I would say this place is somewhere to look into if you are interested in purchasing a vehicle. Just recently, Charles Barker Lexus has become part of the Priority family - more perks I understand, but IMO still the great level of customer service. No snacks in the waiting area, but hot beverages are available. Check them out in case you are interested. And if you do not see anything on the lot that interests you, speak to someone and let them know your interest, the vehicle you are interested can possibly be ordered. Be safe ~ have fun ~ enjoy life! read more

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Not a place for me to buy a car. Didn't feel good there. Was told something's that just weren't true I found out. Shady. read more

This company changed my oil and one of their employees that cleaned the inside of the car stole $100 out of my center console (a place that they are not even suppose to open). I will be needing that camera footage on Monday from the manager. Seeing the pictures of my deceased son in my car & having absolutely no sympathy nor consideration, plus as high as things are these days I feel completely violated and disgusted rn. Please choose better employees and before anybody says anything, my husband drove my car and didn't know I left money inside & I was not aware that they'd be cleaning the inside. This incident occurred yesterday 06/27/25. read more

Charles Barker use to own this dealership and was wonderful. Since priority purchased from CB the service has progressively gone down hill where this will be last Lexus we buy. My wife has owed three Lexus and I owned two infinities. This also happened with CB Infiniti dealership when priority purchased them and as a result of that change and poor customer service we are no longer Infiniti owners. Back to Lexus, we dropped the car off for an oil change and two days later after text messages to up-charge our service to a toon of 1200 dollars we still haven't got the car back. We tried calling on numerous occasions leaving messages with the service advisor and still no return calls. We rejected these up charges by text and still no car. Maybe we will get it back on day three. Anyway, customer service is bad and expect service up charges every time you bring your car in. They call themselves Priority but it is evident that their priority is not you. read more

This place is the absolute worse dealership ever! I have bought plenty of vehicles from Priority to included Lexus, Acuras, and BMW and dealt with the respective dealers. But Lexus has been the absolute worse customer service and maintenance team ever!! The people here are so nonchalant and really don't care about providing customer service. After dropping off my Lexus, I was told I would get a loaner and they would give me a call for pick up. After calling for 2 days to the service rep and not being able to reach him, I was finally told he's been out. So there's no one else who could have handle his clients sheesh... Even when addressing my service needed, the same service rep did not explain the issue and what will be need but instead just push the work order over to rely on us (husband and I) to understand the issue on hand. Anyways, I'm disappointed on how they value their customers here. So, I started bringing my truck over to Priority Toyota for service. read more

Priority won't honor Priorities for Life (free oil changes and state inspections). Shame on them for promoting this and then refusing to honor it. My car is 3 years old and I bought it brand new at a Priority dealership and now they tell me they aren't honoring the terms. Don't let them lure you in with their deceptive business practices. read more

Always great service. Very responsive and the people are very friendly, love the atmosphere

I received a letter from Lexus Customer Support Program advising that if "Master Warning Light" (or another specified four warning lights) come on on my LS-460 "please contact any authorized Lexus dealer and make arrangements for diagnosis and if applicable, repair". At least two of these lights came on on two separate occasions so I made an appointment at Priority Lexus at 7:30, 3 Jan. Upon arrival I spoke with Mike Larson who informed me that Priority Lexus would charge $190.00 to diagnose issue to determine if I had a problem. I was responding to the Lexus Customer Support Program identifying a possible break issue so I couldn't understand why I would be charged to diagnose since the active warning lights as described in letter prompted the visit After driving Lexus vehicles since 2002, I have never been so disappointed in the Lexus and the Priority Lexus dealership. read more

Bought my BMW a few months ago... I have had problems back to back to back! Every day is something else. A tire shop has notified me that my front wheels are run flats while the back wheels were regular tires... who does that. I should've known they were trying to pawn the car off on someone unsuspecting. Shame on them! read more

I have been going to Lexus Virginia Beach service department for the last three years. I stay on top of all my maintenance requirements. For the most part I have received outstanding customer service; especially from Brian, Matt and Corbett. I had my SUV serviced by Mike last week and the service was not good at all. I hope this was the result of having a bad day. He was very condescending and unprofessional. I wanted him to explain how my brake pads are like brand new but need rotors. That didn't make sense to me. I explained how I have never had my pads replaced and all of my services requirements were done at this facility. He went on to say I must be the best driver in the world to have brake pads that good. I received that as if he was calling me a liar. That is not how you speak to customers. I have every receipt spent on my 2021 SUV and they are all from Priority Lexus. I actually asked them to check my brakes this time because I was going on a road trip. I declined the brake service that day because I needed clarity on the brake situation. I am very concerned about this because I was just there two months earlier and my report stated pads and rotors were fine. I could take my vehicle anywhere to get serviced but I made a conscious decision to take it to the dealer since they are the Lexus subject matter experts. I just want to be ensured I am getting the service I am paying for and not just checking a box. read more

Found a very nice 2013 used Lexus. Drove 6 hours to purchase car. Cameron the salesman was absolutely the best, as was the other people at the dealership. The only two issues was, granted it was a used car is the door lock was not working, I had the key fob in my pocket. It is a very expensive repair. The tire pressure sensor quit working. And the clock did not work. But that is no big deal, I would have thought service inspection would have noticed the lock.I definitely recommend the dealer and Cameron as a salesman. read more

Just had my RC serviced at Priority Lexus of Virginia Beach. The service representative ( Wayne ) took care of us today. My RC came back serviced to the standard that one would expect from a Lexus Service Department! Maintenance interval was taken care of in an effective and timely manner! Their Military discount was awesome as well! read more

Went to this dealership for maintenance for my car. I have learned all Lexus Dealership are not the same. The service department opens at 7:00 am and not a min earlier. They offer overnight drop off. The department is very small and clustered. Entirely too many cars in such a small area. read more

Since Priority has taken over the Lexus dealership from Charles Barker, some of the nice perks that I'd come to expect have disappeared. For example, when Charles Barker ran the dealership, I could expect that after being serviced, my car would be returned to me washed, and with a full tank of gas and tires topped off with air. When I recently took my Lexus in for an electrical issue, it was returned covered in leaves and other tree debris (I guess from where they parked it after working on it), the gas tank was not filled up, and I actually had a low-tire-pressure warning light on. I know that I'm going to pay more for service at a dealership, but that's generally OK if I know my expensive automotive investment is receiving the very best in service quality. Priority's owners clearly don't feel that they need to continue to deliver that 5-star service that I had come to expect from my Lexus dealership, so I can't give them a 5-star rating. read more

After being lied to and low balled by other dealerships, this turned into the best car buying experience I've done in 30 years of buying cars. Great experience. Bill Scudder was honest with me during the entire process. I would recommend them to anybody. read more

Purchased a 2018 Lexus ES350 on a Tuesday, picked it up on a Wednesday and on Saturday realized that the front and rear bumpers were popping out. I returned to the dealership on Easter Monday to see if they could reattach/secure the bumpers and asked why wasn't it detected/fixed prior to sell. I was told they don't typically fix bumpers or scraped rims on lease returns because that adds to the value and price of car. I asked if the bumpers could be fixed and was told the bumper guy would be in a day later. I told them I was leaving the car and asked for a loaner but was denied a loaner because I did not have an appt. and told that if I wanted a loaner I could set an appt. to have my bumpers fixed next week. Never in the history of buying 3 previous cars from Charles Barker Lexus have I been denied a loaner when it was something the dealer should have detected/fixed. I guess that's a "PRIORITY" thing. I'm satisfied with the sale, thanks Steve, the financing, thanks Albert, but not satisfied with the managerial customer service after the sale, Nameless, because I didn't even bother to ask once denied a loaner for one day! read more

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Bought a part cash just to find out I didn't need it so I went to return. Was informed they don't refund cash back and that it would be a check that would take anywhere from 1-2 weeks to get sent to me. Just a fyi for anyone that's looking to purchase a part. I won't be returning read more

**BEWARE** On the 29th of Jan 22 I took my vehicle in to find out why my back window would not go up or down. I took it in to the Lexus service department in Virginia Beach and they stated the the door needed to be repaired for $3757.22. I then took my vehicle to a street mechanic. The street mechanic after taking the door panel off still had to remove the vapor barrier. **I asked him directly if there was any way the Lexus service technician could have properly evaluated this door without removing the vapor barrier, He stated NO.** The street mechanic charged me $100.00 and did not replace one part on the door simply placed the window back into it's track and it began working. Please know that I have lost my complete and utter faith in the Priority Lexus Service department in Virginia Beach, VA. Because the Service Manager called me with his Lead technician and they spoke with me, does not take away from the fact that they both could be telling an untruth, It is my word against theirs and I have no photos to prove otherwise. Invoice No: 524309 read more

We recently placed an order for a new SUV NX 350h and was charged an additional $5000.00. It was explained that this was the business practice because of the lack of inventory due to the economic situation we are living with at this time. After a few days, this business practice does not "sit" well with us. Especially, since other Priority dealerships are not enforcing this business practice. I've reached out to the dealership and trying to get in contact with the owner, Dennis Ellmer. Hopefully, this matter will be resolved. read more